Hostel Manager

Role Overview: As the Hostel Manager, you will oversee all hostel operations, including front office, housekeeping, maintenance, and food & beverage. Your primary responsibility is to ensure a seamless check-in and check-out experience for guests by implementing standard operating procedures (SOPs) to maintain service quality. Your goal will be to uphold high levels of customer satisfaction through personalized service and promptly address any guest complaints or issues that may arise. Monitoring online reviews and feedback will be crucial to identify areas for improvement and taking corrective actions when necessary. Key Responsibilities: - Schedule shifts and manage workloads to ensure smooth operations - Conduct performance evaluations to motivate employees for excellent service - Manage hostel budgets, control costs, and maximize revenue - Set room rates, monitor occupancy levels, and implement pricing strategies - Ensure compliance with health, safety, and hygiene regulations - Implement security measures to protect guests, staff, and property - Stay up to date with industry regulations and best practices Qualifications Required: - Previous experience in hospitality management - Strong leadership and communication skills - Ability to handle guest complaints effectively - Knowledge of budgeting and revenue management - Familiarity with health, safety, and hygiene standards - Understanding of security measures in a hospitality setting (Note: The additional details of the company were not provided in the Job Description.),