10 Customer Escalations Jobs

As the Incharge - Warehouse Operations at Varuna Warehousing Pvt. Ltd, you will be responsible for managing the entire warehouse operations to ensure the achievement of all Key Performance Indicators (KPIs). Your primary tasks will include conducting monthly business reviews, maintaining good ERP exposure, ensuring stock accuracy, and effectively communicating with customers for all escalations. It will be your duty to ensure profitability at the site while meeting all compliance requirements, including manpower and vendor management. You should possess good knowledge in Excel, SAP, CAPA, CIP, and KAIZEN along with strong communication skills. Your technical skills will be crucial in managing SAP, Warehouse KPI, CAPA, Kaizen, Warehouse Stock, and handling customer escalations. In addition to your primary responsibilities, you will also be required to oversee the reporting team, though specific reporting designations and departments are not specified. Educational qualifications preferred for this role include a Bachelor's Degree, with a specialization in a relevant field and a preferred academic score from an institution tier. As an ideal candidate, you should have at least 3 to 6 years of experience in the logistics industry, specifically in the role of Warehouse Manager. Your performance will be measured against key performance indicators such as Warehouse KPIs, managing CAPA, Kaizen, customer contractual KPIs, maintaining customer relationships, inventory management, billing and invoicing, petty cash management, audit observations, vendor services, placement and tracking, POD management, quality control, process improvement, training and development, HR processes, and compliance. The role of Incharge - Warehouse Operations will be based in Ambala and requires 6 to 10 years of experience. You must possess competencies in Warehouse Operations, CAPA, Kaizen, FIFO, and Warehouse KPIs. Your abilities to work in a dynamic physical environment and any other specific requirements will be essential for success in this position. Travel, vehicle usage, work permits, contract types, time constraints, compliance-related issues, and union affiliations may also play a role in your day-to-day responsibilities. In summary, as the Incharge - Warehouse Operations, you will play a vital role in ensuring the smooth functioning of warehouse operations, managing key performance indicators, and maintaining compliance and profitability at the site. Your technical skills, communication abilities, and experience in the logistics industry will be key assets in excelling in this position.,

As the ideal candidate for this position, you will be responsible for planning and coordinating vehicle dispatch to ensure timely delivery and pickups, while effectively addressing any customer scheduling needs. You will play a key role in implementing route optimization strategies to maximize delivery efficiency and manage costs. It will be your duty to maintain precise tracking of vehicle movements and promptly address any in-transit issues that may arise. Your excellent customer service skills will be put to use as you handle queries and follow-ups via calls and emails. In addition, you will oversee vehicle maintenance to ensure operational readiness and mitigate potential damages. Collaboration with the warehouse team will be essential to streamline operations and manage any order errors or cancellations that may occur. Monitoring team performance and providing necessary training to support staff will also be part of your responsibilities. To excel in this role, you should possess strong communication skills in both English and Hindi to enable cross-functional coordination. Proven problem-solving abilities with a proactive approach to challenges will be beneficial. Demonstrating flexibility in working within various shift schedules, as required, is essential. Solid knowledge of logistics processes, complemented by proficiency in related tools and databases, will be advantageous. You should be capable of handling customer communications and efficiently resolving escalations. Previous experience in coordinating with third-party business partners and drivers, as well as data entry skills to maintain accurate and organized records of logistics operations, will also be valuable. Your skills in excellent process knowledge/tools, coordination with 3rd party business partners, route optimization, in-transit damage management, vehicle maintenance, daily routes planning, strong decision-making, data entry proficiency, outbound call comfort, team collaboration, customer calls handling, flexibility in different shifts, logistics processes understanding, team performance monitoring, good communication skills, customer escalations resolution, error and cancellations addressing, problem-solving ability, and handling drivers and customer calls will contribute to your success in this role. Your proficiency in communication in English and the local language, logistics processes knowledge, and vehicle dispatch management will be key assets that you will utilize in this position.,

