KMzen Solutions

Role - Head of Delivery Location: Gurgaon | Full-time | Senior Leadership Role We are hiring a Delivery Head for a high-performance digital marketing company that delivers measurable results for ambitious brands. We’ve built deep domain expertise across the digital marketing stack and as we scale, we're looking for a sharp, execution-focused leader to take our Delivery function to the next level. Your mandate will be to drive client success/retention, operational excellence, and service innovation across all our offerings. Key Responsibilities & Deliverables ● Own end-to-end client delivery, ensuring high satisfaction, retention, achievement of campaign goals ● Lead and manage the delivery team with clear KPIs and SLAs across marketing and tech execution ● Work closely with revenue teams to align on client goals, onboarding, upselling and ROI delivery ● Ensure delivery teams develop and execute tailored, high-impact strategies for each client — and be ready to step in personally when needed to guide or unblock execution ● Stay ahead of digital marketing trends to keep offerings cutting-edge and competitive. ● Continuously improve delivery systems, tools, and workflows to raise speed, efficiency, and impact ● Build, coach, and upgrade the team — including org redesign where needed ● Ensure rapid resolution of issues, acting as the escalation point for client issues Knowledge & Experience ● Minimum 10 yrs digital marketing experience, with at least 5 yrs in senior leadership roles overseeing mid-sized teams at a multi-service or SEO only agency ● Deep hands on experience running SEO at scale, incl. strategy, technical audits, and off-page programs ● Exposure to delivery in adjacent functions like ABM, Social, Paid, Automation Skills ● Strategic & Analytical Thinking: Ability to quickly grasp clients’ business across multiple industries, develop & implement optimized digital marketing strategies to deliver business outcomes, leveraging data-driven insights for continuous improvements ● Execution Excellence: Strong project management skills with the ability to translate strategy into action, ensuring timely, high-quality delivery and rapid problem-solving in a fast-paced environment. ● Team Leadership & Cross-functional Management: Able to lead & mentor team and drive high performance whilst working fluidly with sales, product, and client success teams Attitude ● Results-Driven Accountability: focuses on performance, not activity ● Innovative Growth Mindset: Constantly seeks new trends, technologies, and best practices in digital marketing; proactive in researching, networking, and experimenting to maintain a competitive edge. ● Builder mindset with a solutions-first approach — sleeves rolled up, eyes on outcomes. A positive, pragmatic, and collaborative attitude, inspiring teams to overcome obstacles and deliver best-in-class solutions for clients Interested candidates please share your updated resume to mathewhrin@gmail.com Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹2,000,000.00 per year Schedule: Day shift Work Location: In person