Housekeeping Assistant Manager

Role Overview

The Housekeeping Assistant Manager is responsible for supporting and supervising the housekeeping team to ensure the highest standards of cleanliness, hygiene, and guest satisfaction across rooms, public areas, and back-of-house spaces. The role involves team leadership, operational oversight, inventory management, and coordination with other departments to deliver an exceptional guest experience.

Key Responsibilities

Operations & Supervision

• Oversee daily housekeeping operations including guest rooms, public areas, and laundry.
• Conduct regular inspections to ensure cleanliness, maintenance, and presentation standards are met.
• Plan and organize shift schedules, assign tasks, and ensure timely room readiness.
• Coordinate with the Front Office for smooth check-in/check-out and room allocation.
• Monitor and maintain housekeeping service standards in line with the resort’s brand expectations.

Staff Management & Training

• Supervise room attendants, public area staff, and laundry personnel.
• Conduct pre-shift briefings and communicate daily room occupancy and special requests.
• Provide on-the-job training for cleaning techniques, equipment usage, and guest service.
• Support performance evaluations and motivate the team to achieve operational goals.

Guest Service & Quality Control

• Handle guest requests, complaints, and special arrangements professionally and promptly.
• Ensure VIP and long-stay rooms receive special attention.
• Conduct quality audits and implement corrective measures where necessary.
• Ensure that guest feedback is recorded and acted upon to improve service.

Inventory & Cost Control

• Manage housekeeping inventory, including linens, amenities, chemicals, and equipment.
• Maintain par levels, monitor usage, and control wastage.
• Collaborate with procurement to ensure timely supply of materials and cost-effective purchasing.
• Keep detailed records of consumption, breakage, and lost-and-found items.

Hygiene, Safety & Compliance

• Ensure compliance with health, hygiene, and sanitation regulations (including FSSAI, if applicable).
• Enforce safety protocols in handling chemicals and housekeeping equipment.
• Report and follow up on maintenance or repair needs with the engineering department.
• Implement sustainability and eco-friendly cleaning practices where possible.

Reporting & Coordination

• Assist the Executive Housekeeper in preparing daily, weekly, and monthly operational reports.
• Track productivity, room readiness, and guest satisfaction metrics.
• Coordinate with Front Office, Maintenance, and F&B for smooth operations.
• Participate in management meetings and contribute to strategic planning for housekeeping improvements.

Qualifications & Requirements

• Bachelor’s / Diploma in Hotel Management or related field.
• 5–7 years of experience in housekeeping operations, with at least 2 years in a supervisory or assistant manager role.
• Strong knowledge of cleaning standards, chemicals, and housekeeping equipment.
• Excellent leadership, communication, and organizational skills.
• Eye for detail and passion for maintaining high cleanliness standards.
• Proficient in MS Office and housekeeping management systems.
• Flexible to work shifts, weekends, and holidays.

Compensation & Benefits

• Job type: Full-time, permanent
• Pay: Rs. 40,000 to 50,000 per month
• Meals & Accommodation provided.
• Health and insurance benefits.
• Provident Fund.
• Paid sick time.
• Paid time off.
• Incentives to be paid.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person