780 Hospitality Management Jobs - Page 21

Responsibilities: Greet guests, handle requests Maintain cleanliness, provide exceptional service Assist with operations, learn hospitality skills Collaborate with team on guest satisfaction Annual bonus

Job Profile: Manager - Corporate Sales (MICE & Events) Company: Benchmark (Experiences & Incentive/Leisure Travels) Location: Bengaluru, Karnataka Industry: MICE, Corporate Travel, Event Management, Hospitality Profile Summary: Benchmark, a leading name in Indias travel and events industry, is seeking a seasoned and ambitious Corporate Sales Manager to drive the growth of our MICE & Events division in Bengaluru. This is a high-energy, front-line sales role for a results-oriented professional with a proven track record in high-value corporate sales. The ideal candidate is a strategic hunter with 5-8 years of experience, an extensive corporate network, and exceptional presentation skills. You will be responsible for acquiring new corporate accounts by consistently conducting a minimum of 8-10 client meetings per week. If you are a self-starter who thrives on chasing targets, closing deals, and building lucrative client relationships, this is a prime opportunity to join a prestigious brand and significantly impact our growth. --- Job Description Position: Manager - Corporate Sales (MICE & Events) Company: Benchmark (Benchmark Experiences & Benchmark Incentive & Leisure Travels Pvt Ltd) Location: Bengaluru, Karnataka Job Type: Full-time About Benchmark: Benchmark offers a unique and powerful proposition to the corporate world by integrating the expertise of two leading entities: Benchmark Incentive & Leisure Travels Pvt Ltd, a veteran in bespoke corporate travel and MICE, and Benchmark Experiences, our dynamic events and brand activation arm. This synergy allows us to be a one-stop strategic partner for our clients, delivering seamless, impactful, and unforgettable programs, from global conferences to stunning brand launches. Role Overview: As the Corporate sales manager, you are the primary engine of business growth for our MICE and Events vertical. You will be a brand ambassador, responsible for identifying, pursuing, and acquiring new corporate clients. This is a hands-on, proactive role that requires you to be in the field, building relationships, and understanding the strategic needs of potential clients. Your success will be defined by your ability to build a robust sales pipeline, deliver compelling presentations to senior decision-makers, and consistently exceed aggressive sales targets. Key Responsibilities: Business Development & Pipeline Management: Identify and cultivate a strong pipeline of potential corporate clients through market research, networking, cold outreach, and leveraging industry connections. Strategically map key accounts and identify the right decision-makers (CHROs, Marketing Heads, Business Leaders). Client Meetings & Consultative Selling: Independently schedule and conduct a minimum of 8-10 high-impact sales meetings per week, both virtual and in-person. This is a critical, non-negotiable part of the role. Engage in a consultative sales approach to deeply understand client challenges, objectives, and requirements for their events and MICE programs. Pitching, Presentations & Proposals: Leverage your exceptional presentation skills to design and deliver powerful, persuasive pitches that articulate Benchmarks unique value proposition. Collaborate with the conceptualizer and operations teams to create customized, winning proposals and commercial offers that address specific client needs. Sales Conversion & Relationship Management: Lead commercial negotiations and contract discussions to close deals effectively. Achieve and exceed quarterly and annual sales targets. Ensure a smooth and professional handover of new accounts to the operations team. Maintain strong relationships with key clients to encourage repeat business and referrals. Reporting & Strategy: Maintain meticulous records of all sales activities and pipeline status in the company CRM. Provide regular sales forecasts and reports to the management team. Required Skills and Qualifications: Experience: 5-8 years of proven experience in a direct corporate sales or business development role, specifically within the MICE, Corporate Travel, Hospitality, or Event Management industry. Sales Track Record: A demonstrable history of consistently achieving and exceeding ambitious sales targets is essential. Presentation Skills: Exceptional, top-tier presentation and public speaking skills are mandatory. You must be able to command a room and articulate complex solutions with clarity and confidence. Networking Ability: A natural networker with a proven ability to build relationships with senior-level executives and key corporate stakeholders. Core Competencies: Strong consultative selling and negotiation skills. A high degree of self-motivation, discipline, and a relentless drive to succeed. Resilience and a positive attitude, with the ability to handle a fast-paced sales cycle. Personal Attributes: Professionally presented with excellent communication and interpersonal skills. Must be willing to travel extensively within Bengaluru and occasionally to other cities for client meetings. Education: A Bachelor s degree is required. An MBA in Sales & Marketing or a degree in Hospitality Management is a strong advantage. Why Join Benchmark? Represent a powerful, integrated service offering (Events + Travel) that gives you a competitive edge. Benefit from a highly attractive, performance-linked incentive plan with significant earning potential. Operate with a high degree of autonomy in a key strategic role. Join a prestigious brand with a strong reputation for quality and excellence, making it easier to open doors.

