4 Customercentricity Jobs

You will be part of Tata Tele Business Services (TTBS), a leading enabler of connectivity and communication solutions for businesses in India. TTBS offers a wide range of services including connectivity, collaboration, cloud, security, IoT, and marketing solutions, making it the largest portfolio of ICT services for businesses in the country. With a strong focus on customer-centricity and innovation, TTBS has gained recognition from both customers and peers. As part of the team, you will play a crucial role in transforming businesses through digitalization. At TTBS, people are at the core of our success. We value our employees and believe in nurturing their talents and providing opportunities for growth. By joining us, you will have the chance to work with the finest talent in the industry and be part of a culture that promotes leadership development while upholding strong ethics and values. If you are passionate about digital connectivity and technology solutions for businesses and are eager to make a meaningful impact in the industry, then TTBS is the place for you to shape your career and contribute to our journey ahead.,

You will be working at Tata Tele Business Services (TTBS), a part of the prestigious Tata Group of Companies, dedicated to transforming businesses through digitalization. As the country's leading enabler of connectivity and communication solutions for businesses, TTBS offers a wide range of services including connectivity, collaboration, cloud, security, IoT, and marketing solutions. With a focus on customer-centricity and innovation, TTBS has earned recognition from both customers and peers. At TTBS, we believe that our people are instrumental in shaping our journey ahead. As India's foremost provider of digital connectivity and technology solutions for businesses, we attribute our success to the dedication and passion of our employees. We are committed to attracting top talent and fostering their growth into leadership roles, while upholding our strong ethics and values.,

You will be responsible for providing a best-in-class customer experience at the store. This involves ensuring that the entire Store team adopts a CUSTOMER FIRST mindset and proactively finds solutions for all customers. You will be available at the welcome desk to address customer queries through various mediums such as face-to-face interactions, calls, emails, and social media. It is essential to gain deeper knowledge of customer experience (CX) by understanding CRM systems and practices. Analyzing customer feedback from different touchpoints will be crucial to enhance the overall customer experience. As the guardian of customer-centricity in the store, you will ensure that all customers are greeted and welcomed at various touchpoints within the store. Providing training to teammates to enhance customer assistance skills and promoting Store-Assisted Orders and App Downloads will be part of your responsibilities. Collaborating with the team to make decisions that improve the local customer experience and make the store the most loved sports brand is key. You will prioritize ensuring a smooth checkout experience for customers by optimizing cash counter operations and providing training to store teammates. Developing the store business through a Circular Economy approach, which includes enabling sustainable business development of products and offering relevant after-sales services, will be part of your role. Recruiting, developing, motivating, and taking care of human capital is another significant responsibility. Leading by example by sharing values, culture, and human fundamentals with teammates, as well as anticipating human needs and recruiting talents aligned with the commercial strategy, are essential aspects of this role. To thrive in this role, you should have a strong ability to analyze customer feedback, identify issues, and implement solutions. A genuine passion for delivering exceptional customer service, building strong customer relationships, and using CRM systems and social media platforms comfortably are crucial. Being keen to adapt and learn Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis for optimizing business performance will be beneficial.,

About the Role: We are seeking a dynamic sales leader to drive revenue growth for our Digital Sales Team. The ideal candidate must possess relevant experience in overseeing digital sales teams in OEM/ SP and SI domains. Proficiency in Digital Sales models, tools, and frameworks is essential. A thorough understanding of Tata Communications" Core and Digital portfolio is a prerequisite. Candidates with prior sales experience in Managed Hosting Services, Security Services, and Unified Collaboration Services will be prioritized. People management skills and the ability to navigate a complex and matrix organization are advantageous. Key Responsibilities: The Digital Sales Leader will lead a team of Inside Sales Account Managers tasked with identifying new business prospects, upselling to existing clients, and surpassing monthly, quarterly, and annual targets to maximize revenue opportunities within the Indian region. This individual will be responsible for managing the necessary pipeline, order bookings, and revenue generation. Behaviours to Display: - Strategic Thinking: Align technology strategies with business objectives and future trends. - Collaboration & Influence: Manage stakeholders effectively and collaborate cross-functionally. - Agility & Adaptability: Navigate change, embrace challenges, and adjust strategies accordingly. - Results-Driven Approach: Focus on achieving business outcomes, efficiency, and scalability. - People Leadership: Inspire and develop high-performing teams through mentorship and empowerment. - Customer-Centricity: Understand customer needs and leverage technology to enhance user experiences. - Execution Excellence: Exhibit strong project management and execution skills to meet deadlines. Key Qualifications & Experience: - 15+ years of experience - Bachelor's Degree, preferably BE/B.Tech; MBA advantageous - Experience in Inside/Digital Sales, preferably in a Telco or software company with strong consultative selling skills - Proficiency in both hunting and farming roles - Open to candidates from industries like Telecom, SI, and OEMs - Strong written, oral, and listening skills; solid business acumen - Ability to influence and negotiate at all levels - Experience in technical, commercial, and industry-specific expertise - Familiarity with SFDC/Major CRM systems - Technical knowledge in IT, networking, software, and SAAS-based sales; Telecom Sales experience preferred - Proficiency in Windows and Microsoft Office applications,