32 Customer Escalations Jobs

As a Collections Manager at our organization, your role will involve achieving the collections target in the assigned area while ensuring adherence to SOPs and legal norms as per process and organizational policy. Key Responsibilities: - Ensure timely deposit of amounts collected from customers in the branch within the specified timeline. - Update feedback from collection activity accurately in the Collection System. - Adhere to the Code of Conduct at all times. - Report service issues to the supervisor in a timely manner. - Follow all related procedures and documentation as applicable. - Complete all training requirements promptly, including annual refreshers, e-learnings, and product refre...

As a Cooling Engineer with a BE in Mechanical, you will be responsible for utilizing your sound technical knowledge in PAC/PAHU & Chiller products to generate leads. Your key responsibilities will include: - Handling customer escalations effectively Qualifications required for this role: - BE in Mechanical The primary location for this full-time position is in Gurgaon, Haryana, India. The unposting date for applications is Mar 31, 2025, at 10:59:00 AM.,

As an Incharge - Warehouse Operations at Varuna Warehousing Pvt. Ltd, your primary responsibility will be to manage the entire warehouse operations effectively. You will be responsible for ensuring all Key Performance Indicators (KPIs) are achieved, conducting monthly business reviews, and maintaining good ERP exposure. Your role will also involve ensuring stock accuracy, being an effective communicator, and coordinating with customers for all escalations. It is crucial for you to ensure profitability at the site and meet all compliance requirements including manpower and vendor management. **Key Responsibilities:** - Managing the entire warehouse operations - Ensuring all KPI parameters are...

As a Customer Relationship Management (CRM) Manager, you will be responsible for overseeing the complete CRM process to ensure seamless and timely communication with customers. Your key responsibilities will include: - Handling all customer queries, feedback, and complaints efficiently to enhance customer satisfaction and retention. - Implementing CRM strategies to improve customer experience and loyalty. - Maintaining accurate and updated customer records, as well as follow-up schedules. - Coordinating with sales, service, and marketing teams to ensure a smooth customer journey. - Analyzing CRM data and preparing performance reports for management. To excel in this role, you must meet the f...

As a Team Leader/Assistant Manager in Inside Sales, your role involves leading a team and driving sales initiatives. Your responsibilities include: - Leading and motivating a team of inside sales representatives - Setting sales targets and ensuring they are met - Monitoring team performance and providing feedback - Implementing sales strategies to achieve targets - Handling escalations and resolving customer issues effectively To qualify for this role, you need to meet the following criteria: - Minimum 2 years of on-paper experience as a Team Leader/AM in inside sales - Total work experience should not exceed 6 years - Graduates with proficiency in Kannada (Mother tongue), another South Indi...

As a seasoned customer success leader at Rippling, you will join the Implementation team as a first-line manager. Your main responsibilities will include coaching and developing a team of 6-8 Implementation Managers, engaging with high-priority customers, and driving improvements in key metrics. Additionally, you will collaborate cross-functionally with Sales, Product & Engineering, and Customer Support teams to ensure a smooth customer onboarding experience. - Develop Implementation Managers through hands-on coaching and mentorship. - Support hiring & onboarding of new Implementation Managers. - Resolve customer escalations effectively to ensure maximum satisfaction and positive relationshi...

As a candidate for this role, you will be responsible for managing sales activities with a focus on increasing volume and market share. Your duties will include ensuring dealer profitability, effective fund management, overseeing the sales of spares, accessories, subscriptions, software, etc., and coordinating charger installations at customers" homes. Key Responsibilities: - Drive sales of spares, accessories, subscriptions, software, etc. - Ensure dealer profitability and effective fund management. - Coordinate charger installations at customers" homes. - Focus on customer satisfaction for service-related activities. - Expand the network and improve dealership profitability. - Ensure proce...

As a GDS Consulting DEX Lead at EY, you will have the opportunity to contribute to the global team by working on challenging problems and creating next-generation delivery excellence platforms. Your role will involve driving excellence in customer work delivery, measuring performance, and ensuring compliance with service metrics. You will collaborate with internal teams to establish delivery excellence practices and lead software process improvement activities. Key Responsibilities: - Develop an environment known for continuous improvement, innovation, and best practices in service and delivery excellence. - Perform delivery reviews, evaluate projects, and provide balanced scorecards. - Esta...

