Hotel General Manager

Job Summary

The General Manager is responsible for the overall management and day-to-day operations of the hotel, ensuring high standards of guest satisfaction, operational efficiency, revenue growth, and team leadership. The role requires strong operational knowledge, people management skills, and the ability to deliver excellent hospitality experiences.

Key Roles & Responsibilities

1. Hotel Operations

• Oversee daily hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security
• Ensure smooth coordination between all departments to deliver seamless guest experiences
• Monitor service standards and ensure compliance with hotel policies and SOPs

2. Guest Experience & Service Quality

• Ensure high levels of guest satisfaction by addressing guest feedback, complaints, and special requests promptly
• Maintain and improve online reputation through effective service recovery and quality control
• Personally handle VIP guests and important client relationships

3. Financial Management

• Prepare and manage annual budgets, forecasts, and cost control measures
• Monitor revenue, expenses, and profitability across all departments
• Approve expenses, manage procurement, and ensure effective inventory control

4. Sales, Marketing & Revenue

• Drive room sales, banquet sales, and F&B revenue through effective sales strategies
• Build strong relationships with corporates, travel agents, OTAs, and event planners
• Monitor pricing, occupancy, and market trends to maximize revenue

5. Human Resources & Team Leadership

• Recruit, train, and retain skilled staff across departments
• Conduct performance evaluations, staff counseling, and disciplinary actions when required
• Foster a positive work culture focused on teamwork, accountability, and service excellence

6. Compliance & Safety

• Ensure compliance with statutory regulations, licenses, and hotel safety standards
• Oversee health, hygiene, fire safety, and security procedures
• Coordinate with government authorities, auditors, and vendors

7. Asset & Facility Management

• Maintain hotel infrastructure, rooms, equipment, and public areas in excellent condition
• Plan and execute preventive maintenance and renovation schedules
• Control utility costs and ensure efficient energy management

Required Skills & Qualifications

• Minimum 5 years of experience in hotel operations.
• Strong knowledge of hotel operations, revenue management, and guest service standards
• Excellent leadership, communication, and problem-solving skills
• Financial acumen with experience in budgeting and cost control
• Ability to handle pressure and manage multiple priorities effectively

Preferred Qualifications

• Degree or Diploma in Hotel Management or Hospitality Administration
• Experience in mid-scale to upscale hotel operations

Job Type: Full-time

Work Location: In person