About Us: Virtuoso Professional Services is a leading new-age outsourcing and consulting services firm, currently based in Delhi NCR. It is lead managed by highly qualified professionals with experiences in different geographies as well as different industries, bringing and offering a vast horizon of insights and solutions for our clients. To read more about our firm, please visit www.consultvirtuoso.com. Job Overview: The Customer Service Representative position is responsible for direct communication with the End Customer to ensure that the Customers’ needs are met with accordance to the company quality standards and guidelines. Key Responsibilities: 1. Provide customer satisfaction to both internal and external customers and strives to continuously improve service delivery over phone or any other channels as dedicated according to company policies. 2. Support and provide superior service via phones, e-mails chat and any other means as a receiver and caller. 3. Build customer’s interest in the services and products offered by the company. 4. Provide personalized customer service of the highest level with a pleasant and friendly manner. 5. Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands. 6. Makes decisions within monetary grant of authority to resolve customers’ issues and complaints. 7. Ensure that all individual targets and KPI’s (Key Performance Indicators) are consistently met or exceeded, and understanding the relevance and impact of those factors on the team’s overall performance. 8. Maintain proper behaviour, discipline, and punctuality. 9. Ensure that all confidential information pertaining to company or individual customer coming into one’s possession, is not disclosed or revealed to unauthorized person or agency. 10. Other duties as assigned. 11. Maintain the confidentiality of internal and external information. 12. Implement and act in accordance with the organization’s information security policies. 13. Protect assets from unauthorized access, disclosure, modification, destruction or interference. 14. Report security events or potential events or other security risks to the organization. Qualifications: • A bachelor's degree is mandatory. • Minimum 3+ years of experience in an agent role. • Personal attributes- adaptable, patient, organised, personable. • Good interpersonal skills • Good knowledge of customer relations • Good conflict resolution skills • Ability to multitask Ability to work in a team Have good sense of judgment • Good managerial skills. • Language level of B2 – C1 Minimum for English • Professional proficiency in English Language. • Competencies: o Leadership- Takes initiative, takes ownership, demonstrates accountable behavior, displays early signs of leadership, Demonstrates company values. o Teamwork- cooperative and positive attitude with peers and superiors. o Communication Skills- Communicates clearly and professionally in written and spoken formats, with his peers and superiors. o Result Oriented- Understand results desired from his work. Meets deadlines with desired work quality. o Problem Solving and Decision Making- Demonstrates problem solving skills Makes sound decisions at the level required for his job. Other Details: • Work From Office Model • Office Location: Delhi NCR • Office Timings: 9:30 AM to 6:30 PM • Job Type: Full Time and Permanent • Hiring Process: Takes 2-4 weeks Perks & Benefits Beyond the Salary: • Possible opportunities to travel (foreign) for work • Competitive salary • Opportunities for professional growth and development • A collaborative and supportive work environment Please apply today! Vacancies are filling fast!