As a Finance & Collections Manager, you will be responsible for driving credit control, managing in-house collections, and facilitating communication between financing partners and internal teams. Your role will involve taking ownership of sensitive tasks that require a combination of operational efficiency and strategic oversight. Your key responsibilities will include managing the collections lifecycle, handling customer escalations, addressing exceptions, resolving disputes, overseeing the recovery process, managing delinquencies, handling debt recovery, coordinating with third-party collections agencies, monitoring compliance, and tracking customer satisfaction metrics. The ideal candidate for this role would have experience in scaling up operations, leading automation and outsourcing projects, familiarity with digital KYC processes, credit bureau integrations, and reconciliation software. Previous experience in team management would be advantageous. This is a full-time position that offers benefits such as Provident Fund. The work location for this role is in person.,

As a CRM Head, you will be responsible for leading the customer relationship management function, overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring exceptional client servicing standards. Your strategic approach will drive satisfaction, loyalty, and brand trust among our customers. You will lead, mentor, and manage the CRM team by setting performance goals, providing training, and fostering a customer-centric culture. Developing and implementing CRM strategies to enhance client satisfaction, streamlining internal processes, and handling major customer escalations with professionalism will be key aspects of your role. Ensuring timely documentation issuance and maintaining accurate client records in CRM software will also be crucial. Collaboration across departments to ensure seamless delivery and communication, tracking customer satisfaction metrics, preparing high-level MIS reports, ensuring RERA compliance, and driving digital transformation within the CRM process are among your responsibilities. Additionally, fostering long-term relationships with high-value clients and developing referral programs will be essential. You should hold a Bachelor's degree in Business Administration or Marketing, with 8-12 years of CRM experience, including at least 4-5 years in a leadership role. Strong leadership skills, expertise in CRM tools and data analytics, excellent communication and negotiation skills, and a customer-first mindset are required. Strategic thinking, knowledge of real estate operations and RERA compliance, and a passion for service excellence are also important qualities. In return, we offer a senior leadership position with strategic impact, a competitive salary with performance-based bonuses, the opportunity to work on landmark real estate projects, and a dynamic work environment with strong growth potential.,

As a Regional Technical Manager, you will be responsible for managing and supporting service centers and technical teams to deliver high-quality repair and maintenance services. Your role involves providing advanced diagnostic support and problem-solving for complex automotive issues. You will coordinate technical training programs for technicians, ensuring that they adhere to company and industry standards. Monitoring service performance metrics such as turnaround time and first-time fix rate will be crucial, and you will be expected to implement action plans to improve key performance indicators. Handling technical escalations from customers and internal teams will be part of your responsibilities, making you the primary point of contact for such matters. Collaboration with product development, engineering, and sales teams is essential to provide feedback and support new product launches effectively. Ensuring compliance with safety, environmental, and regulatory standards within the region will be a priority. You will also be tasked with conducting technical audits, service center evaluations, and performance reviews to maintain high standards of service quality. Furthermore, you will play a key role in developing and managing budgets for the technical department in the assigned area. Your expertise and leadership will be instrumental in driving the success and efficiency of the technical operations in the region.,

The Customer Retention Officer/ AM Customer Retention Officer will be responsible for collections, renewal collection, and persistency targets through customer calling or physical visits to customer residences with prior appointments. You will ensure the maintenance and sharing of daily customer trackers and conversion thereof, including reviews with the Manager-Collections. Your role will involve convincing customers to renew premiums and continue policies by providing retention tools like mode change, partial withdrawal, PUA surrender, and loans. Timely depositing of cheques at the nearest MLI branch/bank branch within 24 hours of collection will be part of your responsibilities. Handling customer escalations, resolving customer queries and concerns, and tracking service requests raised will be essential to retain customers. You will also follow up on critical documents like Health Declaration Form, tele-underwriting, home visits medical, ECS Mandate, complaint letters on silent grief, and obtaining new contact details through branch operations. Success in this role will be measured by 100% completion of assigned activities by the 7th of every month, daily face-to-face meetings as per the goal sheet, driving top 30 high-value cases with 100% meeting, providing 100% resolution to customer queries, tracking and timely closure of service requests if logged for any of the allocated customers, driving special revival schemes and changes in terms to resolve financial constraints, ensuring meetings on silent grief cases, collecting written grievances from customers, and increasing the percentage of customer retention from the allocated base by explaining insurance benefits, ULIP retention tools, switching, long-term growth, and comparison with other financial products. The ideal candidate should have a graduation degree in any stream with prior experience in insurance, customer services profile, and preferably in the renewal retention team. Key skills required for this role include the ability to handle pressure and work in a competitive environment, openness to learning, high process orientation, effective communication skills, as well as owning a personal vehicle and a smartphone.,

