1838 Home Loans Jobs - Page 20

Job Description for Sales Officer HDFC : Designation: Sales Officer Experience: 0 to 6 Years Salary: Up to 2.75 LPA + Incentives Location: As per business requirement Roles & Responsibilities: Area Mapping: Regularly map and update assigned areas/lane/geography to identify potential sources and report updates during team huddles. Source Management: Build and manage relationships with all assigned and self-identified sources within the territory Reporting & Documentation: Maintain daily activity logs and sales reports in prescribed formats. Channel Partner Onboarding: Identify gaps and initiate recruitment of channel partners as needed. Daily Huddles: Participate in team meetings and contribute to planning and updates. Customer Relationship Management: Enhance customer satisfaction by developing long-term relationships. Application Processing: Ensure timely and complete submission of application forms and documentation. Candidate Profile: Graduate from any stream (mandatory) Minimum 6 months of sales experience preferred BFSI background will be an added advantage Willingness to travel Good communication and interpersonal skills

Urgently Hiring For a Housing Finance Company Designation-Relationship Officer Budget- Up to 3.40LPA Location-Mumbai(Pune , Virar, Kalyan , Thane , Belapur , Panvel, Badlapur) Age- max 30 Experience- 6 months-1 year Home Loan & LAP Business

Designation: Deputy Manager Role: Team Leader Mortgage (Home Loans) Reports To: Area Manager Location: Gomti Nagar / Mahanagar – Lucknow Industry: Banking / Financial Services / Mortgage Lending Employment Type: Full-Time Experience: 3–6 Years Job Summary We are hiring a dynamic and driven Deputy Manager – Mortgage (Home Loans) to lead and manage a high-performing sales team in Gomti Nagar and Mahanagar, Lucknow . The role includes team management, source engagement, joint field visits, process monitoring, and target achievement across assigned geographies. Key Responsibilities Area & Geography Mapping Allocate and manage territories among team members Conduct periodic reviews and audits of mapped areas Drive performance and lead generation through proper area ownership Source Relationship Management Build and manage strong relationships with DSAs and other sales channels Ensure high productivity and engagement of all active sources Joint Field Calls Conduct daily joint sales and source visits with team members Coach and guide team on sales closures and client conversions Channel Partner Recruitment Identify and onboard new channel partners in the target market Ensure proper induction and business activation Daily Team Huddles Conduct structured team huddles to track performance and resolve challenges Share daily targets, product updates, and motivate the team Team Review & Process Monitoring Review team performance through sales process audits, LMS entries, and daily logs Ensure 100% compliance and reporting discipline Credit Team Coordination Follow up with credit teams for loan application status Ensure timely updates to team members and smooth file processing Candidate Requirements Graduate (mandatory), MBA preferred 3–6 years of experience in home loan or mortgage sales , with 1–2 years as a team leader Strong knowledge of retail lending, DSAs, field sales, and loan processing Excellent team management, leadership, and communication skills Willingness to travel within Gomti Nagar and Mahanagar

Responsible for hygiene and cleaning related jobs at the site Key Result Areas: Maintain the Production areas and Dish wash/Pot wash areas at high hygienic standards possible with in the available resources and as per agreed contractual obligations Extend full co-operation to senior staff in maintaining a clean working environment and operational harmony. Follow and report to duties as per duty roaster of departmental and work as per the shift. Taking care of the sanitation of the entire hospital service and production areas including garbage dump Wash and clean the area as per the standards laid down. In addition to the above mentioned duties and job functions, any other assignment given occasionally or on a daily basis by the immediate supervisor or the management. Key Competencies: Preferably SSC Excellent grooming & personal presentation Good communicator, friendly and receptive to clients needs Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team Flexible approach to the tasks that need to be completed Ability to be on your feet for extended periods of time Willingness to work in various capacities as requested or directed by the supervisor

Responsible for hygiene and cleaning related jobs at the site Key Result Areas: Maintain the Production areas and Dish wash/Pot wash areas at high hygienic standards possible with in the available resources and as per agreed contractual obligations Extend full co-operation to senior staff in maintaining a clean working environment and operational harmony. Follow and report to duties as per duty roaster of departmental and work as per the shift. Taking care of the sanitation of the entire hospital service and production areas including garbage dump Wash and clean the area as per the standards laid down. In addition to the above mentioned duties and job functions, any other assignment given occasionally or on a daily basis by the immediate supervisor or the management. Key Competencies: Preferably SSC Excellent grooming & personal presentation Good communicator, friendly and receptive to clients needs Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team Flexible approach to the tasks that need to be completed Ability to be on your feet for extended periods of time Willingness to work in various capacities as requested or directed by the supervisor