About Us: Virtuoso Professional Services is a leading new-age outsourcing and consulting services firm, currently based in Delhi NCR. It is lead managed by highly qualified professionals with experiences in different geographies as well as different industries, bringing and offering a vast horizon of insights and solutions for our clients. To read more about our firm, please visit www.consultvirtuoso.com. Job Overview: The Quality Assurance Officer in our firm will be responsible for monitoring, measuring and controlling quality deliverables to ensure that the required quality standards are met. Key Responsibilities: 1. Monitors and evaluates CSR and operational quality performance in compliance to predefined standards. 2. Performs 1:1 coaching activities to CSRs and maintain follow-up. 3. Develops procedures, policies and standards for core business operations, and supporting functions. 4. Initiates, monitors, and tracks all corrective actions and resolutions. 5. Conducts internal quality audits, to measure the effectiveness of the quality management system. 6. Develops automated solutions for monitoring and evaluating the quality standards using MS Access. 7. Conducts quality assurance training to new hires. 8. Promotes quality awareness amongst the Operations Department. 9. Develops and analyzes quality performance reports. 10. Develops account Scripts and FAQ’s. 11. Develops evaluation forms and checklists. 12. Maintain the confidentiality of internal and external information. 14. Implement and act in accordance with the organization’s information security policies. 15. Protect assets from unauthorized access, disclosure, modification, destruction or interference. 16. Report security events or potential events or other security risks to the organization. Qualifications: • A bachelor's degree in marketing, business administration or any relevant field is mandatory. Master’s degree is a plus point. • Minimum 3-8 years of experience in similar roles. • Strong working knowledge in Microsoft office suite of programs including Word, Excel and PowerPoint etc • Able to communicate effectively • Excellent technical, communication and problem solving skills. • Professional proficiency in English Language. • Competencies: o Leadership- Takes initiative, takes ownership, demonstrates accountable behavior, displays early signs of leadership Demonstrates company values. o Teamwork- Utilizes appropriate professional communication as required with his peers and superiors, demonstrates good business acumen. Exhibits good presentation skills. o Communication Skills- cooperative and positive attitude with peers and superiors. o Result Oriented- Understand results desired from his work, meets deadlines with desired work quality, holds self-accountable to results. o Problem Solving and Decision Making- Demonstrates problem solving skills, makes sound decisions at the level required for his job. Other Details: • Work From Office Model • Office Location: Delhi NCR • Office Timings: 9:30 AM to 6:30 PM • Job Type: Full Time and Permanent • Hiring Process: Takes 2-4 weeks Perks & Benefits Beyond the Salary: • Possible opportunities to travel (foreign) for work • Competitive salary • Opportunities for professional growth and development • A collaborative and supportive work environment Please apply today! Vacancies are filling fast!
About Us: Virtuoso Professional Services is a leading new-age outsourcing and consulting services firm, currently based in Delhi NCR. It is lead managed by highly qualified professionals with experiences in different geographies as well as different industries, bringing and offering a vast horizon of insights and solutions for our clients. To read more about our firm, please visit www.consultvirtuoso.com. Job Overview: The BPO Team Leader leads the CSR and provides them with the necessary support and making sure that the work flow is going as planned. Key Responsibilities: 1. Ensures the quality-of-service delivery by customer service representatives and performs the necessary quality management checks that meet targets. 2. Support CSR in case of any customer exclamation and customer complaints. 3. Demonstrates knowledge of organization’s policies, e.g., internal standards or service level agreements. 4. Assists the customer service representatives in addressing customer escalations and promoting a service oriented work environment. 5. Ensures that the set call center KPIs are attained. If required, start answering the phone to manage the team performance. 6. Compiles weekly and monthly management reports for all team members. 7. Identifies and reviews expected service levels and quality goals. 8. Ensures complaints/concerns are resolved or escalated in a timely manner. 9. Manages call volumes, e.g., peak times. 10. Maintain the confidentiality of internal and external information. 11. Apply and fulfill company’s policies and procedures. 12. Implement and act in accordance with the organization’s information security policies. 13. Protect assets from unauthorized access, disclosure, modification, destruction or interference 15. Report security events or potential events or other security risks to the organization. Qualifications: • A bachelor's degree is mandatory. • Minimum 3+ years of experience in an agent role. • Fluent English • Strong collaboration, and teambuilding skills • Strong decision making and problem-solving skills • Strong leadership skills, including the ability to work effectively as a leader in a group of peers • Strong communication skills (verbal, written, and listening) • Ability to analyze data and develop action plans to address identified needs. • Personal attributes- adaptable, patient, organised, personable. • Professional proficiency in English Language. • Competencies: o Leadership- Takes initiative, takes ownership, demonstrates accountable and independent behaviour, displays early signs of leadership, Demonstrates company values o Communication Skills- Utilizes appropriate professional communication as required with his peers and superiors, demonstrates good business acumen. Exhibits good presentation skills. o Teamwork- cooperative and positive attitude with peers and superiors. o Result Oriented- Understand results desired from his work, must manage the tasks within the assigned time frames, meets deadlines with desired work quality, holds self-accountable to results, comply with all company policies and processes including punctuality and attendance and shift hours. o Problem Solving and Decision Making- Demonstrates problem solving skills, makes sound decisions at the level required for his job. Other Details: • Work From Office Model • Office Location: Delhi NCR • Office Timings: 9:30 AM to 6:30 PM • Job Type: Full Time and Permanent • Hiring Process: Takes 2-4 weeks Perks & Benefits Beyond the Salary: • Possible opportunities to travel (foreign) for work • Competitive salary • Opportunities for professional growth and development • A collaborative and supportive work environment Please apply today! Vacancies are filling fast!