Hiring for Hotel Engine – MS & Flex (Customer Support) Exp.- Min 6 months BPO/Hotel support Virtual interview Any Grad/UG with Versant C1 – US Voice comms. Salary- 35K CTC + 8K incentives. 5.5 days Shift- Rotational shifts. Cabs for females. Perks and benefits 180 Rs* Night For Male & 1-Sided Cabs For Female

Were offering an exciting Apprenticeship Program for Hotel Managers where youll gain real-world experience managing hotel operations, guest services, and team coordination all while learning from seasoned industry professionals. Key Responsibilities: * Manage daily hotel operations including front desk, housekeeping, food & beverage, and maintenance. * Ensure the highest standards of guest service and satisfaction. * Oversee financial activities including budgeting, forecasting, and cost control. * Hire, train, and lead a high-performing team. * Implement policies and procedures to maintain compliance with health, safety, and licensing standards. * Handle guest complaints and resolve issues in a timely and professional manner. * Collaborate with marketing and sales teams to drive occupancy and revenue. What You’ll Get: Hands-on training at live hotel properties 1-year government-recognized apprenticeship program Certificate upon completion Opportunity for a long-term role based on performance Who Can Apply: Freshers or candidates with background in Hotel Management / Hospitality Willing to work in rotational shifts and on-ground operations Ready to relocate, if required Eager to learn and grow in the hospitality domain Interested candidates can apply by sharing the following details: Updated CV/Resume Current CTC Notice Period Current Location Please share your details at [6203789764] or reply to this message.

Position Responsibilities: Responsible for handling front office reception and administrative duties. Greeting and Welcoming: Warmly welcome all visitors, clients, and staff as they arrive, providing a friendly and professional first impression. Customer Service: Provide excellent customer service by addressing inquiries, answering phone calls, and directing them to the appropriate person or department. Administrative Support: Assist with general administrative tasks such as managing incoming and outgoing correspondence, scheduling appointments, and maintaining office supplies. Appointment Management: Schedule and coordinate appointments, meetings, and conference room reservations, ensuring efficient use of time and resources. Documentation and Record Keeping: Maintain accurate records and documentation, including visitor logs, staff attendance, and office inventory. Mail and Package Handling: Receive, sort, and distribute incoming mail and packages to the appropriate recipients promptly. Security and Access Control: Monitor and control access to the premises, ensuring the safety and security of employees, visitors, and company assets. Communication Coordination: Facilitate effective communication within the office by relaying messages and managing internal communication channels. Problem Resolution: Handle basic inquiries and complaints, providing appropriate solutions or escalating them to the relevant department or personnel. Multitasking: Prioritize and manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail. Professional Image: Maintain a neat and professional appearance, adhering to the company's dress code and grooming standards. Team Collaboration: Collaborate with other departments and team members to ensure smooth operations and a cohesive work environment.

At BetterWay, you ensure top-notch patient experience by guiding, listening, and resolving with empathy. You uphold OPD standards, flag gaps, support teams, embody our brand, and handle escalations smoothly to deliver care that truly heals. Health insurance Provident fund Leave encashment

Handle nightshift sales calls and guest queries; manage OTA availability via channel manager; coordinate with night staff for smooth checkins; draft accurate, professional email proposals Pls Call - Anushka 9310066412 stemford.recruiter6@gmail.com

