HR and Operations Manager

Role Overview: You will be responsible for overseeing daily operations and driving employee engagement as an HR and Operations Manager. This role requires a combination of strategic HR leadership and hands-on operational oversight to ensure smooth business processes, punctuality, and staff motivation. Your strong communication skills and problem-solving abilities will be essential in building high-performing teams and efficient workflows. Key Responsibilities: - Human Resources Management - Motivate and engage staff to maintain high-quality work standards. - Cultivate a positive workplace culture emphasizing accountability, collaboration, and growth. - Monitor employee attendance and punctuality, taking corrective actions when necessary. - Support recruitment, onboarding, and training programs to develop a skilled workforce. - Address employee concerns and facilitate conflict resolution. - Operations Oversight - Ensure smooth daily operations across departments and teams. - Collaborate with team leads to manage workflow, resolve bottlenecks, and uphold service levels. - Implement and oversee operational policies and procedures for efficiency and compliance. - Identify areas for process improvement and lead initiatives to boost productivity. - Reporting & Communication - Prepare and deliver regular reports to senior management on operational performance, staffing, and key issues. - Track and analyze metrics related to attendance, output, and team performance. - Communicate updates, expectations, and feedback clearly throughout all organizational levels. Qualifications: - Bachelor's degree in Business Administration, Human Resources, or related field. - 5+ years of experience in HR and/or operations management. - Strong leadership, interpersonal, and organizational skills. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency in HRIS systems, attendance tracking tools, and productivity software. Preferred Skills: - Experience in a BPO or service-oriented industry. - Familiarity with labor laws and compliance standards. - Knowledge of employee engagement strategies and performance management frameworks. Company Details: The company's website is https://princetonits.com. Work Schedule: This is a full-time position with flexibility to support extended hours or shift-based teams as needed.,