Hardware & Network Engineer

Job Title: Hardware & Network Engineer

Department: IT / Technical Support

Reports To: IT Manager / Operations Head

Work Location: Valasaravakkam

Experience Required: 6–7 Years

Job Summary:

The Hardware & Network Engineer is responsible for ensuring smooth operation, maintenance, and troubleshooting of all IT infrastructure within the Diagnostic Center. This includes computer hardware, network systems, servers, CCTV surveillance, and communication systems. The ideal candidate should have strong experience in system configuration, network and server management, hardware diagnostics (Double Shooter), phone network handling, and CCTV system management to ensure 24/7 uptime in a healthcare environment.

Key Responsibilities:1. Hardware Installation, Configuration & Maintenance

• Install, configure, and maintain desktops, laptops, printers, scanners, and medical interface devices.
• Perform system configuration, OS installation, and software setup for diagnostic and administrative systems.
• Use Double Shooter or similar tools for hardware diagnostics and fault detection.
• Conduct preventive maintenance and ensure optimal performance of all IT hardware.
• Maintain an updated record of IT assets and ensure timely repair or replacement of faulty equipment.

2. Network Configuration & Troubleshooting

• Configure, manage, and monitor LAN/WAN, routers, switches, firewalls, and Wi-Fi access points.
• Handle network server issues including DNS, DHCP, Active Directory, and IP configuration.
• Ensure reliable network connectivity between medical equipment, LIS (Laboratory Information System), and central servers.
• Troubleshoot and resolve network connectivity problems, data transmission issues, and slow network performance.
• Ensure network security through firewall management and access control policies.

3. Server Administration

• Install, configure, and maintain Windows/Linux servers and backup systems.
• Handle network server issues such as login errors, service failures, or performance degradation.
• Manage user accounts, group policies, file servers, and data sharing permissions.
• Perform regular backups, data recovery checks, and system patch updates.
• Monitor server health, resource usage, and uptime across all branches.

4. Phone Network & Communication Handling

• Install, configure, and maintain VoIP and PBX systems within the diagnostic center.
• Troubleshoot phone network issues including connectivity failures, call quality issues, and routing problems.
• Coordinate with telecom providers for external connectivity and bandwidth management.
• Ensure efficient operation of internal communication and intercom systems.

5. CCTV Installation & Maintenance

• Install, configure, and maintain CCTV surveillance systems (IP/Analog).
• Monitor CCTV network connectivity and recording functions.
• Manage DVR/NVR configurations, storage management, and footage backup.
• Troubleshoot camera or video feed issues and coordinate with vendors when necessary.
• Ensure CCTV systems cover all critical areas for security and compliance.

6. IT Support & Troubleshooting

• Provide technical support to staff for system, printer, software, and network-related issues.
• Troubleshoot LIS/HIS connectivity, system access, and performance problems.
• Document all support activities, system configurations, and network changes.
• Ensure minimum downtime of all critical systems used for diagnostic operations.

7. Data Security, Backup & Compliance

• Implement and maintain IT security protocols including antivirus, firewall, and access controls.
• Ensure data protection and privacy compliance as per healthcare and regulatory standards (NABL/NABH).
• Schedule and verify data backups to prevent data loss.
• Support IT audits and system compliance reviews.

Required Knowledge & Skills:

• Strong understanding of hardware diagnostics tools such as Double Shooter.
• Expertise in system configuration, OS installations (Windows/Linux), and software setup.
• Proficiency in network troubleshooting, server management, and LAN/WAN configuration.
• Knowledge of phone networks (VoIP/PBX) and communication systems.
• Hands-on experience in CCTV installation, configuration, and monitoring systems.
• Knowledge of firewalls, antivirus solutions, and data security practices.
• Experience with LIS/HIS connectivity and medical system networking (preferred).
• Excellent analytical, problem-solving, and multitasking abilities.

Educational Qualification:

• Bachelor’s Degree / Diploma in Computer Science, Information Technology, or Electronics Engineering.

Certifications (Preferred):

• CompTIA A+ / Network+
• CCNA / CCNP (Cisco Certified)
• MCSE / MCSA (Microsoft Certified Systems Engineer/Administrator)
• CCTV Installation & Network Security Certification (added advantage)

Experience:

• 6 to 7 years of experience in hardware and network engineering, preferably in a Diagnostic Center, Hospital, or Healthcare IT setup.
• Proven experience in handling system configuration, server administration, network troubleshooting, phone systems, and CCTV networks.

Personal Attributes:

• Strong communication and coordination skills with medical and technical staff.
• Ability to work independently and under pressure in a healthcare environment.
• Commitment to accuracy, reliability, and data security.
• Flexible to work in shifts or on-call during emergencies.

Work Environment:

• Based at Diagnostic Center premises with occasional visits to other branches or lab locations.
• May require on-call support for critical system failures or downtime

Job Types: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person