24 Customercentricity Jobs

As the country's leading enabler of connectivity and communication solutions for businesses, Tata Tele Business Services (TTBS), a part of the prestigious Tata Group of Companies, is dedicated to transforming businesses through digitalization. Our comprehensive services include connectivity, collaboration, cloud, security, IoT, and marketing solutions, offering the largest portfolio of ICT services in India. With a strong focus on customer-centricity and innovation, TTBS has earned recognition from both customers and industry peers. At TTBS, we believe that our people are at the core of our success. Fueled by dedication and passion, we are proud to be India's foremost provider of digital connectivity and technology solutions for businesses. We are committed to attracting top talent and providing them with opportunities for growth and development, guiding them towards leadership roles while upholding our strong ethics and values.,

As a part of Tata Tele Business Services (TTBS), you will be contributing to transforming businesses through digitalization. TTBS, a part of the prestigious Tata Group of Companies, is dedicated to providing connectivity and communication solutions to businesses in India. The services offered by TTBS include connectivity, collaboration, cloud, security, IoT, and marketing solutions, making it the largest portfolio of ICT services for businesses in the country. At TTBS, customer-centricity and innovation are at the core of everything we do, leading to recognition and appreciation from customers and industry peers. Our focus on people is paramount as they are the driving force behind our success. By welcoming top talent and providing opportunities for growth and development, we aim to nurture individuals to take on leadership roles while upholding our strong ethics and values. Join us at TTBS and be a part of India's leading digital connectivity and technology solutions provider for businesses, where your dedication and passion will shape the future ahead.,

You will be part of Tata Tele Business Services (TTBS), a leading enabler of connectivity and communication solutions for businesses in India. TTBS offers a wide range of services including connectivity, collaboration, cloud, security, IoT, and marketing solutions. With a strong focus on customer-centricity and innovation, TTBS has earned recognition from customers and peers. As a member of our team, you will contribute to transforming businesses through digitalization. We value our people as they are crucial to our success. Fueled by dedication and passion, we welcome top talent and provide opportunities for growth and leadership development. Upholding our ethics and values is fundamental to us as we shape the future of digital connectivity and technology solutions for businesses in India.,

We are seeking a dynamic people leader with a clear understanding of the bigger picture, capable of balancing strategic vision and thought leadership with execution excellence. As the Group Leader - Human Resources, you will play a crucial role in scaling our operation and organization while focusing on customer-centricity, team growth, well-being, and operational rigor. You will be responsible for managing a large, complex site/location, working closely with senior operations leaders to strategize business goals and execute key HR initiatives. Your key responsibilities will include overseeing generalist activities, HR initiatives, employee retention, and employee engagement at the location. You will provide strategic direction to the team, effectively implement HR strategies, and ensure the development and management of an efficient employee lifecycle. Acting as a liaison between Human Resources and business operations leaders, you will drive positive relationships with the Customer base and facilitate the delivery of employee processes. Collaborating with the leadership team, you will develop and implement short and long-term human resources strategies to drive business growth and enhance employee engagement. By partnering with senior management, you will lead culture change initiatives, aligning with Concentrix cultural values, and fostering open communication across all levels of the organization. Additionally, you will oversee the implementation of employee engagement programs, manage compensation and benefits, and provide mentorship and guidance to senior management. To be successful in this role, you must have ITES/BPO industry experience and at least 13 years of relevant HRBP experience in third-party business process services companies. You should be familiar with leading teams in a fast-moving, customer-centric environment and possess the ability to solve complex problems independently. An MBA/PG degree is preferred, along with expertise in HR generalist responsibilities. This is a full-time, permanent position with benefits including health insurance and provident fund. The work schedule is during day shifts, and proficiency in English is required. The role will be based in person at the specified location.,

