Head of Operations

The role of supporting PBWM involves day-to-day processing, reviewing, reporting, and issue resolution. You will assist in managing Private Bank and Wealth Management initiatives, ensuring accounts, products, and services are processed, reviewed, reported, and issues are resolved promptly. Your responsibilities will include collaborating with various teams within the bank to align and integrate processes, identifying areas for improvement in Private Bank and Wealth Management, and implementing procedures and controls to enhance operational efficiency and mitigate risks. Additionally, you will be tasked with developing reports and presentations on Private Bank and Wealth Management performance, communicating findings to internal senior stakeholders, and staying updated on industry trends to implement best practices in services. Participation in projects and initiatives aimed at improving efficiency and effectiveness within Private Bank and Wealth Management will also be expected from you. As per Director Expectations, you will provide expert advice to senior functional management and committees, influencing decisions outside your function, and managing resourcing, budgeting, and policy creation for a significant sub-function. You will escalate policy breaches appropriately, guide compliance, monitor regulations, and ensure processes are in place for adherence. Your role will involve focusing on the external environment, regulators, and advocacy groups to monitor and influence on behalf of Barclays when necessary. Furthermore, you are expected to maintain comprehensive knowledge of industry theories, practices, and relevant sector information, utilizing interpretative thinking and advanced analytical skills to solve complex problems. You will have management authority to make significant and strategic decisions within your area, negotiate with stakeholders at a senior level, and act as the principal contact point for key clients and counterparts. Additionally, you will serve as a spokesperson for the function and business division. Demonstrating leadership behaviours aligned with the LEAD framework (Listen, Energise, Align, Develop) is essential for creating an environment where colleagues can excel and consistently deliver high standards. Upholding the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with embodying the Barclays Mindset of Empower, Challenge, and Drive, are key components of your role in maintaining a positive work culture and ethical standards.,