16 Customer Escalations Jobs

As a candidate for this role, you will be responsible for handling customer escalations effectively to ensure timely resolution and customer satisfaction. You will drive and monitor business targets related to booking, billing, and collections. Developing and executing efficient scheduling and planning strategies to optimize resource utilization will be a key part of your role. Your responsibilities will also include leading training initiatives to enhance team capability and performance, managing and monitoring P&L to ensure profitability and cost control, and ensuring high customer satisfaction through proactive service and communication. In addition, you will maintain and improve service ...

As a Senior Manager of Credit and Collections at Snowflake, you will collaborate with business partners to ensure that the credit and collections processes are maintained effectively, mitigating risks and driving process improvements. Your responsibilities will include analyzing collection practices, developing process improvements, and working with internal sales and partner leadership teams on credit and collection issues. You will also review delinquent accounts, prepare monthly reports for executive leadership, and provide executive-level reporting of cash, collections, and related metrics. Additionally, you will participate in systems improvements, maintain legal compliance with bankrup...

At Capgemini Engineering, the global leader in engineering services, a team of engineers, scientists, and architects collaborates to empower the most innovative companies worldwide. Our digital and software technology experts, from autonomous cars to life-saving robots, provide distinctive R&D and engineering services across diverse industries. Embrace a career filled with opportunities where you can create an impact, encountering a unique experience every day. As a Grade Specific professional, your key responsibilities and tasks will involve managing the lifecycle of escalated incidents. This includes serving as the primary point of contact, conducting incident intake, and performing impact...

You will be responsible for utilizing your expertise as a Cooling Engineer with a BE in Mechanical to demonstrate a strong understanding of PAC/PAHU & Chiller products. Your primary focus will be to generate leads effectively and efficiently. In addition to lead generation, you must demonstrate the ability to manage and resolve customer escalations promptly and professionally. Qualifications: - Bachelor's degree in Mechanical Engineering Location: - Primary Location: IN-Haryana-Gurgaon Schedule: - Full-time Application deadline: - Unposting Date: Mar 31, 2025, 10:59:00 AM,

Overview: TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers. Job Title: Customer Service Associate I Location: Bangalore Job Type: Contract Work Type: Onsite Job Description: Top Key Responsibilities: Handling customer escalations Customer validation (Outbound calling) Leadership Principles: Ownership Learn and be curious Deliver results Mandatory Requirements: 6 months to 1 year experience. Hindi communic...

You will be joining RentoMojo, a company founded by IITM alums and serial entrepreneurs, aiming to provide convenient and affordable living solutions to the working professionals in India. As a Logistics Coordinator based in Pune, you will play a crucial role in managing and coordinating daily logistics operations at the Hoskote Warehouse. Your responsibilities will include vehicle dispatch planning, route optimization, order scheduling, coordination with drivers and third-party partners, handling customer queries, monitoring vehicle movement, and managing in-transit issues. It will be your duty to ensure timely pickups and deliveries, minimize vehicle costs and damages, and collaborate with...

As the Incharge - Warehouse Operations at Varuna Warehousing Pvt. Ltd, you will be responsible for managing the entire warehouse operations to ensure the achievement of all Key Performance Indicators (KPIs). Your primary tasks will include conducting monthly business reviews, maintaining good ERP exposure, ensuring stock accuracy, and effectively communicating with customers for all escalations. It will be your duty to ensure profitability at the site while meeting all compliance requirements, including manpower and vendor management. You should possess good knowledge in Excel, SAP, CAPA, CIP, and KAIZEN along with strong communication skills. Your technical skills will be crucial in managin...

As the ideal candidate for this position, you will be responsible for planning and coordinating vehicle dispatch to ensure timely delivery and pickups, while effectively addressing any customer scheduling needs. You will play a key role in implementing route optimization strategies to maximize delivery efficiency and manage costs. It will be your duty to maintain precise tracking of vehicle movements and promptly address any in-transit issues that may arise. Your excellent customer service skills will be put to use as you handle queries and follow-ups via calls and emails. In addition, you will oversee vehicle maintenance to ensure operational readiness and mitigate potential damages. Collab...

