Guest Service Associate - F&B Service

We are looking for a highly skilled and motivated Guest Service Associate to join our team in the Hospitality industry. The ideal candidate should have 0-2 years of experience.

• Provide exceptional customer service to guests, ensuring their needs are met and concerns are addressed promptly.
• Manage front desk operations, including handling guest inquiries, resolving issues, and maintaining accurate records.
• Coordinate with other departments to ensure seamless service delivery and high-quality standards.
• Develop and maintain knowledge of hotel policies, procedures, and services to provide informed support.
• Collaborate with colleagues to achieve sales targets, improve customer satisfaction, and enhance overall guest experience.
• Maintain a clean and organized workspace, adhering to health and safety regulations and company standards.

• Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
• Ability to work well under pressure, manage multiple tasks simultaneously, and prioritize responsibilities.
• Strong problem-solving skills are necessary to resolve guest complaints and concerns efficiently.
• Basic computer knowledge and proficiency in using software applications relevant to hospitality operations.
• A positive attitude and willingness to learn and adapt to new situations and challenges are essential.
• Team player with a flexible approach to working hours, shifts, and duties as needed.