About Us: Virtuoso Professional Services is a leading new-age outsourcing and consulting services firm, currently based in Delhi NCR. It is lead managed by highly qualified professionals with experiences in different geographies as well as different industries, bringing and offering a vast horizon of insights and solutions for our clients. To read more about our firm, please visit www.consultvirtuoso.com. Job Overview: The Accountant- Manager position is responsible for Payables and Receivables including General Ledger Coding, Inputting invoices to payable system and account reconciliation. Key Responsibilities: 1. Manage and oversee the daily operations of the accounting department in terms of maintain and balances Meets accounting operational standards by contributing financial information to strategic plans and reviews. 2. Process month and end year process, accounts payable/receivable, cash receipts, general ledger, payroll and utilities, treasury, budgeting, cash forecasting, revenue and expenditure variance analysis, capital assets reconciliations, trust account statement reconciliations, check runs, fixed asset activity, debt activity etc. 3. Resolving problems; identifying system improvements. 4. Meet financial accounting objectives. 5. Supervises the accounts payable function. 6. Approves ledger entries by auditing transactions. 7. Maintains financial security by adhering to internal controls. 8. Monitor and analyses accounting data and produce financial reports and prepare Financial Statement and bank reconciliations statement. 9. Establish and maintain fiscal files and records to document transactions. 10. Coordinate and complete periodical audits, support in the periodical audits and monthly cross checking on all treasury activities to eliminate any potential discrepancies or errors. 11. Establish and enforce proper accounting methods, policies and principles and improve systems, procedures and initiate corrective actions. 12. Responsible for handling all tasks of Senior and Junior positions. 13. Contribute in the assessment of the hazards and determining operational controls for activities and processes that are within their responsibilities. 14. Maintain the confidentiality of internal and external information. 15. Apply and fulfil company’s policies and procedures. 16. Ensure that all security rules are followed by their teams. 17. Implement and act in accordance with the organization’s information security policies. 18. Protect assets from unauthorized access, disclosure, modification, destruction or protect assets from unauthorized access, disclosure, modification, destruction or interference. 19. Report security events or potential events or other security risks to the organization. Qualifications: · A bachelor's degree in accounting or finance is mandatory. Master’s degree is a plus point. · Minimum 5-10 years’ experience as Accountant in a managerial level with a BPO. · Experience in the preparation of financial schedules and tax filings including disclosures. · Experience in building complex financial models to evaluate various financial plans. • Experience in presenting and preparing proposals to recommend new products/services. • Advanced analytical, organization, and interpersonal skills. • Excellent collaboration, verbal and written communication skills. • Internally motivated to seek out answers, generate ideas, and develop new skills. • Able to break down problems into meaningful parts and come to rational and well-thought out conclusions High level of integrity and dependability with a strong sense of urgency and results-orientation • Ability to manipulate large amounts of data • Proven knowledge of accounting principles, practices, standards, laws and regulations • Fluent English • Advanced computer skills on MS Office, accounting software and databases • Demonstrated strong project management skills. • Attention to detail and accuracy. • Interested in process improvement. • Professional proficiency in English Language. • Competencies: o Leadership- Takes initiative, takes ownership, demonstrates accountable and independent behavior, commands technical respect, exhibits technical leadership; Demonstrates company values; Manages team through Coaching, guiding, developing, monitoring and motivating team with a cooperative, positive, and supportive attitude. o Teamwork- cooperative and positive attitude with peers and superiors; Supports own team and others with his technical know-how o Communication Skills- Uses professional communication and business appropriate language, demonstrates good business and technical acumen. Exhibits good presentation skills, and advanced reporting skills; Communicates at the required level with top management. o Result Oriented- Dedicates his knowledge and skill to achieving results; Must manage the tasks within the assigned time frames; Meets deadlines with desired work quality; Holds self-accountable to results; Comply with all company policies and processes including punctuality and attendance and shift hours. o Problem Solving and Decision Making- Utilizes technical problem solving skills successfully; Makes sound decisions at the level required for his job; Provides the proper technical input to facilitate decision making Other Details: • Work From Office Model • Office Location: Delhi NCR • Office Timings: 9:30 AM to 6:30 PM • Job Type: Full Time and Permanent • Hiring Process: Takes 2-4 weeks Perks & Benefits Beyond the Salary: • Possible opportunities to travel (foreign) for work • Competitive salary • Opportunities for professional growth and development • A collaborative and supportive work environment Please apply today! Vacancies are filling fast!
