Guest Services Associate

Job Title:

General Service Assistant (GSA)

Department:

Food & Beverage Service | Front Office | Housekeeping

Location:

The Orchid Hotel, Mumbai

Reports To:

Department Supervisors / Manager On Duty / Department Heads

Position Summary

General Service Assistant (GSA)

Key Responsibilities

Food & Beverage (F&B) Service

• Prepare and set up service areas according to operational standards prior to service.
• Greet and assist guests in dining areas with warmth and professionalism.
• Serve food and beverages promptly, following service standards and hygiene practices (e.g., HACCP).
• Clear and reset tables, restock condiments and service items, and maintain cleanliness of service stations.
• Support team members during high-volume periods and ensure guest satisfaction throughout.

Front Office Support

• Welcome guests with a professional, courteous attitude when assisting at the front desk or guest service points.
• Assist guests with general inquiries, directions, hotel information and requests in a timely manner.
• Coordinate with Front Office and Housekeeping for smooth communication regarding room readiness and guest needs.
• Maintain tidy and organized guest interaction areas (e.g., lobby, reception counters).

Housekeeping Assistance

• Support the housekeeping team to uphold cleanliness and presentation standards in guest rooms and public areas.
• Respond to guest requests for housekeeping services (extra amenities, linen, towels, etc.).
• Assist in replenishment of linen, amenities and housekeeping supplies as required.
• Report maintenance issues and lost & found items to the appropriate supervisor.

General Guest Service

• Provide courteous and responsive assistance to guests, anticipating needs and addressing concerns promptly.
• Collaborate with colleagues across departments to ensure seamless and quality service delivery.
• Follow all hotel policies, procedural guidelines and safety standards.
• Support special functions, events, or additional service duties as assigned to ensure overall guest satisfaction.

Qualifications & Skills

• Education:

  High School / Secondary School Diploma or equivalent; hospitality diploma/certification is a plus.

• Experience:

  Prior exposure to hospitality service disciplines (F&B, front office, housekeeping) is preferred but not mandatory.
• Strong communication and interpersonal skills with a guest-centric approach.
• Ability to multitask, work under pressure, and adapt to varying operational demands.
• Professional, well-groomed appearance appropriate for a luxury hotel environment.
• Team-oriented mindset and willingness to assist across departments.
• Basic computer skills are beneficial.

Working Conditions

• Flexible shift schedules including weekends and holidays as per hotel operations.
• Fast-paced, dynamic hospitality environment where guest satisfaction is the priority.

Why Join Us

• Be part of a reputed hotel with a culture of sustainable luxury, service excellence and guest-focused hospitality.
• Exposure to diverse hospitality functions and opportunities for skill enhancement.
• Collaborative work environment with focus on growth and professional development.