Head Account Management (BFSI Sales)

Job Description

Bureau is an all-in-one platform for identity decisioning, fraud prevention and compliance requirements. Trusted for enhancing security and compliance, Bureau simplifies identity management for businesses. This is a place where we celebrate homegrown leaders, and have an open-door policy where your voice matters, your ideas flourish, and your potential knows no bounds. We are driven to put our best foot forward everyday with confidence, growth, customer obsession and speed as our core values here at Bureau. Think of us as a launching pad for your growth. Come join us and help restore trust in online interactions! What You'll Do As Head of Account Management , you will own the customer relationship post-sales, ensuring long-term success, value delivery, and expansion of accounts. You will lead and scale a high-performing team focused on deepening customer partnerships and driving revenue growth through strategic account development. Responsibilities: Build, lead, and mentor the Account Management team to ensure best-in-class customer experience. Drive customer retention, satisfaction, and revenue growth across key accounts. Develop strategic plans for top customers, including QBRs, product adoption roadmaps, and upsell opportunities. Serve as the executive sponsor and escalation point for high-value clients. Work cross-functionally with Sales, Product, and Engineering to translate customer feedback into roadmap priorities. Define and track key account health metrics to proactively manage risk and identify expansion potential. Establish scalable processes, playbooks, and success metrics for account management. Represent Bureau at client meetings, events, and in contract renewals/negotiations. What You Bring 8-10 years in Account Management, Customer Success, or Strategic Partnerships in SaaS/Tech, with at least 4 years in a leadership role. Proven track record of managing large enterprise accounts and driving renewals and upsells. Deep understanding of SaaS business models, customer lifecycle, and stakeholder management. Excellent interpersonal, negotiation, and problem-solving skills. Strategic thinker who is also hands-on and data-driven. Experience working in fast-paced startups and navigating ambiguity. Nice to Have Experience in identity, fraud prevention, fintech, or regulatory tech domains. Familiarity with CRM tools (e.g., Salesforce, Gainsight, HubSpot). Exposure to global markets and clients. Why Join Us Work with a high-impact team solving meaningful problems in the identity and fraud space. Fast-growing startup with global customers and a mission-driven culture. Open-door leadership, flexibility, and a chance to shape a key function from the ground up. Why should you choose us? Your growth is our responsibility. We emphasise on learning and development over material perks and are happier to nourish your mind. If there's a book, course, or program that enhances your work at Bureau, feel free to pursue it—we'll take care of the financial aspect. We believe in flat structures While we do have designations and reporting managers, our structure fosters a lot more freedom. You can collaborate with anyone, explore job rotations, transition between different projects, and express your opinions openly to whomever you choose. Homegrown Leaders Our nurturing environment and specialized programs, like ElevateEngg, have led to success stories where even interns grow into impactful leadership roles over time. FAQs: What is our hiring process like? We start with a friendly chat to get to know each other and align goals. Then, we’ll have 2-3 discussions where we’ll dive into real-world examples to explore your skills. Finally, we’ll make sure you’re a great fit with our culture and values. How can I improve my chances of getting hired? Get to know Bureau’s mission and what we’re all about. Understand the role, and think about how your past work connects with it. Keep your resume simple, clear, and to the point (2 pages or less) to highlight your skills and experience. What is Bureau’s approach to diversity and inclusion? We believe in a diverse and inclusive culture where everyone’s voice matters. We focus on diverse referrals, inclusive hiring, and offer special leaves to support our team. Our goal is for everyone to feel valued and empowered to grow with us. What learning and growth opportunities can I expect at Bureau? At Bureau, we’re all about growth. You’ll have access to learning resources, mentorship, and exciting projects that help you level up in your career. We’re committed to helping you grow and encourage continuous learning along the way. Show more Show less