5 - 10 years
20 - 35 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
Hiring for Asst. Vice President - Operations & Customer Service NOTE: We are looking for candidates from Tier 1 Colleges / Premium Institutes Job Description: Own the customer onboarding process, and deliver a WOW experience during the initial client journey Manage multiple outsourced vendors Ensure regular process reviews and technology-based process improvement feedback to cross-functional teams Source high-quality digital content to create best-in-class catalogs Maintain onboarding SLAs, audits, training, and team motivation Maintain process compliance and hygiene Managing and developing large direct and indirect teams Exposure to process re-engineering, operations, and servicing practices Benchmarking & building superior processes for next-level onboarding Key Skills: Excellent Team-handling skills Good communication and presentation skills Strong data analysis skills and understanding of technology Well-versed with MS Office tools, especially Excel, PowerPoint, Word Customer satisfaction and Quality-oriented mindset Ability to take decisions in a fast-paced environment Able to multitask Building and driving winning teams Experience and Education: Excellent academics 80% above in 10th & 12th MBA or any equivalent 4-7 years of work experience in operations leadership roles
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