Calderys Group is a distinguished global solution provider catering to industries operating in high-temperature conditions. Specializing in thermal protection for industrial equipment, we offer an extensive range of refractory products and advanced solutions that enhance steel casting, metallurgical fluxes, and molding processes. With a strong presence in over 30 countries, including a significant footprint in the Americas under the brand HWI, a member of Calderys, we provide our employees with a plethora of opportunities on an international scale. Having a rich legacy spanning over 150 years, we are deeply committed to excellence. Our journey towards the future is shaped by teamwork, customer-centricity, and a proactive approach. Serving as a crucial partner to all high-temperature industries, our core purpose revolves around sustainability and innovation, aiming to assist our customers in constructing a better world through sustainable solutions. Guided by our values of tenacity, accountability, multiculturalism, and authenticity, we strive to fulfill our purpose with utmost dedication. At Calderys, we value performance recognition and prioritize learning and development. We firmly believe that the expertise and dedication of our employees form the foundation of our services and solutions. Hence, we provide them with ample opportunities and a conducive environment to realize their full potential within a diverse, inclusive, and collaborative setting. Ours is a culture that fosters personal and professional growth, where each day brings new challenges and opportunities for advancement. Calderys - Forged in legacy. Fueled by excellence. For more details, please refer to Calderys.com.,

Calderys Group is a leading global solution provider for industries operating in high-temperature conditions. Specializing in thermal protection for industrial equipment, we offer a wide range of refractory products and advanced solutions to enhance steel casting, metallurgical fluxes, and molding processes. With a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we provide our employees with a world of opportunities. Our legacy of over 150 years reflects an unwavering commitment to excellence, teamwork, customer-centricity, and a proactive mindset as we shape our future. As the vital partner of all high-temperature industries, our purpose emphasizes sustainability and innovation. We exist to support our customers in building a better world through sustainable solutions. Our values, including tenacity, accountability, multiculturalism, and authenticity, drive us towards this purpose. Recognizing performance and promoting learning are key aspects of our company culture. We believe that our services and solutions depend on the expertise and commitment of our employees. Therefore, we ensure that they have the necessary scope and opportunities to develop their potential within a diverse, inclusive, and collaborative environment. At Calderys, we forge our path in legacy and are fueled by excellence. Join us in creating a better future. To learn more, please visit Calderys.com.,

Calderys Group is a leading global solution provider catering to industries operating in high-temperature conditions. Specializing in thermal protection for industrial equipment, our group offers a diverse range of refractory products and advanced solutions to improve steel casting, metallurgical fluxes, and molding processes. With a presence in over 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we provide a world of opportunities for our employees. Our rich legacy of over 150 years underscores our unwavering commitment to excellence, driving us forward through teamwork, customer-centricity, and a proactive mindset. At Calderys, we are proud to be the essential partner of high-temperature industries, with sustainability and innovation at the core of our business. Our purpose revolves around supporting our customers in building a better world through sustainable solutions. Guided by our values of tenacity, accountability, multiculturalism, and authenticity, we strive to fulfill our purpose each day. We value and recognize performance while fostering a culture of continuous learning within our organization. We believe in empowering our employees to reach their full potential within a diverse, inclusive, and collaborative environment. Calderys is a place where individuals can grow professionally, with each day presenting new challenges and exciting opportunities. Join us at Calderys - Forged in legacy. Fueled by excellence. For more information, please visit Calderys.com.,

As an experienced professional with over 57 years of experience at the level of AVP & Above, you will play a crucial role in translating user needs into profitable products by creating detailed Product Requirements Documents (PRDs) with clear UX/UI specifications. Your responsibilities will also include ensuring compliance with all RBI mandates and NPCI operating circulars, collaborating closely with legal and risk teams to navigate the regulatory landscape. Leveraging customer engagement platforms such as CleverTap and MoEngage, you will analyze user behavior data to identify opportunities for increasing platform stickiness and retention. Conducting user testing and A/B testing will be essential to validate assumptions, measure feature performance, and continuously improve product offerings. Tracking and reporting on key performance indicators (KPIs) will enable you to draw actionable insights to drive business growth and feature prioritization. Your core competencies and skills should include strategic and analytical thinking to develop a product vision, create data-informed roadmaps, and conduct market research for differentiation. Proficiency in data-driven decision-making, analyzing user data, A/B test results, and performance metrics will be crucial. Customer-centricity with a deep empathy for user needs, experience with customer journey mapping, and UX/UI design principles will help you create intuitive products. Technical literacy in API-driven product development, software development lifecycle (SDLC), and fintech integrations will facilitate effective communication with engineering. Expertise in Agile methodologies and proficiency with tools like JIRA, along with exceptional communication and stakeholder management skills, are essential for leading cross-functional teams. You should have a proven track record of delivering successful digital products that drive user engagement and retention, hands-on experience with customer engagement and analytics tools like CleverTap or MoEngage, and working knowledge of SQL for data extraction and analysis. Personal attributes such as exceptional communication and stakeholder management skills, a strong analytical mindset, creative problem-solving skills, attention to detail, and results-oriented nature are key for success in this role. The required qualifications include a BE/B.Tech/M.Tech/MBA degree. By joining us, you will have the opportunity to shape the digital growth engine for one of India's fastest-growing banks, be part of transformative digital initiatives impacting millions, work with passionate teams redefining the future of banking, and drive innovation and growth in a highly empowered, performance-led culture.,

