Hotel General Manager

As a Hotel General Manager at our well-established hotel entering an exciting phase of growth, your role is crucial in leading operational excellence and elevating guest experiences. You will report directly to the owner and have full responsibility for the hotel's performance. Here is a breakdown of your key responsibilities: - **Operational Leadership:** - Oversee all hotel departments such as front office, housekeeping, food & beverage, maintenance, and sales & marketing. - Ensure efficient and high-quality service delivery across all areas. - Implement and refine operating procedures to enhance excellence and consistency. - **Strategic Growth:** - Lead the hotel's turnaround and growth strategy in collaboration with ownership. - Analyze market trends and competitive landscape to identify new opportunities. - Develop and execute plans to enhance revenue, reputation, and customer loyalty. - **Financial Oversight:** - Prepare, manage, and monitor the hotel's operating budget and financial targets. - Track KPIs like revenue, occupancy, RevPAR, and profitability. - Identify areas for cost control while upholding quality and service standards. - **Guest Experience:** - Promote a guest-first culture to deliver memorable stays and exceptional service. - Engage with guests, address feedback, and resolve complex issues promptly. - Monitor and act on guest reviews to drive continuous improvements. - **Team Development:** - Recruit, train, motivate, and retain high-performing staff and department heads. - Cultivate a culture of accountability, teamwork, and professional growth. - Conduct regular performance reviews and offer coaching and feedback. - **Sales & Marketing:** - Supervise the hotel's sales and marketing initiatives to enhance occupancy and brand visibility. - Establish relationships with key partners, travel agencies, event planners, and the local community. - **Compliance & Safety:** - Ensure the hotel adheres to health, safety, legal, and industry standards. - Monitor security measures and emergency procedures. **Qualifications:** - Proven experience as a Hotel General Manager or in a senior leadership role within hospitality. - Bachelor's degree in Hospitality Management, Business, or a related field preferred. - Strong business acumen with a record of improving financial and operational performance. - Excellent leadership, people management, and communication skills. - Proficiency with property management systems and Microsoft Office Suite. - Entrepreneurial mindset and hands-on problem-solving approach. In addition to these responsibilities and qualifications, you will be working in a collaborative and fast-paced environment, requiring flexibility and adaptability. The work environment is characterized by a guest-focused culture, and occasional extended hours, including evenings, weekends, and holidays may be necessary based on operational needs.,