Responsible for hygiene and cleaning related jobs at the site Key Result Areas: Maintain the Production areas and Dish wash/Pot wash areas at high hygienic standards possible with in the available resources and as per agreed contractual obligations Extend full co-operation to senior staff in maintaining a clean working environment and operational harmony. Follow and report to duties as per duty roaster of departmental and work as per the shift. Taking care of the sanitation of the entire hospital service and production areas including garbage dump Wash and clean the area as per the standards laid down. In addition to the above mentioned duties and job functions, any other assignment given occasionally or on a daily basis by the immediate supervisor or the management. Key Competencies: Preferably SSC Excellent grooming & personal presentation Good communicator, friendly and receptive to clients needs Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team Flexible approach to the tasks that need to be completed Ability to be on your feet for extended periods of time Willingness to work in various capacities as requested or directed by the supervisor

Responsible for hygiene and cleaning related jobs at the site Key Result Areas: Maintain the Production areas and Dish wash/Pot wash areas at high hygienic standards possible with in the available resources and as per agreed contractual obligations Extend full co-operation to senior staff in maintaining a clean working environment and operational harmony. Follow and report to duties as per duty roaster of departmental and work as per the shift. Taking care of the sanitation of the entire hospital service and production areas including garbage dump Wash and clean the area as per the standards laid down. In addition to the above mentioned duties and job functions, any other assignment given occasionally or on a daily basis by the immediate supervisor or the management. Key Competencies: Preferably SSC Excellent grooming & personal presentation Good communicator, friendly and receptive to clients needs Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team Flexible approach to the tasks that need to be completed Ability to be on your feet for extended periods of time Willingness to work in various capacities as requested or directed by the supervisor

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Role & responsibilities Achieve monthly and quarterly sales targets for home loans and other mortgage products. Generate leads through multiple channels including real estate developers, agents, and referrals. Identify prospective customers, assess their financial needs, and present suitable home loan solutions. Actively engage in direct sales activities such as client meetings, property site visits, and networking events. Develop and maintain relationships with real estate developers, property brokers, and other stakeholders to generate leads Preferred candidate profile Excellent relationship management skills Good communication, negotiation and interpersonal skills Role: Relationship Manager (B2B) Industry Type: NBFC Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales/Branch Banking

Job Description for Sales Officer HDFC : Designation: Sales Officer Experience: 0 to 6 Years Salary: Up to 2.75 LPA + Incentives Location: As per business requirement Roles & Responsibilities: Area Mapping: Regularly map and update assigned areas/lane/geography to identify potential sources and report updates during team huddles. Source Management: Build and manage relationships with all assigned and self-identified sources within the territory Reporting & Documentation: Maintain daily activity logs and sales reports in prescribed formats. Channel Partner Onboarding: Identify gaps and initiate recruitment of channel partners as needed. Daily Huddles: Participate in team meetings and contribute to planning and updates. Customer Relationship Management: Enhance customer satisfaction by developing long-term relationships. Application Processing: Ensure timely and complete submission of application forms and documentation. Candidate Profile: Graduate from any stream (mandatory) Minimum 6 months of sales experience preferred BFSI background will be an added advantage Willingness to travel Good communication and interpersonal skills

Skills Required: 1. Proven experience in Sales of Affordable Home Loans. 2. Open Market/Connector Sourcing. 3. Onboard new connectors & DSA's 4. Strong leadership and team management skills. 5. Excellent communication and interpersonal skills. 6. Ability to analyze data and generate actionable insights. 7. Strong negotiation and closing skills. 8. Goal-oriented with a track record of exceeding sales targets. 9. Time management and organizational skills. Role About the Role: The Sales Manager will be responsible for driving sales growth in the region, developing and executing effective sales strategies, and leading the sales team to achieve targets. This role requires strong leadership skills, a deep understanding of market dynamics, and the ability to build lasting relationships with clients. The Sales Manager will report directly to senior management and play a crucial role in the company's overall sales performance.

Role & responsibilities This role is accountable to monitor the technical evaluation of home loans, MLAP carried out by technical vendors and responsible for the valuations carried by in house technical team. The role incumbent is responsible for evaluating, verifying and approving the tranche of the loan amount. Oversees empanelment and assessment of the technical vendors across the region. Preferred candidate profile Diploma or BE in Civil Engineering or Architecture (B. Arch) Minimum 3 years of experience. Good written and verbal communication skills in English and local language Thorough knowledge of Methods of building estimates of residential projects, individual house and commercial properties. Understanding of the Structural stability, impact of earthquake and other natural calamities on the residential/commercial projects-individual units. Knowledge of local practices of the building structures across various localities. Interested Candidates please share resume @ subham.gupta956@ujjivan.com