You will be a part of Tata Tele Business Services (TTBS), a leading enabler of connectivity and communication solutions for businesses in India. TTBS offers a wide range of ICT services including connectivity, collaboration, cloud, security, IoT, and marketing solutions. Committed to customer-centricity and innovation, TTBS has earned recognition for its services. As a member of our team, you will contribute to transforming businesses through digitalization. We value our people as they are instrumental in our success. We are dedicated to nurturing talent and providing opportunities for growth and leadership development. Our work culture is built on strong ethics and values. Join us in shaping the future of digital connectivity and technology solutions for businesses in India.,

As part of the LC team at OT-Marketplace, you will work closely with customers to identify and provide the best learning solutions for their needs. Your role involves partnering with stakeholders, guiding them through the learning and development process, and ensuring successful outcomes. You will specialize in specific categories such as Domain Upskilling, Functional Upskilling, New Hire Bootcamps, and more. Your key responsibilities include consulting with customers to understand their requirements, partnering with internal teams and vendors to deliver optimal solutions, and maintaining operational excellence throughout the process. You will also focus on customer education, upselling, and ensuring customer success to drive revenue growth. To excel in this role, you should have a blend of consulting, problem-solving, and communication skills. A background in B.Tech and MBA is preferred, along with a strong interest in learning and development processes. Your ability to collaborate with various stakeholders, negotiate effectively, and drive customer-centric initiatives will be crucial for success in this role.,

The Product Manager - Gen AI at our organization plays a crucial role in shaping the strategic direction, growth, and refinement of our Gen AI Products. Your primary focus will be to enhance user experience across multiple touchpoints, ensuring seamless interactions and efficient transactions for our customers. Your key responsibilities will include leading product lifecycle management for digital channels and customer experience solutions. You will collaborate with various cross-functional teams such as design, platform, and operations to define product requirements and deliver high-quality solutions. It will be essential for you to drive product usage, promote customer-centricity, and work towards increasing customer satisfaction and loyalty. Building and nurturing relationships with stakeholders to foster innovation will also be a significant part of your role. Furthermore, you will work closely with other Product Managers and business units to ensure that products and services are customer-centric. Your involvement in Agile project management, creating user stories with acceptance criteria, and overseeing the timely release of products will be vital. Additionally, conducting market research, supporting customer support teams, and contributing to product documentation will be part of your secondary responsibilities. To qualify for this position, you should hold a Bachelor's degree in Science, Technology, Computer Applications, Commerce, or Business Administration. A Post-Graduate degree such as an MBA or PGDM will be advantageous. Ideally, you should have at least 3 years of relevant experience in a similar role.,

You will be part of a dynamic team at Tata Tele Business Services (TTBS), a leading provider of connectivity and communication solutions for businesses in India. TTBS, a part of the esteemed Tata Group of Companies, offers a wide range of services including connectivity, collaboration, cloud, security, IoT, and marketing solutions. With a strong emphasis on customer-centricity and innovation, TTBS has established itself as a key player in the ICT services industry. As an employee at TTBS, you will have the opportunity to contribute to the digital transformation of businesses across the country. Your dedication and passion will be valued, as TTBS believes in nurturing and mentoring its employees to help them grow into leadership roles. Upholding ethics and values is a cornerstone of our company culture, and we are committed to providing a supportive and enriching environment for our team members. Join us on this exciting journey of shaping the future of digital connectivity and technology solutions for businesses in India.,

