Head of Delivery

Role - Head of Delivery

Location: Gurgaon | Full-time | Senior Leadership Role

We are hiring a Delivery Head for a high-performance digital marketing company that delivers measurable results for ambitious brands. We’ve built deep domain expertise across the digital marketing stack and as we scale, we're looking for a sharp, execution-focused leader to take our Delivery function to the next level. Your mandate will be to drive client success/retention, operational excellence, and service innovation across all our offerings.

Key Responsibilities & Deliverables

● Own end-to-end client delivery, ensuring high satisfaction, retention, achievement of campaign goals

● Lead and manage the delivery team with clear KPIs and SLAs across marketing and tech execution

● Work closely with revenue teams to align on client goals, onboarding, upselling and ROI delivery

● Ensure delivery teams develop and execute tailored, high-impact strategies for each client — and be ready to step in personally when needed to guide or unblock execution

● Stay ahead of digital marketing trends to keep offerings cutting-edge and competitive.

● Continuously improve delivery systems, tools, and workflows to raise speed, efficiency, and impact

● Build, coach, and upgrade the team — including org redesign where needed

● Ensure rapid resolution of issues, acting as the escalation point for client issues

Knowledge & Experience

● Minimum 10 yrs digital marketing experience, with at least 5 yrs in senior leadership roles

overseeing mid-sized teams at a multi-service or SEO only agency

● Deep hands on experience running SEO at scale, incl. strategy, technical audits, and off-page programs

● Exposure to delivery in adjacent functions like ABM, Social, Paid, Automation

Skills

● Strategic & Analytical Thinking: Ability to quickly grasp clients’ business across multiple industries, develop & implement optimized digital marketing strategies to deliver business outcomes, leveraging data-driven insights for continuous improvements

● Execution Excellence: Strong project management skills with the ability to translate strategy into action, ensuring timely, high-quality delivery and rapid problem-solving in a fast-paced environment.

● Team Leadership & Cross-functional Management: Able to lead & mentor team and drive high performance whilst working fluidly with sales, product, and client success teams

Attitude

● Results-Driven Accountability: focuses on performance, not activity

● Innovative Growth Mindset: Constantly seeks new trends, technologies, and best practices in digital marketing; proactive in researching, networking, and experimenting to maintain a competitive edge.

● Builder mindset with a solutions-first approach — sleeves rolled up, eyes on outcomes. A positive, pragmatic, and collaborative attitude, inspiring teams to overcome obstacles and deliver best-in-class solutions for clients

Interested candidates please share your updated resume to mathewhrin@gmail.com

Job Types: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹2,000,000.00 per year

Schedule:

• Day shift

Work Location: In person