As a Finance & Collections Manager, you will be responsible for driving credit control, managing in-house collections, and facilitating communication between financing partners and internal teams. Your role will involve taking ownership of sensitive tasks that require a combination of operational efficiency and strategic oversight. Your key responsibilities will include managing the collections lifecycle, handling customer escalations, addressing exceptions, resolving disputes, overseeing the recovery process, managing delinquencies, handling debt recovery, coordinating with third-party collections agencies, monitoring compliance, and tracking customer satisfaction metrics. The ideal candida...

As a CRM Head, you will be responsible for leading the customer relationship management function, overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring exceptional client servicing standards. Your strategic approach will drive satisfaction, loyalty, and brand trust among our customers. You will lead, mentor, and manage the CRM team by setting performance goals, providing training, and fostering a customer-centric culture. Developing and implementing CRM strategies to enhance client satisfaction, streamlining internal processes, and handling major customer escalations with professionalism will be key aspects of your role. Ensuring timely documentation...

As a Regional Technical Manager, you will be responsible for managing and supporting service centers and technical teams to deliver high-quality repair and maintenance services. Your role involves providing advanced diagnostic support and problem-solving for complex automotive issues. You will coordinate technical training programs for technicians, ensuring that they adhere to company and industry standards. Monitoring service performance metrics such as turnaround time and first-time fix rate will be crucial, and you will be expected to implement action plans to improve key performance indicators. Handling technical escalations from customers and internal teams will be part of your responsi...

The Customer Retention Officer/ AM Customer Retention Officer will be responsible for collections, renewal collection, and persistency targets through customer calling or physical visits to customer residences with prior appointments. You will ensure the maintenance and sharing of daily customer trackers and conversion thereof, including reviews with the Manager-Collections. Your role will involve convincing customers to renew premiums and continue policies by providing retention tools like mode change, partial withdrawal, PUA surrender, and loans. Timely depositing of cheques at the nearest MLI branch/bank branch within 24 hours of collection will be part of your responsibilities. Handling ...

Attending Customer Escalations & Maintain TAT Maintaining Good Relations with Client & field Engineers Logging Calls and taking proper follow up till call Closer Mail & telephonic communication. Preparing basic Reports Graduate/Fresher can also apply Required Candidate profile Candidate Must have Good communication Skill English & Hindi Hard worker Able to work in pressure Good learner, Multi tasker Apply- 7412075465 / 7412075430 Email- hr@perto.in, tlhd001@perto.in Perks and benefits Free Transport, Canteen Facility

Team management: Leading a team of delivery executives to ensure high-quality deliveries and pickups Communication: Sharing directions, setting goals, and implementing new initiatives Conflict resolution: Preventing conflict and resolving it when it arises Team development: Identifying team strengths and weaknesses, and helping team members grow through training and learning opportunities Goal setting: Setting clear goals and ensuring the team reaches them Project management: Managing project progress, allocating resources, and developing project schedules Team motivation: Supporting team motivation and performance Customer escalations: Handling customer escalations and ensuring hub complian...

Mainly focus n ORDER CREATION, CUSTOMER FOLLOWUP, ORDER ADHERENCE ANALYSIS, MONTHLY STOCK AUDIT, LOGISTICS MGMT, INVENTORY MGMT, WAREHOUSE MGMT, INVOICING, MIS ANALYSIS, CUSTOMER ESCALATIONS, SALES FORECAST, COST REVISION, CUSTOMER VISITS etc Required Candidate profile Any UG/MBA/BE/DIP 3+yrs exp with Tier1 Auto Unit handling CUSTOMER SERVICE, OEM SALES SUPPORT, CUSTOMER ORDER CREATION, MARKET ANALYSIS etc Strong IT & Communication skills Work @ Oragadam Perks and benefits Excellent Perks. Call Rajeswari@ 96770 76683 now

Job Description of Customer Escalation, Billing & Complaint Resolution Expert :- About the Role :- Were on the hunt for a Customer Escalation, Billing & Complaint Resolution Expert — a true resolution champion who can turn friction into satisfaction. If you have a strong background in handling complex customer queries, billing issues, and complaints in a fast-paced international BPO or US work environment, we’re ready to welcome you to the frontlines of our customer experience team. What You’ll Do :- Take ownership of high-level customer escalations, especially involving billing disputes, unresolved complaints, and service issues. Act as the final point of contact for irate or dissatisfied c...