Hotel General Manager

Pre-Opening Phase

• Work closely with owners, consultants, and the corporate office to execute the pre-opening plan.
• Oversee construction progress, snagging, fit-outs, and ensure compliance with brand standards.
• Coordinate with technical services, procurement, IT, and contractors to ensure timely delivery.
• Develop Standard Operating Procedures (SOPs) aligned with the brand and local requirements.
• Plan and execute the hotel’s pre-opening critical path and budget.

Team Building & HR

• Recruit, train, and lead a pre-opening leadership team and staff across all departments.
• Implement brand culture, values, and training standards.
• Establish performance metrics and succession planning for key roles.

Financial & Business Strategy

• Develop and manage the pre-opening budget, including operational, marketing, and manpower costs.
• Create the business plan, including revenue forecasts, positioning strategy, and cost controls.
• Work with the sales & marketing team to launch pre-opening campaigns and PR initiatives.

Operations Readiness

• Ensure licenses, permits, and statutory compliances are in place.
• Establish vendor contracts, supply chain, and inventory management systems.
• Set up IT systems, PMS, POS, and accounting systems for smooth functioning.
• Conduct trial runs, soft opening, and operational audits before the official launch.

Post-Opening

• Drive commercial performance to achieve occupancy, ADR, RevPAR, and profitability targets.
• Build strong guest engagement, loyalty programs, and brand positioning in the market.
• Continuously monitor service standards, guest satisfaction, and operational excellence.