About us Virtuoso Professional Services is a leading new age outsourcing and consulting services firm, currently based in Delhi NCR, with branches in USA and UAE. It is lead and managed by highly qualified professionals having experiences in different geographies as well as different industries, bringing and offering a vast horizon of insights and solutions for our clients. To read more about our firm, please www.consultvirtuoso.com. About the job Summary - JUNIOR ACCOUNTANT, ENGLISH SPEAKER, WORK FROM OFFICE, MON-FRI, 9:30 AM to 6:30 PM Please read the below detailed content very carefully: Mandatory requirements we expect from the candidate: B.Com/BBA/semi qualified CA/CMA/similar accounting qualification/degree 1-5 years of experience in accounting role (no freshers) Knowledge of MS Word, MS Excel (basic and advanced Excel formulae and functions like vlookup, xlookup, pivot tables, etc.) Proficient in English speaking and writing. If you do not speak English professionally, please do not apply. Comfortable with work from office model Few qualities we are looking for - Eager to learn, punctual, trustworthy, works well individually and within a team Roles and responsibilities for the role we are hiring for: Perform monthly bank reconciliations Monitor closely on client payments which are done via cash deposit, web payment, bank transfer and cheque and allocate them timely to the customer statement to avoid late payment fees. Assist customer service, where required, on the follow up with customers for outstanding payments, the reconciliation of customer account and generating additional/ ad-hoc customer invoices. Support the senior finance representative where necessary in month-end and year-end closing processes. Analyse revenues and determine budget variances and report the same to the Billing Manager. Ensure all monthly billing occurs in accordance with each project’s contractual deadlines. Review the standard suite of client reports on billing, collections, debtors and security deposits and ensure their accuracy prior to the automated distribution of the reports. Ensure all final bills, invoice adjustments are actioned within the time frame. Liase with head of Customer Service to ensure that billing for all units within a project takes place. Preparation of monthly revenue invoices to the Clients depending on the Service Agreement. Preparation of manual invoices to customers in case system skips the automatic billing. Preparation of monthly bank charges and Unoccupied units’ invoice to the Client. Works on ad-hoc reports as requested. Other details: Work from office model Office location - Near IFFCO Chowk Metro Station, Gurgaon Office timings - 9:30 AM to 6:30 PM Job Type: Full-time and Permanent The hiring process takes 1-3 weeks. Perks and benefits which we offer beyond the salary: Saturday and Sunday off Paid leaves (15 days in a year + 8 public holidays) Overtime payment Possibility to travel abroad on company-paid trip Office in posh location with metro connectivity We have limited vacancies, which are filling fast! Apply today to grab the opportunity to work in a fast paced and fast growing firm with local roots and global reach and be a part of a team bringing change, everyday.
