Hostel Manager

The Hostel Operations Lead position at a leading business school in Gurgaon requires an experienced individual with 4-8 years of relevant experience. The selected candidate will play a crucial role in overseeing hostel operations, managing external vendors, and addressing student and parent concerns related to accommodation. It is an opportunity to lead a dedicated team and ensure the smooth functioning of residential services in alignment with the institution's goals. As the Hostel Operations Lead, you will be responsible for strategizing and executing the overall hostel operations, including move-ins, daily services, and issue escalations. Your role involves leading a team of hostel managers, support staff, and vendor coordinators to deliver student-friendly services efficiently. Collaborating closely with the Programme Director and Parent Affairs Team, you will work towards enhancing hostel policies and maintaining transparent communication with stakeholders, especially in sensitive or emergency situations. Your key responsibilities will include overseeing third-party vendors for housekeeping, security, food services, and maintenance, reviewing and approving standard operating procedures, incident reports, and compliance protocols. You will be instrumental in fostering a positive residential culture that is inclusive, respectful, and promotes student well-being. Gathering feedback, addressing grievances effectively, and continuously improving the residential experience will be crucial aspects of your role. The ideal candidate for this position would have 4-8 years of experience in leadership roles within hospitality, luxury housing, student co-living, or client experience sectors. Strong communication, interpersonal, conflict resolution, and people management skills are essential for success in this role. Female candidates are encouraged to apply as part of the organization's commitment to building a balanced and empathetic leadership team. If you have a passion for driving operational excellence, leading teams, and enhancing the residential experience for students, this role offers a challenging and rewarding opportunity to make a significant impact in the field of education.,