About Us: Virtuoso Professional Services is a leading new-age outsourcing and consulting services firm, currently based in Delhi NCR. It is lead managed by highly qualified professionals with experiences in different geographies as well as different industries, bringing and offering a vast horizon of insights and solutions for our clients. To read more about our firm, please visit www.consultvirtuoso.com. Job Overview: The Customer Service Representative position is responsible for direct communication with the End Customer to ensure that the Customers’ needs are met with accordance to the company quality standards and guidelines. Key Responsibilities: 1. Provide customer satisfaction to both internal and external customers and strives to continuously improve service delivery over phone or any other channels as dedicated according to company policies. 2. Support and provide superior service via phones, e-mails chat and any other means as a receiver and caller. 3. Build customer’s interest in the services and products offered by the company. 4. Provide personalized customer service of the highest level with a pleasant and friendly manner. 5. Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands. 6. Makes decisions within monetary grant of authority to resolve customers’ issues and complaints. 7. Ensure that all individual targets and KPI’s (Key Performance Indicators) are consistently met or exceeded, and understanding the relevance and impact of those factors on the team’s overall performance. 8. Maintain proper behaviour, discipline, and punctuality. 9. Ensure that all confidential information pertaining to company or individual customer coming into one’s possession, is not disclosed or revealed to unauthorized person or agency. 10. Other duties as assigned. 11. Maintain the confidentiality of internal and external information. 12. Implement and act in accordance with the organization’s information security policies. 13. Protect assets from unauthorized access, disclosure, modification, destruction or interference. 14. Report security events or potential events or other security risks to the organization. Qualifications: • A bachelor's degree is mandatory. • Minimum 3+ years of experience in an agent role. • Personal attributes- adaptable, patient, organised, personable. • Good interpersonal skills • Good knowledge of customer relations • Good conflict resolution skills • Ability to multitask Ability to work in a team Have good sense of judgment • Good managerial skills. • Language level of B2 – C1 Minimum for English • Professional proficiency in English Language. • Competencies: o Leadership- Takes initiative, takes ownership, demonstrates accountable behavior, displays early signs of leadership, Demonstrates company values. o Teamwork- cooperative and positive attitude with peers and superiors. o Communication Skills- Communicates clearly and professionally in written and spoken formats, with his peers and superiors. o Result Oriented- Understand results desired from his work. Meets deadlines with desired work quality. o Problem Solving and Decision Making- Demonstrates problem solving skills Makes sound decisions at the level required for his job. Other Details: • Work From Office Model • Office Location: Delhi NCR • Office Timings: 9:30 AM to 6:30 PM • Job Type: Full Time and Permanent • Hiring Process: Takes 2-4 weeks Perks & Benefits Beyond the Salary: • Possible opportunities to travel (foreign) for work • Competitive salary • Opportunities for professional growth and development • A collaborative and supportive work environment Please apply today! Vacancies are filling fast!

About Us: Virtuoso Professional Services is a leading new-age outsourcing and consulting services firm, currently based in Delhi NCR. It is lead managed by highly qualified professionals with experiences in different geographies as well as different industries, bringing and offering a vast horizon of insights and solutions for our clients. To read more about our firm, please visit www.consultvirtuoso.com. Job Overview: The Quality Assurance Officer in our firm will be responsible for monitoring, measuring and controlling quality deliverables to ensure that the required quality standards are met. Key Responsibilities: 1. Monitors and evaluates CSR and operational quality performance in compliance to predefined standards. 2. Performs 1:1 coaching activities to CSRs and maintain follow-up. 3. Develops procedures, policies and standards for core business operations, and supporting functions. 4. Initiates, monitors, and tracks all corrective actions and resolutions. 5. Conducts internal quality audits, to measure the effectiveness of the quality management system. 6. Develops automated solutions for monitoring and evaluating the quality standards using MS Access. 7. Conducts quality assurance training to new hires. 8. Promotes quality awareness amongst the Operations Department. 9. Develops and analyzes quality performance reports. 10. Develops account Scripts and FAQ’s. 11. Develops evaluation forms and checklists. 12. Maintain the confidentiality of internal and external information. 14. Implement and act in accordance with the organization’s information security policies. 15. Protect assets from unauthorized access, disclosure, modification, destruction or interference. 16. Report security events or potential events or other security risks to the organization. Qualifications: • A bachelor's degree in marketing, business administration or any relevant field is mandatory. Master’s degree is a plus point. • Minimum 3-8 years of experience in similar roles. • Strong working knowledge in Microsoft office suite of programs including Word, Excel and PowerPoint etc • Able to communicate effectively • Excellent technical, communication and problem solving skills. • Professional proficiency in English Language. • Competencies: o Leadership- Takes initiative, takes ownership, demonstrates accountable behavior, displays early signs of leadership Demonstrates company values. o Teamwork- Utilizes appropriate professional communication as required with his peers and superiors, demonstrates good business acumen. Exhibits good presentation skills. o Communication Skills- cooperative and positive attitude with peers and superiors. o Result Oriented- Understand results desired from his work, meets deadlines with desired work quality, holds self-accountable to results. o Problem Solving and Decision Making- Demonstrates problem solving skills, makes sound decisions at the level required for his job. Other Details: • Work From Office Model • Office Location: Delhi NCR • Office Timings: 9:30 AM to 6:30 PM • Job Type: Full Time and Permanent • Hiring Process: Takes 2-4 weeks Perks & Benefits Beyond the Salary: • Possible opportunities to travel (foreign) for work • Competitive salary • Opportunities for professional growth and development • A collaborative and supportive work environment Please apply today! Vacancies are filling fast!