Sr. Hotel Manager (Hyderabad location Hotel Experience managers are preferred) A Senior Hotel Manager at a startup needs to be a versatile leader, overseeing all aspects of the hotel's operations, from front desk and housekeeping to marketing and financial management. This role requires a hands-on approach, including staff training, guest satisfaction, and strategic planning to ensure the hotel's success and growth within a competitive market. Core Responsibilities: Operational Management: Oversee daily operations, ensuring smooth functioning of all departments (front desk, housekeeping, maintenance, etc.). Staff Management: Recruit, train, and supervise staff, fostering a positive and productive work environment. Guest Experience: Ensure high levels of guest satisfaction by addressing complaints, monitoring feedback, and implementing improvements. Financial Management: Develop and manage budgets, monitor expenses, and contribute to revenue generation strategies. Marketing and Sales: Implement marketing strategies to attract guests, manage online presence, and drive sales. Strategic Planning: Contribute to the development and implementation of the hotel's strategic goals and business plans. Compliance: Ensure compliance with all relevant regulations, including health and safety, licensing, and legal requirements. Maintenance and Upkeep: Oversee maintenance, repairs, and renovations to maintain the hotel's physical condition. Specific Tasks: Front Desk: Manage reservations, check-ins, check-outs, and guest inquiries. Housekeeping: Ensure cleanliness and hygiene standards are maintained throughout the hotel. Food and Beverage: Oversee restaurant, bar, and catering operations (if applicable). Inventory Management: Manage supplies and inventory to meet operational needs and financial goals. Customer Relationship Management: Build and maintain strong relationships with guests and address any issues or concerns promptly. Vendor Management: Manage relationships with suppliers, contractors, and other external vendors. Performance Monitoring: Track key performance indicators (KPIs) and implement strategies to improve performance. Reporting: Prepare regular reports for ownership or management on hotel performance, occupancy, revenue, and expenses. Key Skills: Leadership: Ability to motivate, mentor, and guide staff. Communication: Excellent verbal and written communication skills. Problem-Solving: Ability to identify and resolve operational issues effectively. Financial Acumen: Understanding of budgeting, forecasting, and financial analysis. Customer Service: Strong focus on providing exceptional guest experiences. Adaptability: Ability to thrive in a fast-paced, dynamic startup environment. Strategic Thinking: Ability to contribute to the development and execution of strategic plans. Sales and Marketing: Knowledge of sales and marketing techniques to drive revenue. Hotel Operations: Understanding of all aspects of hotel operations, from front desk to housekeeping to food and beverage. Compliance: Knowledge of relevant laws and regulations. For a Startup Context: Senior Hotel Manager may also be involved in: Brand Development: Contributing to the development of the hotel's brand identity and marketing materials. Process Improvement: Identifying opportunities to streamline operations and improve efficiency. Cost Optimization: Finding ways to reduce costs and improve profitability. Community Engagement: Building relationships with the local community to support the hotel. Adaptability to Change: Being flexible and willing to adapt to the evolving needs of a startup.

Roles and Responsibilities Manage daily hotel operations, ensuring seamless guest experience and high-quality service standards. Oversee front office, Banquets, housekeeping, food & beverage, and restaurant management teams to deliver exceptional hospitality services. Develop and implement strategies to increase revenue growth, improve operational efficiency, and enhance customer satisfaction. Desired Candidate Profile 8-13 years of experience in hotel operations or a related field (hotel management). Bachelor's degree in Hospitality and Hotel Management (B.Sc), MS/M.Sc(Science), or equivalent qualification. Strong understanding of hospitality principles, including guest handling, front office management, F&B operations.

Duration: 1 Year | Industry: Hospitality Locations- Kolkata, Patna, Prayagraj, Varanasi, Guwahati , Ahmedabad Are you a passionate hotel management or hospitality graduate looking to kickstart your career in the hotel industry? Were offering an exciting Apprenticeship Program for Hotel Managers where youll gain real-world experience managing hotel operations, guest services, and team coordination all while learning from seasoned industry professionals. What You’ll Get: Hands-on training at live hotel properties 1-year government-recognized apprenticeship program Certificate upon completion Opportunity for a long-term role based on performance Who Can Apply: Freshers or candidates with background in Hotel Management / Hospitality Willing to work in rotational shifts and on-ground operations Ready to relocate, if required Eager to learn and grow in the hospitality domain

Job Description. About Us:. Della Adventure & Resorts is India’s largest extreme adventure park and a luxurious destination resort located in Lonavala. Our brand stands for excellence, unforgettable experiences, and bespoke luxury. We are expanding our reach and looking for an experienced and well-connected Sales Manager based in Kolkata to drive luxury group and individual bookings, corporate events, and destination weddings.. Role Overview. We are seeking a dynamic and passionate Sales Manager with a proven track record in the hospitality industry, especially with luxury hotels or resorts. This is a remote role, but candidates must reside in Kolkata and have deep connections in the region's luxury travel and corporate sectors.. Key Responsibilities. Drive sales for Della Adventure & Resorts by targeting HNIs, corporates, event planners, wedding planners, and travel agents in Kolkata.. Develop and execute strategic B2B and B2C sales plans to achieve revenue targets.. Build and maintain strong relationships with decision-makers in corporate houses, luxury travel agencies, and event management companies.. Represent Della at trade shows, roadshows, and client meetings across the Kolkata region.. Prepare and present customized proposals for corporate offsites, weddings, and private bookings.. Collaborate with the marketing and operations team to ensure seamless client servicing and execution of events.. Submit regular sales reports and updates to the senior leadership team.. Requirements. Job Expectations:. Minimum 5 years of experience in luxury hotel or resort sales (preferably in Kolkata).. Strong network with corporate clients, travel agents, and wedding/event planners in the region.. Excellent communication, negotiation, and interpersonal skills.. Self-motivated and target-oriented with the ability to work independently.. Comfortable with remote work setup; should have a dedicated home office space.. Willingness to travel occasionally to the resort (Lonavala) for familiarization and site visits.. Preferred Background. Experience with premium brands.. Background in handling high-end clients, destination events, or luxury experiences.. Minimum Qualification. Bachelor's degree in Hospitality Management, or related field. MBA preferred. Minimum Job Experience. Minimum 5 years of experience in luxury hotel or resort sales (preferably in Kolkata). Reporting To. Group Director. Travel. Yes, If required Apply Now. Show more Show less