Role & responsibilities His role is primarily responsible to provide technical/valuation support to designated Credit Team (MSME/Housing/MLAP & other secured verticals) to enable them to make suitable decisions on funding projects and study and verify drawings, Estimate and Construction Area. The incumbent works on cost estimation for various works and materials Supervise Construction Execution for RCC works and Finishing work. Visit of the properties to ensure funds has been utilized for the purpose mentioned and monitor timely release of construction tranches. He needs to manage 30 to 40 vendors and should be well aware of local practices with respect to collaterals and competition practices. The incumbent should be able to identify the risk involved in the collateral which is being offered us as collateral. Preferred candidate profile Degree (B.E/B.Tech/B.Arc) in Civil/Structural/Architectural Engineering. Preferred experience of 4 years or more in property valuation and identification is must. Knowledge of Property valuation, prevailing market rate, condition of the property and identification of the property. MIS maintenance and monitoring Skills. Interested Candidates, please share resume @ subham.gupta956@ujjivan.com

Dear Candidate, Role & responsibilities : Managing Sales of Home Loan Product. Sourcing business through open market through different channels. Fulfilling the leads. Implement & develop sales activities to achieve target. Executing all the Sales planning and overseeing target allocation. Responsibilities include the development, preparation and promotion of home loan. Develop and maintain strong relationship with the clients for repeat business or referrals. Meet clients, verify documents, process file for sanction, co-ordinate for disbursement of loan. Ensure the achievement of given business target. Aligning with the marketing team on ground lead generation activities for Sales. Preferred candidate profile - Graduate\Undergraduate both can apply - Should have good communication- Experience : 0.6 Year - 3 Years in Home loan sales. Contact Person Raja Rajeshwari - 6381765069

Team Leader for Direct Sales Products: Home Loan Locations : Vizag, Chennai Position Purpose : Managing Day to Day Operations for - Accurately planning & forecasting the business from different sourcing channels, Successful execution of the strategies is required to achieve financial targets. Driving sales and targets across shared locations and ensuring compliance. Would be responsible for driving sales for Home Loan sourcing. Will be responsible for achieving targets of respective products. Would be managing a team of executives. Ensure teams achieve monthly productivity targets assigned at Sales executive level. Regular hiring and optimum team structure to be maintained as per the targeted teams size and business targets. Track FTR, TAT and deliver on standards as set by bank from time to time. Ensure privacy of data is maintained by the teams managing customers by auditing from time to time. Ensure teams discipline in customer engagement and channel/lead management. Provide exceptional customer experience to all customers engaged. Manage customer grievances as per standards set by bank from time to time. Cross sell different products as per requirement from time to time. Role & Responsibilities : Strategize achievements of sales target through Executives by breaking down of annual targets Responsible for leading , mentoring , developing , directing & handling activities of team leaders within the city assignment. Ensure co-ordination and vision dissemination with Vertical Heads/National Head to deliver effective communication with workers. Review / validate current Sales process & methodologies across products to bring more effectiveness and remove bottlenecks by co-ordinating with various stakeholders. Ensuring budgeted volumes and revenues are achieved for the city allocated Build & maintain key relationships across businesses and products. Preparing business presentation and conducting meetings with bank and other stakeholders on performance and action taken. Ensure adherence to all processes laid by both BGSS / Bank internal policies, compliance & policies. Desired Candidate Profile : Minimum 4+ years of relevant experience in the Home Loan sales domain. Relationship Management, Channel management skills. Proven track record of managing large teams in the respective geography. Co-ordination skills to work with credit, legal, branch and operations. Deep understanding of credit underwriting standards and different market practices and credit bureau functions. Ability to read and understand financials, credit reports, bureau reports. Deep understanding of legal knowledge for property related transactions in the respective geography. Strong knowledge of retail assets, regulatory knowledge and ability to assess customer requirements basis available products. Strong analytical, interpersonal, and verbal and written communication skills. Co-ordination skills to work with credit, legal, branch and operations. Detail-oriented with strong ability to manage sales and compliance simultaneously. Ability to work in a flexible and target-oriented environment. Must be able to work in a high stress environment while achieving agreed upon sales-target consistently. Must be willing and able to work as part of a team. Strong capability to work with people from different background Swift decision making to ensure closure of targets. Coordinating with Vertical Heads/National Head, City Head Branches, SMS etc.as and when required If your profile suits please Share Your CV undersign : rajarajeshwari.m@bgss.in Whatsapp - 6381765069

Role & responsibilities: Industry: Banking / NBFC Experience: 5 to 12 years Location: Vashi/Lower Parel Salary - Negotiable Openings - 8 Designation - Sr. Credit Officer/Asst. Credit Manager/Branch Credit Manager/Branch Credit Head Job profile: File & Docket checking and ensuring adherence to Login & Disbursement checklist. Underwriting HL & LAP proposals. Personal discussions for retail cases. Monitoring various reports like FI/FCU/Legal/Technical. Reverting to Audit Queries in timely manner. Disbursement Punching & Handover. Disbursal Memo signing for dockets. New recruitment & training to Sales, Credit & operations. Underwriting APF proposals. Managing customer escalation as per escalation matrix SENP cases