You will be working with Tata Tele Business Services (TTBS), part of the prestigious Tata Group of Companies, which is the leading provider of connectivity and communication solutions for businesses in India. TTBS offers a wide range of services including connectivity, collaboration, cloud, security, IoT, and marketing solutions, making it the largest portfolio of ICT services available for businesses in the country. The company is highly focused on customer-centricity and innovation, earning recognition from both customers and industry peers. As a team member at TTBS, you will be contributing to the transformation of businesses through digitalization. The company values its employees as the driving force behind its success, recognizing that their dedication and passion are key to achieving their goals. TTBS is committed to attracting top talent and supporting their growth and development, with a strong emphasis on ethics and values. Join us at TTBS and be a part of our journey to shape the future of digital connectivity and technology solutions for businesses in India.,

As a Senior Product Manager, FinTech at Priceline, you will play a crucial role in contributing to the product strategy, development, and execution of Financial Technology products across various product lines such as flights, hotels, rental cars, and packages. Your primary focus will be on collaborating with stakeholders from different departments to understand requirements, create detailed product plans, and ensure the successful delivery and launch of FinTech solutions that bring value to both customers and internal teams. Your responsibilities will include collaborating with teams such as Commercial Teams, Finance, Technology, Accounting, and Financial Planning & Analysis to bring new products to the market. You will be defining product requirements, creating comprehensive product plans, and working closely with engineering teams to develop, test, and launch new solutions. Additionally, you will be expected to stay updated on product trends, emerging technologies, and competitor offerings in the FinTech space to provide valuable insights for product strategy and innovation. In this role, you will be required to have a Bachelor's degree, with an MBA being desirable, along with 6-8 years of consumer-facing internet product management experience. Strong analytical and quantitative skills are essential, as well as familiarity with tools like SQL, BigQuery, Tableau, and ERP systems. An understanding of the travel landscape and financial services industry is preferred, along with experience in reconciliation, accounting, and financial systems implementation. You should be a self-starter with exceptional collaboration and communication skills, capable of engaging and influencing stakeholders at all levels of the organization. Your enthusiasm for strategic planning and daily execution, as well as your ability to work in a fast-paced environment, will be key to succeeding in this role. Additionally, you should align with Priceline's core values of Customer, Innovation, Team, Accountability, and Trust, and uphold unquestionable integrity and ethics in your work. Join Priceline, a dynamic and innovative company that values diversity and inclusion. Be part of a team that is dedicated to making travel affordable and accessible to customers worldwide. If you are ready to contribute to a unique and inspiring culture while working with cutting-edge technologies, Priceline welcomes you to explore this exciting opportunity.,

As a Marketing Cloud Automation Lead with 12-15 years of experience in Salesforce Marketing Cloud (SFMC), you will be responsible for leading the design, development, and execution of integrated marketing automation campaigns across multiple channels. Your role will involve managing complex Marketing Cloud projects to ensure timely delivery and successful implementation. You will develop and maintain sophisticated email marketing programs, including segmentation, personalization, A/B testing, and automation. Additionally, you will manage and optimize mobile marketing campaigns, including SMS, MMS, and push notifications. Your expertise will be crucial in integrating marketing automation with other Salesforce products such as Sales Cloud and Service Cloud. You will be expected to analyze campaign performance data to identify trends, measure ROI, and provide data-driven recommendations for optimization. Collaboration with cross-functional teams, including marketing, sales, and product teams, will be essential to ensure alignment and achieve business objectives. As a Salesforce Marketing Cloud Platform Expert, you should have experience in several end-to-end SFMC implementations and possess thorough knowledge of all core Marketing Cloud products, including Email Studio, Journey Builder, Mobile Studio, Social Studio, Advertising Studio, Content Builder, Interaction Studio, and Data Studio. Your proficiency in advanced features like predictive modeling, AI-powered personalization, and complex journey orchestration will be valuable. Your strong understanding of integrating Marketing Cloud with other Salesforce products and external systems, platform administration, scripting & coding abilities, API integration skills, data manipulation expertise, digital marketing strategy understanding, business acumen, and customer-centric approach will be critical to your success in this role. Your ability to make data-driven decisions, analyze data, and report campaign performance will be essential. Moreover, your soft skills, including leadership, excellent communication, stakeholder management, and project management abilities, will play a key role in leading and mentoring junior team members on Salesforce Marketing Cloud best practices. Your hands-on experience with Email Studio, Journey Builder, and Automation Studio will be required to create, test, deploy email campaigns, design and manage customer journeys, and build and manage automated workflows effectively. In summary, as a Marketing Cloud Automation Lead, your role will involve leading the development and execution of integrated marketing automation campaigns, managing complex Marketing Cloud projects, integrating marketing automation with other Salesforce products, analyzing campaign performance data, collaborating with cross-functional teams, and staying up-to-date on the latest Salesforce Marketing Cloud features and best practices. Your expertise in Salesforce Marketing Cloud Platform, including end-to-end implementations, core products, advanced features, integrations, platform administration, scripting & coding, API integration, data manipulation, digital marketing strategy, business acumen, and customer-centricity, will be crucial to achieving successful marketing outcomes.,