Job Role : Seeking a seasoned MICE (Meetings, Incentives, Conferences & Events) Manager with a proven track record of success in the Indian events industry. In this dynamic role, you will leverage your 15+ years of experience to spearhead the planning and execution of exceptional events across all segments - meetings, incentive tours, conferences, and events. Location : Gurgaon Reporting To : Department Head Education Qualification : Professional Degree / master s degree in hospitality management (Tourism/Events/Hotel/Aviation etc.) Years of Experience : 15 to 18 years Job Responsibilities : Lead the entire MICE project lifecycle, from initial user department consultation and proposal development to flawless execution and post-event evaluation. Develop and maintain strong relationships with key stakeholders, including hotels, venues, banquet facilities, celebrities, artists, performers, DJs, Emcees, vendors, caterers, and suppliers across India. Possess a deep understanding of venue capabilities, catering options, logistical considerations, and audio-visual technology to recommend the best solutions for each event. Prepare detailed budgets, manage financial resources effectively, and negotiate competitive rates with vendors to ensure cost optimization. Oversee all logistical aspects, including transportation, accommodation, registration, activity planning, and on-site management to ensure seamless event flow. Cultivate strong internal user team relationships, actively listen to their needs, and provide creative solutions to exceed expectations. Develop and present compelling proposals that showcase your expertise and secure new business opportunities. Manage a team of MICE professionals, providing guidance, mentorship, and fostering a collaborative work environment. Stay updated on industry trends, best practices, and emerging technologies within the MICE sector. Job Competencies : Strong negotiation and vendor management skills. Having worked in a large corporate managing their internal & external travel and events would be an added advantage. extensive experience in contracting for Hotels, venues, event supplier and DMCs MICE destinations and product s knowledge is required. Knowledge of various foreign county s Visa & custom rules are expected. Having worked with Japanese Expats and corporates will be an added advantage. Proven track record of planning and executing high-profile meetings, incentive tours, conferences, and exhibitions. Extensive knowledge of the Indian & Global event landscape, seasonality, including hotels, venues, and service providers. Excellent communication, interpersonal, and presentation skills. Budget management expertise and a keen eye for detail. Proficient in MS Office Suite and event management software. Benefits : Competitive salary and benefits package. Opportunity to work on a diverse range of exciting events. Dynamic work environment with a growth-oriented team.

Job Accountabilities This role is Responsible for respective building and all the soft/admn services: Ensure all employee services like HK, Pantry, Food Court, Shifting, Pest control, tea vending, furniture, painting, civil, carpentry, electrical, mechanical and other utilities are carried out as per SLA & OLA in respective buildings/phases by continuously liasioning with respective disciplinary head. Meeting employees based on the needs improvement feedback received through survey and ensure corrections and communicate feedback to employees to close the loop Ensure daily rounds are taken in respective buildings/phases to monitor upkeep of buildings/phases. Ensure smooth functioning and services of Business Centre's in respective building/phases. Ensure all fire fighting equipments are healthy and extinguishers are tested and refilled in time in respective building/phases. Ensure all pantries/conference rooms/meeting rooms/business centres should be in excellent condition in respective building/phases. Support employee engagement activities & events Ensure all unsafe conditions are corrected. Liaise with module coordinators/fire wardens. Maintain PR with important stake holders to improve service standards Ensure timely ground support during emergency situation # on site or off the site. Ensure smooth conduct of all the VVIP visits Liaise for support for completion of shifting like material, loaders, vehicle etc. Ensure updation of seating plan in the system Skill & Competencies Skills (Behavioural & Technical) Effective Execution Team Player Customer Orientation Result Orientation Risk management Situational Awareness Inventory management Process Orientation Education Required Graduate with strong communication and inter-personal skills and must have sufficient knowledge of computer operations. Hotel Management/BBM background preferred Post graduate in management will be desirable Experience Required Minimum 3 years relevant experience in a large Corporate Services department / hotel / IT / Factory.

