Head of Customer Relationship Management

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

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Role Description

This is a full-time on-site role for a Head of Customer Relationship Management located in Jhansi. The Head of Customer Relationship Management will be responsible for overseeing customer retention activities, analyzing customer data to enhance customer experience, managing the customer service team, and developing market segmentation strategies. The role involves leading initiatives to improve customer satisfaction and loyalty, providing leadership to customer service teams, and developing strategies to enhance overall customer experience.

Qualifications

  • Proficiency in Customer Retention techniques
  • Strong Analytical Skills for data analysis and decision-making
  • Experience in Team Management and leadership
  • Knowledge of Market Segmentation
  • Experience in enhancing Customer Experience
  • Excellent communication and interpersonal skills
  • Ability to work on-site in Jhansi
  • Bachelor's degree in Business Administration, Marketing, or related field

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