You will be part of a dynamic team at Tata Tele Business Services (TTBS), a leading enabler of connectivity and communication solutions for businesses within the prestigious Tata Group of Companies. TTBS offers a wide range of services including connectivity, collaboration, cloud, security, IoT, and marketing solutions, making it the largest provider of ICT services for businesses in India. With a strong focus on customer-centricity and innovation, TTBS has gained recognition from both customers and industry peers for its commitment to excellence. As a member of our team, you will play a key role in shaping the future of digital connectivity and technology solutions for businesses in India. At TTBS, we believe that our success is driven by the dedication and passion of our people. We are committed to attracting top talent and providing them with the support and mentorship needed to grow into leadership roles. Our work culture is built on a foundation of ethics and values, ensuring that every team member contributes to our collective journey towards success.,

Etraveli Group is a globally leading company for tech solutions and fulfillment capabilities for online sales of flights. The company aims to simplify complexity by connecting millions of flights and travelers worldwide, from search and selection to the trip and beyond. Holding consumer online travel agency brands like Mytrip, GoToGate & Flight Network, Etraveli Group also serves Booking.com with flights and has strategic partnerships with companies like Skyscanner, Google Flights, and TUI. With a diverse team of over 3000 passionate professionals, Etraveli Group strives to make the world smaller for its customers and bigger for its people. The major offices are located in Sweden (HQ), Greece, India, Canada, Poland, and Uruguay. As a Soft Skills Trainer in Pune, you will be responsible for delivering high-quality soft skills training programs and ensuring quality in customer service delivery. The ideal candidate should be a self-starter, capable of working independently with minimal supervision, adaptable to changes, eager to learn, and possess excellent communication and interpersonal skills. The Soft Skills Training Team focuses on empowering employees and customers to thrive in a global environment. By enhancing core soft skills essential for exceptional customer experiences, the team contributes to personal growth and professional development, creating a culture of excellence in customer service. Responsibilities include conducting new hire training on soft skills, supporting new hires during process training, aligning with operations, collaborating with recruitment teams, conducting refresher training, and incorporating innovation into training programs. You will also be responsible for conducting engaging training sessions, providing one-on-one coaching, collaborating with stakeholders, tracking improvements, and identifying training needs through audits. Qualifications & Experience: - Graduate qualification - Minimum 2.5 years of experience as a Soft Skills/Communication Trainer in an International Customer Service Process - Certification in training or related field is a plus - Strong understanding of key soft skills and customer-centricity - Excellent communication, presentation, and interpersonal skills - Ability to tailor training programs for different audiences and learning styles - Strong organizational and time management skills - Ability to work independently and manage multiple projects simultaneously - Familiarity with excel, doc, ppt, google sheets, and similar applications - Flexibility to adapt to changing priorities in a fast-paced environment,