* Coordinate housekeeping, cafeteria & soft services. * Oversee facility operations & maintenance. * Ensure hospitality standards at all times. * Manage facilities, including maintenance & repairs. * Oversee closing and opening of the office

Key Responsibilities Daily Operations Management: Oversee the seamless functioning of the residence, ensuring all aspects from housekeeping to maintenance are executed to the highest standards. Staff Supervision & Training: Lead and manage a team of domestic staff, including housekeepers, chefs, gardeners, and security personnel. Provide training, set schedules, and conduct performance evaluations. Event Coordination: Plan and execute in-house events, gatherings, and meetings, ensuring all arrangements meet the family's expectations. Vendor & Contractor Liaison: Manage relationships with external vendors and contractors, ensuring quality service and adherence to budgets. Inventory & Budget Management: Maintain inventory of household supplies and manage budgets for household expenses. Guest Relations: Ensure a high standard of hospitality for guests, addressing their needs promptly and professionally. Confidentiality & Discretion: Handle all matters with the utmost confidentiality and discretion, maintaining the privacy of the family at all times. Desired Qualifications & Skills Experience: Minimum of 3-5 years in a similar role, preferably in a high-net-worth or VVIP household. Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Skills: Exceptional organizational and multitasking abilities. Strong leadership and interpersonal skills. Proficiency in MS Office and household management software. Fluency in English; knowledge of Tamil or Hindi is advantageous. Valid driver's license and familiarity with local routes. Personal Attributes: Discreet, trustworthy, and professional demeanor. Proactive and solution-oriented approach. Ability to work flexible hours, including weekends and holidays. Application Process Interested candidates are invited to submit their updated CV at j ohnsingh.k@charlesgroup.in along with a cover letter detailing their relevant experience and why they are suited for this role.

Hiring for Leading 5 Star International Hotel In Australia If you are interested for this profile Call on +91-9240234024 Hot lines number Salary:- Upto 1.50 Lac per month REQUIREMENTS: 1. Qualification Minimum 12th pass 2. Age 20-35 Years 3. Must Have Good communication skills 4. Must have passport Key Responsibilities:- Welcoming guests to the restaurant or dining area. Listening to customers food and drink orders and ensuring accuracy. Delivering food and drink orders to the correct tables in a timely and professional manner. Engaging with guests to ensure they are satisfied with their meals. Coordinating with the kitchen, bartenders, and other team members to ensure smooth service. If you are interested for this profile Call on +91-9240234024 Hot lines number Or Directly walk in On Below Mentioned Address CITA IMMIGRATION Head Office:-Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059 Branch Office:- Building no 36 Second floor Above Domino's Pizza, Near Ahuja Sweets, HUDA Sector 11-12, Panipat ( Haryana)- 132103 Website :www.cita.co.in

Hiring for 5 Star International Hotel In London ( UK) If you are interested for this profile Call on +91-9240234024 Hot lines number Salary:- Upto 1.50Lac per month REQUIREMENTS: 1. Qualification Minimum 12th pass 2. Age 20-35 Years 3. Must Have Good communication skills 4. Must have passport Key Responsibilities:- Welcoming guests to the restaurant or dining area. Listening to customers food and drink orders and ensuring accuracy. Delivering food and drink orders to the correct tables in a timely and professional manner. Engaging with guests to ensure they are satisfied with their meals. Coordinating with the kitchen, bartenders, and other team members to ensure smooth service. If you are interested for this profile Call on +91-9240234024 Hot lines number Or Directly walk in On Below Mentioned Address CITA IMMIGRATION Head Office:-Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059 Branch Office:- Building no 36 Second floor Above Domino's Pizza, Near Ahuja Sweets, HUDA Sector 11-12, Panipat ( Haryana)- 132103 Website :www.cita.co.in