Job Overview: The Accounting & Tax- Manager position is responsible for end to end accounting, bookkeeping and tax compliance, including payables and receivables, general ledger coding, inputting invoices to payable system, account reconciliations, managing payments, liaisoning with financial institutions, setting and controlling processes. Key Responsibilities: 1. Manage and oversee the daily operations of the accounting department in terms of maintain and balances Meets accounting operational standards by contributing financial information to strategic plans and reviews. Ensures and deeply understands tax rules and compliances (Income tax, GST, FEMA, etc.) 2. Process month and end year process, accounts payable/receivable, cash receipts, general ledger, payroll and utilities, treasury, budgeting, cash forecasting, revenue and expenditure variance analysis, capital assets reconciliations, trust account statement reconciliations, check runs, fixed asset activity, debt activity etc. 3. Resolving problems; identifying system improvements. 4. Meet financial accounting objectives. 5. Supervises the accounts payable function 6. Approves ledger entries by auditing transactions. 7. Maintains financial security by adhering to internal controls. 8. Monitor and analyses accounting data and produce financial reports and prepare Financial Statement and bank reconciliations statement. 9. Establish and maintain fiscal files and records to document transactions. 10. Coordinate and complete periodical audits, support in the periodical audits and monthly cross checking on all treasury activities to eliminate any potential discrepancies or errors. 11. Establish and enforce proper accounting methods, policies and principles and improve systems, procedures and initiate corrective actions. 12. Responsible for handling all tasks of Senior and Junior positions. 13. Contribute in the assessment of the hazards and determining operational controls for activities and processes that are within their responsibilities. 14. Maintain the confidentiality of internal and external information. 15. Apply and fulfil company’s policies and procedures. 16. Ensure that all security rules are followed by their teams. 17. Implement and act in accordance with the organization’s information security policies. 18. Protect assets from unauthorized access, disclosure, modification, destruction or protect assets from unauthorized access, disclosure, modification, destruction or interference. 19. Report security events or potential events or other security risks to the organization. Qualifications: · A bachelor's degree in accounting or finance is mandatory. Master’s degree is a plus point. Professional degrees (like CA) is a plus as well. · Minimum total experience of 8 years with minimum 2-5 years’ experience as Accounts & Tax Manager with a BPO · Experience in the preparation of financial schedules and tax filings including disclosures. · Experience in building complex financial models to evaluate various financial plans. • Experience in presenting and preparing proposals to recommend new products/services. • Advanced analytical, organization, and interpersonal skills. • Excellent collaboration, verbal and written communication skills. • Internally motivated to seek out answers, generate ideas, and develop new skills. • Able to break down problems into meaningful parts and come to rational and well-thought out conclusions High level of integrity and dependability with a strong sense of urgency and results-orientation • Ability to manipulate large amounts of data • Proven knowledge of accounting principles, practices, standards, laws and regulations • Fluent English • Advanced computer skills on MS Office, accounting software and databases • Demonstrated strong project management skills. • Attention to detail and accuracy. • Interested in process improvement. • Professional proficiency in English Language. • Competencies: o Leadership- Takes initiative, takes ownership, demonstrates accountable and independent behavior, commands technical respect, exhibits technical leadership; Demonstrates company values; Manages team through Coaching, guiding, developing, monitoring and motivating team with a cooperative, positive, and supportive attitude. o Teamwork- cooperative and positive attitude with peers and superiors; Supports own team and others with his technical know-how o Communication Skills- Uses professional communication and business appropriate language, demonstrates good business and technical acumen. Exhibits good presentation skills, and advanced reporting skills; Communicates at the required level with top management. o Result Oriented- Dedicates his knowledge and skill to achieving results; Must manage the tasks within the assigned time frames; Meets deadlines with desired work quality; Holds self-accountable to results; Comply with all company policies and processes including punctuality and attendance and shift hours. o Problem Solving and Decision Making- Utilizes technical problem solving skills successfully; Makes sound decisions at the level required for his job; Provides the proper technical input to facilitate decision making Other Details: • Work From Office Model • Office Location: Delhi NCR • Office Timings: 9:30 AM to 6:30 PM • Job Type: Full Time and Permanent • Hiring Process: Takes 2-4 weeks Perks & Benefits Beyond the Salary: • Possible opportunities to travel (foreign) for work • Competitive salary • Opportunities for professional growth and development • A collaborative and supportive work environment About Us: Virtuoso Professional Services is a leading new-age outsourcing and consulting services firm, currently based in Delhi NCR. We are in the process of setting up a new BPO vertical. It is lead managed by highly qualified professionals with experiences in different geographies as well as different industries, bringing and offering a vast horizon of insights and solutions for our clients. To read more about our firm, please visit www.consultvirtuoso.com. Please apply today! Vacancies are filling fast!