Role Overview: As a candidate for the role, your primary responsibility will be to manage End-to-End PPI Operations efficiently, implementing automation and process enhancements to improve operational efficiency. You will be required to track key operational metrics such as transaction success rates, fraud detection, reconciliation accuracy, and settlement efficiency. Key Responsibilities: - Oversee daily reconciliation of PPI transactions, ensuring accuracy and resolving discrepancies. - Ensure timely settlement of funds between customers, merchants, and partner banks. - Lead audits, regulatory reporting, and coordination with authorities for PPI-related compliance. - Implement risk monitor...

Role Overview: As a Team Lead in Customer Service Management / Upselling at the Edtech company, your primary responsibility is to lead a team of customer service representatives. Your role focuses on ensuring high CSAT scores, efficient issue resolution, and meeting performance targets. You will also handle customer escalations and complex issues, providing timely resolutions and contributing to team goals. Additionally, you will oversee work order processing for accuracy and efficiency, as well as identify opportunities for upselling or cross-selling products/services and coach team members to do the same. Key Responsibilities: - Lead and manage a team of customer service representatives - ...

As a Lead Customer Support Engineer at Aptean, you will play a crucial role in handling technical and process escalations from customers. Your responsibilities will include driving support metrics through collaboration with various departments like R&D, professional services, and licensing team. Additionally, you will be responsible for managing team workload, setting work priorities, and serving as a Single Point of Contact (SPOC) for internal and external escalations. Your focus will be on driving operational excellence by implementing support best practices as per Aptean SOPs. Key Responsibilities: - Handle technical and process escalations from customers - Collaborate with other departme...

? Have excellent communication skills both written and spoken English ? Have excellent analytical skills & quick to think on their feet ? Good customer service skills ? Time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important ? Have a logical approach to problem solving look for the simplest / most elegant solution to a problem ? Should be flexible with Rotational Shifts & rotational week offs Responsibilities: The job roles and responsibilities are, 1. Team Leadership: ? Lead and supervise a voice technical support team, ensuring effective communication and collaboration. ? Foster a customer-focused and service-oriented culture within th...

Role Overview: As a valued member of the Thrillophilia team, you will be responsible for fostering a healthy, motivated, and collaborative culture to support the professional growth of internal staff. Your role will involve managing the Support team and overseeing day-to-day Support Operations, including shift operations, scheduling, training, and ensuring round-the-clock support coverage. You will play a crucial role in all aspects of Support operations management, from Hiring and Training to Professional Development of the Customer Support Engineers. Your expertise will be key in defining a support process that enables the support team to scale effectively with the companys growth. Collabo...

As a CRM Head at the organization, you will play a crucial role in leading the customer relationship management function. Your responsibilities will include overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring top-notch client servicing standards across all projects. To excel in this role, you will need to bring in leadership qualities, innovative processes, and a customer-centric approach to enhance satisfaction, loyalty, and brand trust. - Lead, mentor, and manage the CRM team - Develop and implement CRM strategies - Handle customer escalations and conflict resolutions - Ensure timely issuance of legal documentation - Maintain client records in CR...

Role Overview: As a CRM Head, you will be responsible for leading the customer relationship management function. Your role will involve overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring exceptional client servicing standards. Your strategic approach will be focused on driving satisfaction, loyalty, and brand trust among customers. Key Responsibilities: - Lead, mentor, and manage the CRM team by setting performance goals, providing training, and fostering a customer-centric culture. - Develop and implement CRM strategies to enhance client satisfaction, streamline internal processes, and handle major customer escalations with professionalism. - Ens...

You will play a crucial role in customer satisfaction and smooth event operations as part of Hafla's operations team. Your responsibilities will include: - **Escalation Handling:** Address customer escalations promptly, understand their concerns, provide solutions, and ensure proper documentation for follow-up. - **Vendor Coordination:** Collaborate with vendors to resolve service or supply issues, maintain clear communication, and build strong relationships for seamless operations. - **Customer Interaction:** Serve as the primary point of contact for customers, deliver exceptional service, and gather feedback to enhance the overall experience. - **Scheduling & Coordination:** Assist in even...

As a candidate for this role, you will be responsible for handling customer escalations effectively to ensure timely resolution and customer satisfaction. You will drive and monitor business targets related to booking, billing, and collections. Developing and executing efficient scheduling and planning strategies to optimize resource utilization will be a key part of your role. Your responsibilities will also include leading training initiatives to enhance team capability and performance, managing and monitoring P&L to ensure profitability and cost control, and ensuring high customer satisfaction through proactive service and communication. In addition, you will maintain and improve service ...

