Head of Operations

About the Role

Head of Operations

Key Responsibilities

Operational Leadership

• Oversee end-to-end service delivery across consulting, managed services, and technology solutions for capital markets clients (e.g., hedge funds, investment banks, trading platforms).
• Establish and monitor

  operational KPIs

  for project delivery, client satisfaction, quality assurance, and productivity.
• Drive continuous process improvement in delivery frameworks, governance, and compliance.
• Manage vendor relationships, resource allocation, and capacity planning.

Client & Stakeholder Management

• Act as a senior escalation point for clients, ensuring service excellence and long-term relationship growth.
• Translate client needs into scalable delivery models and value-added solutions.

People Leadership

• Lead cross-functional teams of technologists.
• Develop a high-performance culture through coaching, mentoring, and talent management.
• Foster collaboration between across teams and projects.
• Oversee the hiring process by working closely with the HR team.

Qualifications & Experience

• 10+ years of experience in the IT industry, with at least 5 years in a senior operations leadership role.
• Strong understanding of

  capital markets

  (trading, risk, compliance, middle/back-office operations, FIX, OMS/EMS, etc.).
• Proven track record in

  delivery management, operations scaling, and client engagement

  .
• Experience working with global clients, particularly hedge funds, investment banks, and asset managers.
• Excellent leadership, communication, and stakeholder management skills.
• B.Tech or MBA degree preferred.