Hostel Manager

Job Title: Hostel Manager

Position Summary

The Hostel Manager will be responsible for the efficient, safe, and disciplined operation of the institution’s hostel, ensuring a comfortable, secure, and student-friendly living environment. The role is residential; the selected candidate will be required to live on campus in bachelor’s accommodation provided by the institution.

Key Responsibilities

• Oversee day-to-day hostel operations, including occupancy management, room allocation, and upkeep of hostel premises.
• Ensure safety, security, and discipline within the hostel, including enforcing hostel rules and handling violations appropriately.
• Supervise housekeeping, maintenance, security, and support staff to ensure cleanliness, hygiene, and timely repair of facilities.
• Monitor visitor entry, late entries, and leave requests. Manage hostel inventory—furniture, equipment, linen, appliances, etc.
• Act as the primary point of contact for hostel residents for issues, complaints, and emergencies, ensuring timely resolution and escalation when needed.
• Conduct regular rounds and inspections of hostel rooms, common areas, and facilities to maintain standards.
• Coordinate with administrative, academic, and security departments for hostel-related matters and events.
• Maintain first-aid kits, emergency contacts, and incident reporting mechanisms.
• Handle emergencies such as medical issues, conflicts, or facility breakdowns.
• Maintain records related to hostel occupancy, maintenance requests, incidents, and disciplinary actions.
• Implement and monitor safety protocols, including fire safety, emergency procedures, and visitor management.
• Organise orientation/briefing for new residents on hostel rules, facilities, and expectations.
• Coordinate with the Mess Manager/caterers regarding menu planning, food quality, hygiene, and timings. Address student feedback related to food quality.
• Conduct periodic checks on kitchen cleanliness and safety norms.
• Support institution-led initiatives to promote positive hostel culture, including discipline, cleanliness, and mutual respect among residents.
• Prepare monthly reports on hostel occupancy, maintenance, incidents, and student activities.

Required Qualifications and Experience

• Graduate degree in any discipline (higher qualifications will be an added advantage).
• Proven experience in a similar role such as Hostel Warden/Hostel Manager/Facility Manager, preferably in an educational institution or residential facility.
• Ex-servicemen (Army/Navy/Air Force/Paramilitary) with relevant administrative/disciplinary experience will be given preference.
• Strong people-management skills with the ability to deal firmly and fairly with students and staff.
• Proficient in English
• Basic computer literacy for maintaining records and reports.

Skills and Competencies

• Strong sense of discipline, integrity, and responsibility.
• Ability to remain calm and decisive in handling conflicts and emergencies.
• Good organisational and record-keeping skills.
• A high level of empathy and approachability, while maintaining authority.
• Ability to work extended or flexible hours when required.

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