HR and Admin Officer - BPO experience

Role Overview

HR & Admin professional

Key Responsibilities

1. Talent Acquisition & Onboarding

• Manage full-cycle recruitment for BPO roles including sourcing, screening, interviewing, offer rollout, and onboarding
• Conduct and manage walk-in drives, campus hiring, and bulk recruitment
• Maintain recruitment tracker and candidate database
• Prepare offer letters, employment contracts, and coordinate background checks
• Customize employee photographs and arrange access cards for new joiners
• Coordinate transportation cards and logistics support (if applicable)

2. HR Operations & Employee Lifecycle Management

• Collect employment documentation and update HRIS for all new joiners
• Enter and maintain accurate personal, financial, and attendance data
• Maintain and update personnel files in line with audit requirements
• Ensure timely processing of payroll, bonuses, deductions, and statutory compliance (EPF, ESIC, TDS, etc.)
• Prepare exit interview forms and support in conducting exit formalities
• Maintain a tracker of invoices, payments, and related documentation for employee services
• Cover reception duties in the absence of the receptionist
• Handle employee confirmation, transfers, promotions, and contract renewals

3. Administration & Office Management

• Supervise front office, housekeeping, office boys/helpers, and security staff
• Maintain and procure office supplies, furniture, pantry, IT assets, and admin inventory
• Coordinate facility management, repair & maintenance, and vendor SLAs
• Manage travel arrangements, accommodation, and company events/logistics
• Ensure adherence to cleanliness, safety, and operational discipline within the premises
• Maintain all company documents, licenses, agreements, and ensure renewals on time

4. Governance, Compliance & Data Confidentiality

• Ensure adherence to all HR and admin-related policies, procedures, and legal requirements
• Maintain confidentiality of internal and external data at all times
• Implement and support company-wide information security protocols
• Report any security risks or breaches promptly to management

Required Qualifications & Experience

• Graduate in any discipline (MBA in HR preferred)
• 4–6 years of experience in HR generalist + administrative roles (BPO or bulk hiring exposure is essential)
• Hands-on experience in recruitment, onboarding, payroll, statutory compliance, and admin operations
• Proficiency in MS Office (especially Excel), Google Workspace, HRIS/payroll tools
• Fluency in English and Hindi

Preferred Traits

• Strong multitasker with good organizational and coordination skills
• Excellent communication and negotiation abilities
• Ability to work independently and take ownership
• Comfortable working in a fast-paced, people-heavy environment