Role Overview We are looking to hire a self-driven and dependable HR & Admin professional who can independently manage the end-to-end HR and administrative needs of our newly established BPO vertical. This includes talent acquisition (especially bulk hiring), payroll processing, onboarding/offboarding formalities, HR operations, vendor management, admin supervision and smooth functioning of the office. Key Responsibilities 1. Talent Acquisition & Onboarding Manage full-cycle recruitment for BPO roles including sourcing, screening, interviewing, offer rollout, and onboarding Conduct and manage walk-in drives, campus hiring, and bulk recruitment Maintain recruitment tracker and candidate database Prepare offer letters, employment contracts, and coordinate background checks Customize employee photographs and arrange access cards for new joiners Coordinate transportation cards and logistics support (if applicable) 2. HR Operations & Employee Lifecycle Management Collect employment documentation and update HRIS for all new joiners Enter and maintain accurate personal, financial, and attendance data Maintain and update personnel files in line with audit requirements Ensure timely processing of payroll, bonuses, deductions, and statutory compliance (EPF, ESIC, TDS, etc.) Prepare exit interview forms and support in conducting exit formalities Maintain a tracker of invoices, payments, and related documentation for employee services Cover reception duties in the absence of the receptionist Handle employee confirmation, transfers, promotions, and contract renewals 3. Administration & Office Management Supervise front office, housekeeping, office boys/helpers, and security staff Maintain and procure office supplies, furniture, pantry, IT assets, and admin inventory Coordinate facility management, repair & maintenance, and vendor SLAs Manage travel arrangements, accommodation, and company events/logistics Ensure adherence to cleanliness, safety, and operational discipline within the premises Maintain all company documents, licenses, agreements, and ensure renewals on time 4. Governance, Compliance & Data Confidentiality Ensure adherence to all HR and admin-related policies, procedures, and legal requirements Maintain confidentiality of internal and external data at all times Implement and support company-wide information security protocols Report any security risks or breaches promptly to management Required Qualifications & Experience Graduate in any discipline (MBA in HR preferred) 4–6 years of experience in HR generalist + administrative roles (BPO or bulk hiring exposure is essential) Hands-on experience in recruitment, onboarding, payroll, statutory compliance, and admin operations Proficiency in MS Office (especially Excel), Google Workspace, HRIS/payroll tools Fluency in English and Hindi Preferred Traits Strong multitasker with good organizational and coordination skills Excellent communication and negotiation abilities Ability to work independently and take ownership Comfortable working in a fast-paced, people-heavy environment
Virtuoso Professionals is seeking Customer Support Executives for our on-site operations in Noida. This role involves providing chat and ticket-based support for a global telecom/travel client. If you are fluent in English and Urdu (written) and passionate about solving customer issues, we want to hear from you! 🔧 Key Responsibilities: Handle customer queries via chat and ticket support systems Maintain accurate communication logs and case details Collaborate with internal teams to ensure fast resolution Deliver service in a professional and empathetic tone ✅ Preferred Qualifications: Written fluency in Urdu and English Experience in chat/ticket-based customer service Prior exposure to telecom/travel industry is a plus Diploma or Bachelor’s degree Strong typing speed and basic computer skills Excellent customer orientation and professional etiquette Comfortable working from our Noida Sector 3 office Immediate Joiners Preferred 📩 To Apply: Send your CV to 👉 info@consultvirtuoso.com Subject Line: Application – Customer Support Executive
Job Title: Customer Support Executive – Urdu & English (Chat & Ticket Support) 🏢 Company: Virtuoso Professionals 📍 Location: On-site – Noida Sector 3 (Just a 5-minute walk from Noida Sector 16 Metro Station) 🕒 Job Type: Full-Time | Immediate Joiners Preferred 💼 Job Description: Virtuoso Professionals is seeking Customer Support Executives for our on-site operations in Noida. This role involves providing chat and ticket-based support for a global telecom/travel client. If you are fluent in English and Urdu (written) and passionate about solving customer issues, we want to hear from you! 🔧 Key Responsibilities: Handle customer queries via chat and ticket support systems Maintain accurate communication logs and case details Collaborate with internal teams to ensure fast resolution Deliver service in a professional and empathetic tone ✅ Preferred Qualifications: Written fluency in Urdu and English Experience in chat/ticket-based customer service Prior exposure to telecom/travel industry is a plus Diploma or Bachelor’s degree Strong typing speed and basic computer skills Excellent customer orientation and professional etiquette Comfortable working from our Noida Sector 3 office Immediate Joiners Preferred 📩 To Apply: Send your CV to 👉 info@consultvirtuoso.com Subject Line: Application – Customer Support Executive