Roles & Responsibilities Contractor (Soft Services) Oversee housekeeping operations , ensuring cleanliness and maintenance of both interior and exterior office areas. Manage inventory and procurement of housekeeping supplies, cleaning materials, and linen. Implement and improve housekeeping systems and procedures to maintain operational standards. Coordinate with the procurement team in selecting and managing vendors for housekeeping, horticulture, pest control, and related services. Supervise and manage sports equipment and maintain recreation zones, including the gym, playroom, resting areas, and medical rooms. Ensure timely pest control activities through scheduled treatments, audits, and proactive measures. Handle horticulture management , including indoor plants, flower arrangements, and landscape upkeep. Support internal events and CSR/green initiatives through logistical planning and coordination. Conduct vendor management , including service quality monitoring, contract renewals, billing, payments, and regular review meetings. Lead people management activities, including EHS compliance, staff training, performance monitoring, rewards, and timely remuneration. Ensure compliance with statutory and regulatory guidelines in all facility-related operations. Handle Annual Maintenance Contracts (AMCs) — renewals and new agreements within specified timelines. Prepare and manage budgets and headcount projections , analyzing expenditure and monitoring utilization. Track vendor lifecycle and performance, driving continuous improvement and automation initiatives to scale for future needs. Develop and review operational reports, dashboards, and analytics to identify trends and support informed decision-making. Ensure effective assignment of responsibilities within the team and support their professional development through mentorship and training.

Title Lobby Ambassador Business Unit Integrated Facilities Management Reporting to India Account Manager Overall Role The Workplace Ambassador - Reception plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest. As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. Duties & responsibilities What this job involves Site Operations Create a comfortable, welcoming and hospitable experience for employees and their guest. Boost agility in the workplace by managing up-to-date visitor information. Handle internal & external calls and correspondence. Anticipate client needs through observation to create memorable experiences. Maintaing the lobby ambience and standards Manage stationery requisition and related inventory management. Adhoc responsibilities assigned by Account Manager. Support soft services team as and when required in site operations Collaborate with Security team seated in the front desk Customer Services Foster a sense of hospitality and create happiness at work for our team, our client and their guest. Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service. Visitor Management Provide personable and efficient visitor registration services. Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS). Enhance safety and security of our clients facility by management of visitor movement. Execute emergency response plan to ensure safety of client and guest when necessary. Conference Meeting Room Booking Assist & educate client to achieve a smooth and efficient process for meeting room bookings. Enhance user comfort by efficient turnaround of meeting rooms. Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace. Experience Support Calling upon the resources of the Account Manager, assist our client with their workplace experience initiatives and events, Assist with the design, remote organisation and Coordination of client events Mail Delivery Services Organise receipt and deliveries of all mails and courier services. Manage mail distribution records and mail logs. Candidate Specification Experience 2-years experience in Hospitality and/or Tourism sector or related professional area Prior experience to manage the F&B, social events or wellness program is an advantage Diploma from an accredited institute Task Skills Proficiency with Microsoft Word, Excel and PowerPoint. Good command of verbal and written English Personal Skills Ability to meet tight schedules and deliver high quality of work High level of communication and interpersonal skills Great hospitality in the workplace makes a big impact on the visitor experience, and we will build upon the skills you already possess to help you make the greatest impression at that first greeting point, the reception

About the job: A Manager is responsible for managing day to day operations activity across all the outlets. Will also be responsible to create a strategic plan to improve efficiency and increase departmental profits while managing the companys overall operations. Hiring staff, operating budgets, and launching price promotions that could attract more customers. Overall responsibilities include formulating business strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. Roles & Responsibilities: Requisition: Requisition data to be checked on a daily basis Wastage data to be checked on a daily basis Any misalignments on requisition to be highlighted to the necessary escalation channel and resolved immediately Weekly consumption report to be shared with senior management Maintenance and upkeep: Daily walk through of space Checking in on escalations made on maintenance work Ensure all maintenance work is completed within given time frame Escalate via adequate channel if maintenance isn't completed Staffing: Preparing weekly roster for all staff present at outlet Conduct training for all FOH staff on 4 major buckets including coffee, bakehouse, cacao and general service etiquette Facilitate training of all coffee / bakehouse vertical specific outlet staff along with relevant vertical POCs Track retention of staff training on a weekly basis Lead monthly review meetings with vertical specific POCs, HR and Senior Outlet Management to suggest any realignment or reallocation of staff where necessary Be responsible for management and welfare of all staff present at the outlet Reporting: Prepare and maintain daily finance MIS including sales data, wastage, receivables, cash deposits Prepare and maintain daily operational MIS including maintenance, incident reports, staffing challenges, operational challenges Prepare month end inventory valuation report Prepare monthly P&L of store along with Finance Dept Sales: Set monthly targets with senior management for store revenues, and be responsible to achieve the same Allocate individual sales targets for staff members, manage internal incentive programs for the same Report to finance on any sales data required Be responsible for all revenue settlements across channels including cash / card / UPI Marketing: Review the impact of marketing activities by analyzing sales reports, support marketing function with data and feedback on success metrics Ensure marketing initiatives are completed to a high quality standard in the outlet Required Skills: Proven 3+ years of experience in heading Operations of minimum 2 restaurant or Cafe units. Experience in planning and budgeting Knowledge of business process and functions Strong analytical ability Backend Operations System Knowledge Understanding of Financial,P&L Statement Self Starter Excellent communication skills (English & Hindi) Outstanding organizational and leadership skills Problem-solving aptitude

