Supervisor

As a Contact Center Team Supervisor, your role involves supervising, coaching, and developing multiple contact center teams to ensure top-notch customer service and maximize team potential. Your key responsibilities will include: - Achieving account KPIs and client service metrics - Organizing resourcing and load balancing during shift intervals - Allocating resources for inbound and outbound campaigns - Implementing monthly schedules and overtime schedules - Managing CSR leaves, vacations, and time off - Providing feedback to Customer Service Representatives and Team Leaders - Coordinating with the Training Department for new recruits" training plans - Participating in the interviewing and selection process - Analyzing and reporting work activities - Evaluating the performance of representatives and leaders - Ensuring compliance with company policies and security rules - Reporting security events or potential risks Qualifications required for this role: - Bachelor's degree - Minimum 5 years of operations experience in management - Experience in handling high volume contact centers - Excellent communication skills - Proficiency in Microsoft Office applications - Fluency in English - Strong leadership, decision-making, and problem-solving skills In addition to the above, as a Contact Center Team Supervisor, you will be expected to demonstrate competencies such as leadership, teamwork, communication skills, result orientation, problem-solving, and decision-making abilities. The company follows a Work From Office Model located in Delhi NCR with office timings from 9:30 AM to 6:30 PM. This is a full-time and permanent position with a hiring process taking 2-4 weeks. Perks & Benefits Beyond the Salary include possible opportunities for foreign travel, competitive salary, professional growth opportunities, and a collaborative work environment. Apply now to secure your spot in this exciting opportunity!,