About Us: Virtuoso Professional Services is a leading new-age outsourcing and consulting services firm, currently based in Delhi NCR. It is lead managed by highly qualified professionals with experiences in different geographies as well as different industries, bringing and offering a vast horizon of insights and solutions for our clients. To read more about our firm, please visit www.consultvirtuoso.com. Job Overview: The BPO Team Leader leads the CSR and provides them with the necessary support and making sure that the work flow is going as planned. Key Responsibilities: 1. Ensures the quality-of-service delivery by customer service representatives and performs the necessary quality management checks that meet targets. 2. Support CSR in case of any customer exclamation and customer complaints. 3. Demonstrates knowledge of organization’s policies, e.g., internal standards or service level agreements. 4. Assists the customer service representatives in addressing customer escalations and promoting a service oriented work environment. 5. Ensures that the set call center KPIs are attained. If required, start answering the phone to manage the team performance. 6. Compiles weekly and monthly management reports for all team members. 7. Identifies and reviews expected service levels and quality goals. 8. Ensures complaints/concerns are resolved or escalated in a timely manner. 9. Manages call volumes, e.g., peak times. 10. Maintain the confidentiality of internal and external information. 11. Apply and fulfill company’s policies and procedures. 12. Implement and act in accordance with the organization’s information security policies. 13. Protect assets from unauthorized access, disclosure, modification, destruction or interference 15. Report security events or potential events or other security risks to the organization. Qualifications: • A bachelor's degree is mandatory. • Minimum 3+ years of experience in an agent role. • Fluent English • Strong collaboration, and teambuilding skills • Strong decision making and problem-solving skills • Strong leadership skills, including the ability to work effectively as a leader in a group of peers • Strong communication skills (verbal, written, and listening) • Ability to analyze data and develop action plans to address identified needs. • Personal attributes- adaptable, patient, organised, personable. • Professional proficiency in English Language. • Competencies: o Leadership- Takes initiative, takes ownership, demonstrates accountable and independent behaviour, displays early signs of leadership, Demonstrates company values o Communication Skills- Utilizes appropriate professional communication as required with his peers and superiors, demonstrates good business acumen. Exhibits good presentation skills. o Teamwork- cooperative and positive attitude with peers and superiors. o Result Oriented- Understand results desired from his work, must manage the tasks within the assigned time frames, meets deadlines with desired work quality, holds self-accountable to results, comply with all company policies and processes including punctuality and attendance and shift hours. o Problem Solving and Decision Making- Demonstrates problem solving skills, makes sound decisions at the level required for his job. Other Details: • Work From Office Model • Office Location: Delhi NCR • Office Timings: 9:30 AM to 6:30 PM • Job Type: Full Time and Permanent • Hiring Process: Takes 2-4 weeks Perks & Benefits Beyond the Salary: • Possible opportunities to travel (foreign) for work • Competitive salary • Opportunities for professional growth and development • A collaborative and supportive work environment Please apply today! Vacancies are filling fast!