Experience: 7 to 8 Years of relevant industry experience, Skills: Training/SOP/Monitoring/Customer Service/Hospitality Operation Department: Facilities & Utilities Eligibility: Any relevant Experience/Hospitality/Customer Support Requirement : 01 Responsibilities: Oversee daily operations of the hospitality department (front office, food & beverage, guest services, housekeeping, etc ) Ensure high-quality customer service and satisfaction at all guest touchpoints Recruit, train, and manage hospitality staff; create schedules and delegate tasks effectively Monitor and evaluate team performance and provide feedback and coaching Handle guest complaints and resolve issues in a professional, timely manner Implement and maintain standard operating procedures (SOPs) and service protocols Manage budgets, cost controls, and financial performance of hospitality operations Coordinate with other departments (e-g , kitchen, housekeeping, events) for seamless service delivery Stay updated on industry trends and competitor offerings to continuously improve service standards Apply Now

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Daily review of feedback ( DSAT ) & connecting with the employee for its closure until satisfaction Collecting Anecdote feedback from the employees using services of transport to have real time feedback on ground Weekly analysis of POY ( Qualtrics ) to see the trend and work upon required training & modification Coordinating End to End movement of VIP coming to the building including the follow-up on the transporation status Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 1 year in the facility management industry/hospitality industry/transport industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Designation: Cluster Partner Core Areas: Cluster Partner (Cluster Manager/Area Manager) is responsible for the overall business operations of the area according to Zepto Cafe operational standards and run profitable business as a SBU model. A majority of time is spent leading/guiding and coaching the team to meet customer expectations, achieving both bottom and topline objectives by the guiding principles of Zepto Cafe Vision and Mission. Cluster Manager is accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context. Qualification & Experience: 3 Years Hotel Management Degree/Diploma, Graduate with 8-10 years of experience in Hotel and Retail /QSR Industry. Our Story Zepto is a fast-growing start-up that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! Were scaling up throughout Mumbai quickly and, in the next 6 months, we’ll be launching in Bangalore, Delhi, Pune and Hyderabad. We’re currently in deep stealth-mode, so you won’t find any press about us :) We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We’ve also built out one of the best start-up teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, IIT, OCLD and IHM. Your Role Leads Operational Excellence and the Customer Experience Role models expected behavior and coaches team on hospitality standards Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner Empowers the team to satisfy Customer needs and resolve concerns Removes barriers to delivering Hospitality behaviors during shift Builds Team Talent Treats all team members fairly and with respect Supports the training of new team members Recognizes team members for team contributions Holds team members accountable for their behavior and performance Provides coaching to team members to improve performance Provides communication to team about goals and performance Drives Sales Growth Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements Executes new product rollouts Responsible for system growth as well new store sales Flexibility and Adaptability Acts quickly to solve problems in area of responsibility Provides feedback and suggestions to improve performance Is flexible with work schedule as business needs Understands and complies with all procedures and policies Provide action plans to address issues and opportunities and effective execution of the same Seeks to understand goals and results and how they personally contribute to them Plans and Communicates Discusses issues with other support functions of the circle and prepares the action plan Discusses the business plan and brings out the alignment Involves entire team by communicating goals, results, and action plans Expands the footprint Identify the new locations for the business expansion in line with the business strategy Responsible for new restaurant operating days and prepare the propose the capex calculation Understand and observe the completion closely and update stakeholders and plan to tackle the competition Responsible and drive Bottom Line Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive What We’re Looking For People with endless curiosity and hunger to learn Owners who will think of Zepto Caf as their own venture Operators obsessed with customer experience Why Join Us? The opportunity to join India’s next Unicorn is rare. So, we’re giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows. Role & responsibilities Preferred candidate profile