You will be part of a dynamic team at Tata Tele Business Services (TTBS), a leading provider of connectivity and communication solutions for businesses in India. TTBS, a part of the prestigious Tata Group of Companies, offers a wide range of services including connectivity, collaboration, cloud, security, IoT, and marketing solutions. With a strong focus on customer-centricity and innovation, TTBS is recognized for its commitment to excellence. As a member of our team, you will play a key role in transforming businesses through digitalization. We value our employees as the driving force behind our success, and we are dedicated to nurturing and developing talent. We provide opportunities for growth and advancement, empowering our employees to take on leadership roles and contribute to our ongoing journey of innovation and customer satisfaction. Join us at TTBS and be a part of a company that is shaping the future of digital connectivity and technology solutions for businesses in India. Experience the satisfaction of working with a team that is committed to excellence, ethics, and values, and be a part of our exciting journey ahead.,

Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save your time making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes. Zepto Caf extends our commitment to convenience, featuring a curated menu of over 200 fresh items. This role is a vital stepping stone for the product analytics role at Zepto. The candidate in this role will need to exhibit a high degree of versatility in owning different types of problem statements. Responsibilities: - Data analysis to support reporting as well as product decisions. - Primary and secondary user / competitive research. - Running experiments. - Working with engineering/design teams to drive parts of big projects. Requirements: - Minimum 2+ years of work experience as a Product Analyst. - Preferred experience in consumer-facing B2C products at scale. - Experience in a fast-paced / start-up environment is a plus. - A strong pedigree in terms of education and previous organizations is a plus. - A high degree of customer-centricity and problem/opportunity-oriented mindset. - Ability to apply a highly structured and detail-oriented approach to problem-solving. - Can work under pressure and deliver outcomes. - Go-getter attitude and bias for action with a strong ability to communicate and work collaboratively with others. - Natural ability to be proactive and quick at learning. - Ability to switch contexts and manage multiple work streams simultaneously. - Strong data analytical ability.,

As a Business Development Manager/Executive at HealthPlix, you will play a crucial role in driving sales growth and acquiring doctors for our digital clinic platform. Your primary responsibility will be to establish strong relationships with doctors, conduct demos, and ensure successful deal closures. If you are passionate about making an impact in the Healthcare industry and contributing to the digital revolution, HealthPlix offers the perfect opportunity for you. Your responsibilities will include understanding the needs of doctors, conducting product demos, acquiring new users, and providing comprehensive platform training. You will be expected to achieve monthly and quarterly sales targets, maintain a strong sales pipeline, and expand the prospect database through referrals. To excel in this role, you must possess excellent communication skills in English and regional languages, be willing to travel extensively across the assigned territory, and demonstrate strong customer-centricity. A technical understanding of the product, along with effective listening, presentation, and time management skills, will be essential for success. A bachelor's or master's degree is required for this position. HealthPlix offers attractive perks and benefits, including lucrative monthly incentives and recognition programs, free medical insurance, and a day shift schedule (10.30 am to 7.30 pm) with one day off per week. Additionally, you will have access to health insurance, provident fund, and performance-based bonuses. If you have at least 1 year of experience in field sales and are comfortable with the demands of a field sales role, we encourage you to apply for this exciting opportunity to join our dynamic team at HealthPlix.,

You will be part of Tata Tele Business Services (TTBS), a leading enabler of connectivity and communication solutions for businesses in India. TTBS offers a wide range of services including connectivity, collaboration, cloud, security, IoT, and marketing solutions, making it the largest portfolio of ICT services for businesses in the country. With a strong focus on customer-centricity and innovation, TTBS has gained recognition from both customers and peers. As part of the team, you will play a crucial role in transforming businesses through digitalization. At TTBS, people are at the core of our success. We value our employees and believe in nurturing their talents and providing opportunities for growth. By joining us, you will have the chance to work with the finest talent in the industry and be part of a culture that promotes leadership development while upholding strong ethics and values. If you are passionate about digital connectivity and technology solutions for businesses and are eager to make a meaningful impact in the industry, then TTBS is the place for you to shape your career and contribute to our journey ahead.,