As a Customer Support Executive at Virtuoso Professionals in Noida, you will be responsible for providing chat and ticket-based support for a global telecom/travel client. Your main duties will include handling customer queries, maintaining accurate communication logs, collaborating with internal teams for swift issue resolution, and delivering services with professionalism and empathy. To excel in this role, you should be fluent in both English and Urdu (written), possess experience in chat/ticket-based customer service, and ideally have a background in the telecom/travel industry. A Diploma or Bachelor's degree, strong typing skills, basic computer proficiency, excellent customer orientation, and professional etiquette are also desired qualities. Immediate joiners are preferred for this position. If you are passionate about resolving customer issues and have the required qualifications, we encourage you to apply by sending your CV to info@consultvirtuoso.com with the subject line "Application Customer Support Executive". Join our team in Noida Sector 3 and make a difference in customer support today.,
About Us: Virtuoso Professional Services is a leading new-age outsourcing and consulting firm based in Delhi NCR, managed by highly qualified professionals with diverse industry experience across geographies. We are opening a new BPO vertical and seeking a skilled Senior Accountant & Company Secretary to establish and lead our accounting and compliance function. Job Overview: This is a foundational position where you will be the first hire in the department, responsible for setting up and managing all accounting, bookkeeping, compliance, and regulatory activities. You will design department processes, handle bank and head office liaison, oversee all statutory requirements (including MCA-related work), manage minutes of meetings, ensure adherence to agreements, handle tax compliance, and work closely with external Chartered Accountants. Key Responsibilities: Set up, manage, and oversee the daily operations of the accounting department, maintain balances, and meet operational standards by contributing financial information to strategic plans and reviews. Process month-end and year-end closings, accounts payable/receivable, cash receipts, general ledger, payroll, utilities, treasury, budgeting, cash forecasting, revenue and expenditure variance analysis, capital asset and trust account reconciliations, check runs, fixed asset activity, and debt activity. Identify, resolve problems, and initiate system improvements in accounting and compliance processes. Meet financial accounting objectives and ensure all reporting deadlines are achieved. Supervise accounts payable and receivable functions. Approve ledger entries by auditing transactions for accuracy and compliance. Maintain financial security by enforcing and adhering to internal controls and company policies. Monitor, analyze accounting data, generate financial reports, and prepare financial statements and bank reconciliation statements. Establish and maintain accurate and organized fiscal files and records to document transactions. Coordinate, complete, and support periodic audits, including monthly checks on treasury activities to eliminate discrepancies. Develop, implement, and enforce proper accounting methods, policies, principles, systems, procedures; initiate corrective actions as required. Handle all technical and operational tasks typically managed by both senior and junior positions. Contribute to hazard assessment and determine operational controls for department activities. Maintain confidentiality of internal and external information. Apply, fulfil, and ensure compliance with all company policies and procedures. Enforce security rules and ensure adherence by team and self. Implement and act in accordance with the organization’s information security policies. Protect assets from unauthorized access, disclosure, modification, destruction, or interference. Qualifications: Mandatory: Company Secretary (CS) certification. Required: Bachelor’s degree in accounting, finance, or related field (BCom, BBA, MBA). Professional accounting qualification (CA, CMA, etc.) or semi-qualified status preferred. 5-10 years’ relevant experience — experience in setting up department/processes is a strong plus. Experience in preparation of financial schedules, tax filings, disclosures, and building financial models. Advanced analytical, organizational, and project management skills. Excellent English communication, presentation, and reporting abilities. Proficient in MS Office and accounting software/databases. Integrity, initiative, attention to detail, and ability to handle confidential matters. Proven technical leadership, teamwork, and problem-solving skills. Other Details: Work Model: Office-based (Delhi NCR) Office Timings: 9:30 AM to 6:30 PM Job Type: Full Time & Permanent Hiring Process: 1-3 weeks Perks & Benefits Beyond Salary: Possible opportunities for work-related foreign travel Opportunities for professional growth and development Collaborative and supportive work environment Please apply today—become a key part of our new business vertical from day one! Vacancies are filling fast.