As a Senior Manager of Credit and Collections at Snowflake, you will collaborate with business partners to ensure that the credit and collections processes are maintained effectively, mitigating risks and driving process improvements. Your responsibilities will include analyzing collection practices, developing process improvements, and working with internal sales and partner leadership teams on credit and collection issues. You will also review delinquent accounts, prepare monthly reports for executive leadership, and provide executive-level reporting of cash, collections, and related metrics. Additionally, you will participate in systems improvements, maintain legal compliance with bankrup...

At Capgemini Engineering, the global leader in engineering services, a team of engineers, scientists, and architects collaborates to empower the most innovative companies worldwide. Our digital and software technology experts, from autonomous cars to life-saving robots, provide distinctive R&D and engineering services across diverse industries. Embrace a career filled with opportunities where you can create an impact, encountering a unique experience every day. As a Grade Specific professional, your key responsibilities and tasks will involve managing the lifecycle of escalated incidents. This includes serving as the primary point of contact, conducting incident intake, and performing impact...

You will be responsible for utilizing your expertise as a Cooling Engineer with a BE in Mechanical to demonstrate a strong understanding of PAC/PAHU & Chiller products. Your primary focus will be to generate leads effectively and efficiently. In addition to lead generation, you must demonstrate the ability to manage and resolve customer escalations promptly and professionally. Qualifications: - Bachelor's degree in Mechanical Engineering Location: - Primary Location: IN-Haryana-Gurgaon Schedule: - Full-time Application deadline: - Unposting Date: Mar 31, 2025, 10:59:00 AM,

Overview: TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers. Job Title: Customer Service Associate I Location: Bangalore Job Type: Contract Work Type: Onsite Job Description: Top Key Responsibilities: Handling customer escalations Customer validation (Outbound calling) Leadership Principles: Ownership Learn and be curious Deliver results Mandatory Requirements: 6 months to 1 year experience. Hindi communic...

You will be joining RentoMojo, a company founded by IITM alums and serial entrepreneurs, aiming to provide convenient and affordable living solutions to the working professionals in India. As a Logistics Coordinator based in Pune, you will play a crucial role in managing and coordinating daily logistics operations at the Hoskote Warehouse. Your responsibilities will include vehicle dispatch planning, route optimization, order scheduling, coordination with drivers and third-party partners, handling customer queries, monitoring vehicle movement, and managing in-transit issues. It will be your duty to ensure timely pickups and deliveries, minimize vehicle costs and damages, and collaborate with...

As the Incharge - Warehouse Operations at Varuna Warehousing Pvt. Ltd, you will be responsible for managing the entire warehouse operations to ensure the achievement of all Key Performance Indicators (KPIs). Your primary tasks will include conducting monthly business reviews, maintaining good ERP exposure, ensuring stock accuracy, and effectively communicating with customers for all escalations. It will be your duty to ensure profitability at the site while meeting all compliance requirements, including manpower and vendor management. You should possess good knowledge in Excel, SAP, CAPA, CIP, and KAIZEN along with strong communication skills. Your technical skills will be crucial in managin...

As the ideal candidate for this position, you will be responsible for planning and coordinating vehicle dispatch to ensure timely delivery and pickups, while effectively addressing any customer scheduling needs. You will play a key role in implementing route optimization strategies to maximize delivery efficiency and manage costs. It will be your duty to maintain precise tracking of vehicle movements and promptly address any in-transit issues that may arise. Your excellent customer service skills will be put to use as you handle queries and follow-ups via calls and emails. In addition, you will oversee vehicle maintenance to ensure operational readiness and mitigate potential damages. Collab...

As a Finance & Collections Manager, you will be responsible for driving credit control, managing in-house collections, and facilitating communication between financing partners and internal teams. Your role will involve taking ownership of sensitive tasks that require a combination of operational efficiency and strategic oversight. Your key responsibilities will include managing the collections lifecycle, handling customer escalations, addressing exceptions, resolving disputes, overseeing the recovery process, managing delinquencies, handling debt recovery, coordinating with third-party collections agencies, monitoring compliance, and tracking customer satisfaction metrics. The ideal candida...