Head- Field Collections

Who we are :

We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances.

Our journey so far:

Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea : to create a modern, customer-centric experience that empowers individuals when it comes to their money.

From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.8 million + happy users on Jupiter.

Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for it’s head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations.

We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew.

Role Overview

We are looking for an experienced and strategic leader to head our national Field Collections function across retail loans, credit cards, lending, and other banking products. This role will own the end-to-end planning, execution, and performance management of on-ground recovery operations, ensuring high recovery efficiency, reduced delinquencies, and strong compliance with regulatory standards.

The ideal candidate will combine deep expertise in large-scale field collections with strong vendor management skills, operational rigor, and the ability to lead multi-region teams in a fast-paced, tech-enabled environment.

Responsibilities

Strategic & Operational Leadership

· Define and execute a national field collections strategy aligned to portfolio risk segmentation and business priorities.

· Own recovery performance across all delinquency buckets, with a focus on late-stage and high-risk portfolios.

· Plan regional coverage, resource allocation, and escalation protocols for optimal field reach and efficiency.

· Establish and enforce clear SOPs for visit etiquette, customer interaction, documentation, and settlements.

Team & Vendor Management

· Lead and mentor Regional Heads, Zonal Managers, and on-ground recovery teams.

· Identify, onboard, and manage agencies, DSAs, and outsourced partners to deliver on performance, quality, and compliance goals.

· Implement structured training programs to enhance negotiation skills, documentation standards, and customer handling.

Compliance & Governance

· Ensure adherence to RBI guidelines, fair practices code, and internal compliance policies.

· Oversee SOPs for repossession, settlement handling, and cash/cheque management.

· Monitor grievance resolution and escalations, ensuring swift closure and strong customer experience.

Analytics & Performance Tracking

· Track recovery performance by product, bucket, and geography.

· Implement tools for real-time tracking of field activities, visits, and collections.

· Use portfolio analytics to refine allocation strategies and improve resolution rates.

· Stakeholder Collaboration

· Partner with Legal, Risk, Product, and Operations for escalated recovery cases.

· Represent the field collections function in leadership and portfolio review forums.

Qualifications & Experience

· 12–15 years in collections and recovery, with at least 5 years in a national leadership role.

· Proven expertise in managing large, multi-region field collections teams and vendors.

· Strong understanding of portfolio risk segmentation, recovery strategies, and operational governance.

· Graduate/MBA preferred; certifications in credit risk or collections management are a plus.

Key Skills

· Large-scale team leadership and operations management

· Vendor selection, contracting, and performance management

· Negotiation, conflict resolution, and escalated case handling

· Compliance and governance discipline

· Data-driven planning and decision making

Why Join Us

· Lead the national field collections engine for a fast-growing financial services brand.

· Drive direct bottom-line impact and portfolio quality improvement.

· Build a future-ready, tech-enabled collections ecosystem.