You will be working at Tata Tele Business Services (TTBS), a part of the prestigious Tata Group of Companies, dedicated to transforming businesses through digitalization. As the country's leading enabler of connectivity and communication solutions for businesses, TTBS offers a wide range of services including connectivity, collaboration, cloud, security, IoT, and marketing solutions. With a focus on customer-centricity and innovation, TTBS has earned recognition from both customers and peers. At TTBS, we believe that our people are instrumental in shaping our journey ahead. As India's foremost provider of digital connectivity and technology solutions for businesses, we attribute our success to the dedication and passion of our employees. We are committed to attracting top talent and fostering their growth into leadership roles, while upholding our strong ethics and values.,

You will be responsible for providing a best-in-class customer experience at the store. This involves ensuring that the entire Store team adopts a CUSTOMER FIRST mindset and proactively finds solutions for all customers. You will be available at the welcome desk to address customer queries through various mediums such as face-to-face interactions, calls, emails, and social media. It is essential to gain deeper knowledge of customer experience (CX) by understanding CRM systems and practices. Analyzing customer feedback from different touchpoints will be crucial to enhance the overall customer experience. As the guardian of customer-centricity in the store, you will ensure that all customers are greeted and welcomed at various touchpoints within the store. Providing training to teammates to enhance customer assistance skills and promoting Store-Assisted Orders and App Downloads will be part of your responsibilities. Collaborating with the team to make decisions that improve the local customer experience and make the store the most loved sports brand is key. You will prioritize ensuring a smooth checkout experience for customers by optimizing cash counter operations and providing training to store teammates. Developing the store business through a Circular Economy approach, which includes enabling sustainable business development of products and offering relevant after-sales services, will be part of your role. Recruiting, developing, motivating, and taking care of human capital is another significant responsibility. Leading by example by sharing values, culture, and human fundamentals with teammates, as well as anticipating human needs and recruiting talents aligned with the commercial strategy, are essential aspects of this role. To thrive in this role, you should have a strong ability to analyze customer feedback, identify issues, and implement solutions. A genuine passion for delivering exceptional customer service, building strong customer relationships, and using CRM systems and social media platforms comfortably are crucial. Being keen to adapt and learn Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis for optimizing business performance will be beneficial.,

About the Role: We are seeking a dynamic sales leader to drive revenue growth for our Digital Sales Team. The ideal candidate must possess relevant experience in overseeing digital sales teams in OEM/ SP and SI domains. Proficiency in Digital Sales models, tools, and frameworks is essential. A thorough understanding of Tata Communications" Core and Digital portfolio is a prerequisite. Candidates with prior sales experience in Managed Hosting Services, Security Services, and Unified Collaboration Services will be prioritized. People management skills and the ability to navigate a complex and matrix organization are advantageous. Key Responsibilities: The Digital Sales Leader will lead a team of Inside Sales Account Managers tasked with identifying new business prospects, upselling to existing clients, and surpassing monthly, quarterly, and annual targets to maximize revenue opportunities within the Indian region. This individual will be responsible for managing the necessary pipeline, order bookings, and revenue generation. Behaviours to Display: - Strategic Thinking: Align technology strategies with business objectives and future trends. - Collaboration & Influence: Manage stakeholders effectively and collaborate cross-functionally. - Agility & Adaptability: Navigate change, embrace challenges, and adjust strategies accordingly. - Results-Driven Approach: Focus on achieving business outcomes, efficiency, and scalability. - People Leadership: Inspire and develop high-performing teams through mentorship and empowerment. - Customer-Centricity: Understand customer needs and leverage technology to enhance user experiences. - Execution Excellence: Exhibit strong project management and execution skills to meet deadlines. Key Qualifications & Experience: - 15+ years of experience - Bachelor's Degree, preferably BE/B.Tech; MBA advantageous - Experience in Inside/Digital Sales, preferably in a Telco or software company with strong consultative selling skills - Proficiency in both hunting and farming roles - Open to candidates from industries like Telecom, SI, and OEMs - Strong written, oral, and listening skills; solid business acumen - Ability to influence and negotiate at all levels - Experience in technical, commercial, and industry-specific expertise - Familiarity with SFDC/Major CRM systems - Technical knowledge in IT, networking, software, and SAAS-based sales; Telecom Sales experience preferred - Proficiency in Windows and Microsoft Office applications,