HR and Operations Manager

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Shift Timing:

HR and Operations Manager

Key Responsibilities:

Human Resources Management

• Motivate and engage staff to consistently deliver high-quality work.
• Foster a positive workplace culture that promotes accountability, collaboration, and growth.
• Monitor employee attendance and punctuality; implement corrective actions when necessary.
• Support recruitment, onboarding, and training initiatives to build a skilled and committed workforce.
• Address employee concerns and facilitate conflict resolution.

• Ensure daily operations run smoothly across departments and teams.
• Coordinate with team leads to manage workflow, resolve bottlenecks, and maintain service levels.
• Implement and monitor operational policies and procedures for efficiency and compliance.
• Identify areas for process improvement and lead initiatives to enhance productivity.

• Prepare and present regular reports to senior management on operational performance, staffing, and key issues.
• Track and analyze metrics related to attendance, output, and team performance.
• Communicate updates, expectations, and feedback clearly across all levels of the organization.

Qualifications:

• Bachelor s degree in Business Administration, Human Resources, or related field.
• 5+ years of experience in HR and/or operations management.
• Strong leadership, interpersonal, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in HRIS systems, attendance tracking tools, and productivity software.

Preferred Skills:

• Experience in a BPO or service-oriented industry.
• Familiarity with labor laws and compliance standards.
• Knowledge of employee engagement strategies and performance management frameworks.

• Full-time, with flexibility to support extended hours or shift-based teams as needed.