Head Of Operations

Key Responsibilities:

• Formulate business strategies in collaboration with the executive team.
• Implement efficient processes, systems, and operational standards.
• Coordinate customer service operations to ensure satisfaction and retention.
• Oversee implementation of IoT & Smart City technology solutions for customers.
• Manage contracts and relationships with customers, vendors, and partners.
• Mentor and motivate cross-functional teams for high productivity and engagement.
• Develop and implement long-term operational strategies aligned with business goals.
• Oversee multiple projects, ensuring timely, quality, and cost-effective delivery.
• Identify inefficiencies in operations and implement process improvements.
• Monitor budgets, analyze financial data, and optimize operational performance.
• Mitigate operational risks and ensure business continuity.
• Drive continuous improvement through data analysis and informed decision-making.
• Implement and maintain a quality management system for consistent standards.
• Foster a culture of innovation and continuous improvement across the organization.
  

Relevant Skill Set:

• Strategic Planning & Execution – Aligning operations with business objectives.
• IoT & Smart City Solutions – Overseeing technology-driven implementations.
• Operational Excellence – Process optimization and efficiency improvement.
• Team Leadership – Mentoring, motivating, and managing cross-functional teams.
• Customer Relationship Management – Ensuring satisfaction and retention.
• Contract & Vendor Management – Building and maintaining strong partnerships.
• Risk Management – Identifying and mitigating operational risks.
• Budgeting & Financial Analysis – Driving cost optimization and performance.
• Quality Management Systems – Ensuring high operational standards.
• Data-Driven Decision Making – Using analytics for process improvement.
• Change & Continuous Improvement – Fostering a culture of innovation.