About Us: Virtuoso Professional Services is a leading new-age outsourcing and consulting services firm, currently based in Delhi NCR. It is lead managed by highly qualified professionals with experiences in different geographies as well as different industries, bringing and offering a vast horizon of insights and solutions for our clients. To read more about our firm, please visit www.consultvirtuoso.com. Job Overview: The Accountant- Manager position is responsible for Payables and Receivables including General Ledger Coding, Inputting invoices to payable system and account reconciliation. Key Responsibilities: 1. Manage and oversee the daily operations of the accounting department in terms of maintain and balances Meets accounting operational standards by contributing financial information to strategic plans and reviews. 2. Process month and end year process, accounts payable/receivable, cash receipts, general ledger, payroll and utilities, treasury, budgeting, cash forecasting, revenue and expenditure variance analysis, capital assets reconciliations, trust account statement reconciliations, check runs, fixed asset activity, debt activity etc. 3. Resolving problems; identifying system improvements. 4. Meet financial accounting objectives. 5. Supervises the accounts payable function. 6. Approves ledger entries by auditing transactions. 7. Maintains financial security by adhering to internal controls. 8. Monitor and analyses accounting data and produce financial reports and prepare Financial Statement and bank reconciliations statement. 9. Establish and maintain fiscal files and records to document transactions. 10. Coordinate and complete periodical audits, support in the periodical audits and monthly cross checking on all treasury activities to eliminate any potential discrepancies or errors. 11. Establish and enforce proper accounting methods, policies and principles and improve systems, procedures and initiate corrective actions. 12. Responsible for handling all tasks of Senior and Junior positions. 13. Contribute in the assessment of the hazards and determining operational controls for activities and processes that are within their responsibilities. 14. Maintain the confidentiality of internal and external information. 15. Apply and fulfil company’s policies and procedures. 16. Ensure that all security rules are followed by their teams. 17. Implement and act in accordance with the organization’s information security policies. 18. Protect assets from unauthorized access, disclosure, modification, destruction or protect assets from unauthorized access, disclosure, modification, destruction or interference. 19. Report security events or potential events or other security risks to the organization. Qualifications: · A bachelor's degree in accounting or finance is mandatory. Master’s degree is a plus point. · Minimum 5-10 years’ experience as Accountant in a managerial level with a BPO. · Experience in the preparation of financial schedules and tax filings including disclosures. · Experience in building complex financial models to evaluate various financial plans. • Experience in presenting and preparing proposals to recommend new products/services. • Advanced analytical, organization, and interpersonal skills. • Excellent collaboration, verbal and written communication skills. • Internally motivated to seek out answers, generate ideas, and develop new skills. • Able to break down problems into meaningful parts and come to rational and well-thought out conclusions High level of integrity and dependability with a strong sense of urgency and results-orientation • Ability to manipulate large amounts of data • Proven knowledge of accounting principles, practices, standards, laws and regulations • Fluent English • Advanced computer skills on MS Office, accounting software and databases • Demonstrated strong project management skills. • Attention to detail and accuracy. • Interested in process improvement. • Professional proficiency in English Language. • Competencies: o Leadership- Takes initiative, takes ownership, demonstrates accountable and independent behavior, commands technical respect, exhibits technical leadership; Demonstrates company values; Manages team through Coaching, guiding, developing, monitoring and motivating team with a cooperative, positive, and supportive attitude. o Teamwork- cooperative and positive attitude with peers and superiors; Supports own team and others with his technical know-how o Communication Skills- Uses professional communication and business appropriate language, demonstrates good business and technical acumen. Exhibits good presentation skills, and advanced reporting skills; Communicates at the required level with top management. o Result Oriented- Dedicates his knowledge and skill to achieving results; Must manage the tasks within the assigned time frames; Meets deadlines with desired work quality; Holds self-accountable to results; Comply with all company policies and processes including punctuality and attendance and shift hours. o Problem Solving and Decision Making- Utilizes technical problem solving skills successfully; Makes sound decisions at the level required for his job; Provides the proper technical input to facilitate decision making Other Details: • Work From Office Model • Office Location: Delhi NCR • Office Timings: 9:30 AM to 6:30 PM • Job Type: Full Time and Permanent • Hiring Process: Takes 2-4 weeks Perks & Benefits Beyond the Salary: • Possible opportunities to travel (foreign) for work • Competitive salary • Opportunities for professional growth and development • A collaborative and supportive work environment Please apply today! Vacancies are filling fast!