About Us Virtuoso Professional Services is a leading new age outsourcing and consulting services firm, currently based in Delhi NCR, with branches in the USA and UAE. Led and managed by highly qualified professionals with experience across diverse geographies and industries, we offer a wide spectrum of insights and solutions for our clients. For more, visit our website at www.consultvirtuoso.com. We are seeking a highly skilled technical professional with proven functional and technical expertise in OUCCS Utilities Framework and C2M (Customer-to-Meter) flow, who will be responsible for designing, developing, implementing, and supporting solutions leveraging multiple coding languages and integration technologies. Mandatory Requirements Bachelor’s degree in Engineering/Technology (B.Tech mandatory) Minimum 3 years of hands-on experience in OUCCS (Oracle Utilities Customer Care and Billing/Utilities Customer Cloud Service) framework and related projects Functional and technical expertise in utility billing processes, business workflows, and system configuration Technical expertise in: Java, Groovy, PL/SQL Web Services (SOAP/REST) XML/XSLT Shell scripting on UNIX/Linux platforms Experience with Oracle Utilities CCS Database and OIC (Oracle Integration Cloud) Strong understanding of C2M business processes and flow from both functional (business process, use case design) and technical (configuration, development, integration) perspectives Excellent problem-solving and debugging skills Proficient in English — both written and verbal Ability to work from the office during stipulated work hours Preferred Skill Set Experience in configuration, customization, and implementation of Oracle Utilities solutions Functional understanding of utility industry standards and best practices Sound understanding of integration setup between CCS and external enterprise systems Exposure to Agile/Scrum methodologies Strong communication and team collaboration skills Eagerness to learn and adapt to emerging technologies in the utilities domain Roles and Responsibilities Lead and participate in end-to-end technical and functional development within the OUCCS utilities framework, including requirement analysis, business process understanding, design, coding, testing, and deployment Design, develop, and enhance modules leveraging Java, Groovy, PL/SQL, web services, XML/XSLT, and shell scripting Evaluate business requirements and translate them into technical and functional solutions aligned with best practices in the utilities sector Integrate C2M platform components with internal/external systems using SOAP/REST web services and Oracle Integration Cloud (OIC) Perform root cause analysis and resolve application, integration, and business process issues as part of BAU and project work Collaborate with cross-functional teams, subject matter experts, and business stakeholders to deliver robust technical and business solutions Optimize and maintain legacy and new code, scripts, and database objects for performance and security Prepare and maintain comprehensive technical and functional documentation Provide technical and functional mentorship to junior developers and ensure adherence to SDLC best practices Participate in UAT support, implementation planning, and post-go-live stabilization Other Details Work from office model: Location near IFFCO Chowk Metro Station, Gurgaon Office timings: 9:30 AM to 6:30 PM Job Type: Contractual job for 12 months Transparent and merit-based hiring process (1–3 weeks) Employee Benefits Saturday and Sunday off Generous paid leaves (15 days annual + 8 public holidays) Possible opportunities for international company-paid travel Office in a prime location with excellent metro connectivity Limited vacancies available! If you are looking to build your career with a fast-growing organization providing cutting-edge solutions with a local presence and a global reach, apply today and become a part of our change-driven team. Note: Only candidates meeting the mandatory requirements and ready to work from the office should apply. Applications without relevant experience in OUCCS utilities plus functional and technical proficiency will not be considered.