6 Customer Escalations Jobs

Job Description of Customer Escalation, Billing & Complaint Resolution Expert :- About the Role :- Were on the hunt for a Customer Escalation, Billing & Complaint Resolution Expert — a true resolution champion who can turn friction into satisfaction. If you have a strong background in handling complex customer queries, billing issues, and complaints in a fast-paced international BPO or US work environment, we’re ready to welcome you to the frontlines of our customer experience team. What You’ll Do :- Take ownership of high-level customer escalations, especially involving billing disputes, unresolved complaints, and service issues. Act as the final point of contact for irate or dissatisfied customers, using emotional intelligence and clear communication to de-escalate tensions. Investigate and resolve complex cases by coordinating with internal teams (billing, technical, product) and ensuring timely closure. Document all interactions accurately in CRM systems and identify patterns that indicate root causes. Recommend process improvements based on escalation trends and recurring issues. Provide feedback and support to front-line agents to prevent future escalations. What We’re Looking For :- 3+ years of experience in customer escalation management, billing resolution, or complaint handling — ideally in an international BPO or US support environment. Fluent English speaker with a clear neutral or US accent – communication is your superpower. Cool under pressure – you don’t just solve problems, you make customers feel heard and valued. Deep understanding of billing systems, customer service platforms (like Zendesk, Freshdesk, or Salesforce), and escalation workflows. Proactive, solutions-oriented, and capable of working independently in a remote setup. Comfortable working night shifts aligned with US hours. Why You’ll Love Working with Us :- Work from anywhere – this is a 100% remote opportunity. Be the voice of calm and reason – and the hero in the customer's story. Join a fast-growing, supportive team where your insights actually shape the way we serve. Competitive pay and performance-based incentives. Exposure to global customers and challenging, meaningful work.

Lead and manage a team of 10-20 associates, ensuring high performance productivity Oversee order management, planning, logistics operations to meet business objectives Ensure on-time order processing, fulfillment, delivery while maintaining accuracy Required Candidate profile Monitor and achieve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Collaborate wit cross-functional teams to streamline supply chain order fulfillment processes Free Recruitment Perks and benefits Perks and Benefits

Attending Customer Escalations & Maintain TAT Maintaining Good Relations with Client & field Engineers Logging Calls and taking proper follow up till call Closer Mail & telephonic communication. Preparing basic Reports Graduate/Fresher can also apply Required Candidate profile Candidate Must have Good communication Skill English & Hindi Hard worker Able to work in pressure Good learner, Multi tasker Apply- 7412075465 / 7412075430 Email- hr@perto.in, tlhd001@perto.in Perks and benefits Free Transport, Canteen Facility

We are seeking a person having an overall experience of 5-7 years with 2-3 years of experience in handling complaints / escalations in NBFC/BFSI industry. Role & responsibilities Complaints & Escalation Handling: Receive, log, and investigate customer complaints and escalations. Coordinate with relevant departments (e.g., operations, legal, risk, and collections) to ensure prompt resolution. Communicate resolutions to customers in a clear, professional, and empathetic manner. Follow up on unresolved complaints to ensure closure within defined timeline

Job Title: Customer Success Associate** Location: Bangalore, HSR Layout Job Description: We are seeking a dynamic and proactive Customer Success Associate to join our team. The ideal candidate will be responsible for managing customer queries, handling escalations, and nurturing relationships with assigned customers. This role will be pivotal in ensuring customer satisfaction and driving adoption of our products/services. Key Responsibilities: - Respond to customer queries and concerns in a timely and professional manner, providing effective solutions and ensuring customer satisfaction. - Handle customer escalations promptly and efficiently, addressing issues with empathy and understanding. - Maintain strong relationships with customers assigned by the Customer Success Manager (CSM), understanding their needs and goals. - Monitor customer activity related to subscribed products/services, ensuring smooth onboarding, implementation, and training as directed by the CSM. - Track key metrics such as adoption rate, retention rate, customer satisfaction scores, churn rates, and other relevant indicators to measure customer success. - Facilitate internal and external communications in a customer-centric manner, ensuring alignment with customer goals and objectives. - Fluent in both English and Hindi, with excellent verbal and written communication skills in both languages. - Collaborate with cross-functional teams to address customer needs and drive continuous improvement. **Requirements:** - Proven experience in customer service or customer success roles, preferably in a technology or SaaS environment. - Strong interpersonal skills with the ability to build rapport and maintain relationships with customers. - Ability to multitask and prioritize in a fast-paced environment. If you are passionate about customer success and possess the skills and experience outlined above, we encourage you to apply for this exciting opportunity. Join us in shaping the future of customer engagement and satisfaction!

Key Responsibilities: Oversee marketplace logistics operations, including order fulfillment, last-mile delivery, and vendor Management. Collaborate with marketplace partners, courier teams and internal stakeholders to ensure timely order processing and delivery. Monitor KPIs such as delivery time, RTO rates, order accuracy, and develop strategies to improve them. Resolve operational challenges related to delivery delays, customer escalations, and vendor performance. Partner with courier services to optimize delivery routes, SLAs, and cost efficiencies. Analyze data to provide actionable insights, generate operational reports, and present recommendations for improvements. Ensure compliance with company policies and regulations in logistics operations.