Head Operations(Chennai)

Role Objective

Pan-India level

Educational Requirements

• Bachelors or Masters degree in Business Administration, Operations Management, or a related field.

Experience Requirements

• 12 - 15 years of experience in 

  building and managing large-scale operations

   in startups or high-growth organizations.
• Proven expertise in 

  manpower planning, P&L ownership, sales growth & expansion, and new market development

  .
• Experience in 

  stakeholder management, growth strategy, demand vs. supply planning, and SLA-driven service delivery

  .
• Strong analytical skills with the ability to leverage 

  data analysis and reporting

   for decision-making.
• Prior experience in managing 

  larger distributed manpower (freelancers or on-roll) across multiple geographies

   is highly desirable.
• Sector background is flexible, provided the candidate has demonstrated 

  scaling capability at a Pan-India level

  .

Job Context

• Manage 

  nationwide operations

   for legal vetting, document drafting, and related legal service functions.
• Oversee 

  paralegal support activities

   and ensure timely execution of client requests.
• Schedule and deploy 

  freelance lawyers

   for property-vetting assignments across 450+ locations.
• Ensure 

  quality, compliance, and SLA adherence

   in property verification and related services.

Key Responsibilities

• Lead and oversee a network of 

  600+ freelance vetting lawyers across 450+ locations in India

  .

• Plan, schedule, and monitor

   branch visits and service assignments nationwide.
• Ensure seamless execution of 

  legal vetting, document drafting, registrations, search reports, and MODT activities

  .
• Drive 

  sales growth, new market expansion, and business scalability

   through operational strategy.
• Recruit, onboard, and manage freelance lawyers and paralegal teams to maintain full operational coverage.
• Develop frameworks for 

  resource allocation, workload distribution, and operational efficiency

  .
• Build strong 

  stakeholder relationships

   with regional teams, client branches, and advocates.
• Monitor 

  productivity, turnaround times, and SLA compliance

   to ensure client satisfaction.
• Drive 

  process improvements

   for speed, accuracy, and cost-effectiveness.
• Own and manage the 

  P&L for the operations vertical

  .
• Provide 

  periodic performance reports and data-driven insights

   to senior leadership.