Attending Customer Escalations & Maintain TAT Maintaining Good Relations with Client & field Engineers Logging Calls and taking proper follow up till call Closer Mail & telephonic communication. Preparing basic Reports Graduate/Fresher can also apply Required Candidate profile Candidate Must have Good communication Skill English & Hindi Hard worker Able to work in pressure Good learner, Multi tasker Apply- 7412075465 / 7412075430 Email- hr@perto.in, tlhd001@perto.in Perks and benefits Free Transport, Canteen Facility

Team management: Leading a team of delivery executives to ensure high-quality deliveries and pickups Communication: Sharing directions, setting goals, and implementing new initiatives Conflict resolution: Preventing conflict and resolving it when it arises Team development: Identifying team strengths and weaknesses, and helping team members grow through training and learning opportunities Goal setting: Setting clear goals and ensuring the team reaches them Project management: Managing project progress, allocating resources, and developing project schedules Team motivation: Supporting team motivation and performance Customer escalations: Handling customer escalations and ensuring hub compliance Operational procedures: Ensuring team adherence to operational procedures Reports: Preparing daily reports and managing ERP transactions Last mile operations Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Schedule: Day shift Yearly bonus Ability to commute/relocate: Hosur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: Logistics: 3 years (Required) Work Location: In person,

Mainly focus n ORDER CREATION, CUSTOMER FOLLOWUP, ORDER ADHERENCE ANALYSIS, MONTHLY STOCK AUDIT, LOGISTICS MGMT, INVENTORY MGMT, WAREHOUSE MGMT, INVOICING, MIS ANALYSIS, CUSTOMER ESCALATIONS, SALES FORECAST, COST REVISION, CUSTOMER VISITS etc Required Candidate profile Any UG/MBA/BE/DIP 3+yrs exp with Tier1 Auto Unit handling CUSTOMER SERVICE, OEM SALES SUPPORT, CUSTOMER ORDER CREATION, MARKET ANALYSIS etc Strong IT & Communication skills Work @ Oragadam Perks and benefits Excellent Perks. Call Rajeswari@ 96770 76683 now

Job Description of Customer Escalation, Billing & Complaint Resolution Expert :- About the Role :- Were on the hunt for a Customer Escalation, Billing & Complaint Resolution Expert — a true resolution champion who can turn friction into satisfaction. If you have a strong background in handling complex customer queries, billing issues, and complaints in a fast-paced international BPO or US work environment, we’re ready to welcome you to the frontlines of our customer experience team. What You’ll Do :- Take ownership of high-level customer escalations, especially involving billing disputes, unresolved complaints, and service issues. Act as the final point of contact for irate or dissatisfied customers, using emotional intelligence and clear communication to de-escalate tensions. Investigate and resolve complex cases by coordinating with internal teams (billing, technical, product) and ensuring timely closure. Document all interactions accurately in CRM systems and identify patterns that indicate root causes. Recommend process improvements based on escalation trends and recurring issues. Provide feedback and support to front-line agents to prevent future escalations. What We’re Looking For :- 3+ years of experience in customer escalation management, billing resolution, or complaint handling — ideally in an international BPO or US support environment. Fluent English speaker with a clear neutral or US accent – communication is your superpower. Cool under pressure – you don’t just solve problems, you make customers feel heard and valued. Deep understanding of billing systems, customer service platforms (like Zendesk, Freshdesk, or Salesforce), and escalation workflows. Proactive, solutions-oriented, and capable of working independently in a remote setup. Comfortable working night shifts aligned with US hours. Why You’ll Love Working with Us :- Work from anywhere – this is a 100% remote opportunity. Be the voice of calm and reason – and the hero in the customer's story. Join a fast-growing, supportive team where your insights actually shape the way we serve. Competitive pay and performance-based incentives. Exposure to global customers and challenging, meaningful work.