Designation: Cluster Partner Core Areas: Cluster Partner (Cluster Manager/Area Manager) is responsible for the overall business operations of the area according to Zepto Cafe operational standards and run profitable business as a SBU model. A majority of time is spent leading/guiding and coaching the team to meet customer expectations, achieving both bottom and topline objectives by the guiding principles of Zepto Cafe Vision and Mission. Cluster Manager is accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context. Qualification & Experience: 3 Years Hotel Management Degree/Diploma, Graduate with 8-10 years of experience in Hotel and Retail /QSR Industry. Our Story Zepto is a fast-growing start-up that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! Were scaling up throughout Mumbai quickly and, in the next 6 months, we’ll be launching in Bangalore, Delhi, Pune and Hyderabad. We’re currently in deep stealth-mode, so you won’t find any press about us :) We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We’ve also built out one of the best start-up teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, IIT, OCLD and IHM. Your Role Leads Operational Excellence and the Customer Experience Role models expected behavior and coaches team on hospitality standards Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner Empowers the team to satisfy Customer needs and resolve concerns Removes barriers to delivering Hospitality behaviors during shift Builds Team Talent Treats all team members fairly and with respect Supports the training of new team members Recognizes team members for team contributions Holds team members accountable for their behavior and performance Provides coaching to team members to improve performance Provides communication to team about goals and performance Drives Sales Growth Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements Executes new product rollouts Responsible for system growth as well new store sales Flexibility and Adaptability Acts quickly to solve problems in area of responsibility Provides feedback and suggestions to improve performance Is flexible with work schedule as business needs Understands and complies with all procedures and policies Provide action plans to address issues and opportunities and effective execution of the same Seeks to understand goals and results and how they personally contribute to them Plans and Communicates Discusses issues with other support functions of the circle and prepares the action plan Discusses the business plan and brings out the alignment Involves entire team by communicating goals, results, and action plans Expands the footprint Identify the new locations for the business expansion in line with the business strategy Responsible for new restaurant operating days and prepare the propose the capex calculation Understand and observe the completion closely and update stakeholders and plan to tackle the competition Responsible and drive Bottom Line Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive What We’re Looking For People with endless curiosity and hunger to learn Owners who will think of Zepto Caf as their own venture Operators obsessed with customer experience Why Join Us? The opportunity to join India’s next Unicorn is rare. So, we’re giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows. Role & responsibilities Preferred candidate profile

Designation: Cluster Partner Core Areas: Cluster Partner (Cluster Manager/Area Manager) is responsible for the overall business operations of the area according to Zepto Cafe operational standards and run profitable business as a SBU model. A majority of time is spent leading/guiding and coaching the team to meet customer expectations, achieving both bottom and topline objectives by the guiding principles of Zepto Cafe Vision and Mission. Cluster Manager is accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context. Qualification & Experience: 3 Years Hotel Management Degree/Diploma, Graduate with 8-10 years of experience in Hotel and Retail /QSR Industry. Our Story Zepto is a fast-growing start-up that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! Were scaling up throughout Mumbai quickly and, in the next 6 months, we’ll be launching in Bangalore, Delhi, Pune and Hyderabad. We’re currently in deep stealth-mode, so you won’t find any press about us :) We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We’ve also built out one of the best start-up teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, IIT, OCLD and IHM. Your Role Leads Operational Excellence and the Customer Experience Role models expected behavior and coaches team on hospitality standards Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner Empowers the team to satisfy Customer needs and resolve concerns Removes barriers to delivering Hospitality behaviors during shift Builds Team Talent Treats all team members fairly and with respect Supports the training of new team members Recognizes team members for team contributions Holds team members accountable for their behavior and performance Provides coaching to team members to improve performance Provides communication to team about goals and performance Drives Sales Growth Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements Executes new product rollouts Responsible for system growth as well new store sales Flexibility and Adaptability Acts quickly to solve problems in area of responsibility Provides feedback and suggestions to improve performance Is flexible with work schedule as business needs Understands and complies with all procedures and policies Provide action plans to address issues and opportunities and effective execution of the same Seeks to understand goals and results and how they personally contribute to them Plans and Communicates Discusses issues with other support functions of the circle and prepares the action plan Discusses the business plan and brings out the alignment Involves entire team by communicating goals, results, and action plans Expands the footprint Identify the new locations for the business expansion in line with the business strategy Responsible for new restaurant operating days and prepare the propose the capex calculation Understand and observe the completion closely and update stakeholders and plan to tackle the competition Responsible and drive Bottom Line Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive What We’re Looking For People with endless curiosity and hunger to learn Owners who will think of Zepto Caf as their own venture Operators obsessed with customer experience Why Join Us? The opportunity to join India’s next Unicorn is rare. So, we’re giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows. Role & responsibilities Preferred candidate profile