Head of Customer Relationship Management

Role Overview: As a CRM Head, you will be responsible for leading the customer relationship management function. Your role will involve overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring exceptional client servicing standards. Your strategic approach will be focused on driving satisfaction, loyalty, and brand trust among customers. Key Responsibilities: - Lead, mentor, and manage the CRM team by setting performance goals, providing training, and fostering a customer-centric culture. - Develop and implement CRM strategies to enhance client satisfaction, streamline internal processes, and handle major customer escalations with professionalism. - Ensure timely documentation issuance and maintain accurate client records in CRM software. - Collaborate across departments to ensure seamless delivery and communication, track customer satisfaction metrics, prepare high-level MIS reports, ensure RERA compliance, and drive digital transformation within the CRM process. - Foster long-term relationships with high-value clients and develop referral programs. Qualifications Required: - Bachelor's degree in Business Administration or Marketing. - 8-12 years of CRM experience, including at least 4-5 years in a leadership role. - Strong leadership skills, expertise in CRM tools and data analytics, excellent communication and negotiation skills, and a customer-first mindset. - Strategic thinking, knowledge of real estate operations and RERA compliance, and a passion for service excellence. In return, you will be offered a senior leadership position with strategic impact, a competitive salary with performance-based bonuses, the opportunity to work on landmark real estate projects, and a dynamic work environment with strong growth potential.,