Guest Service Associate - F&B Service

1 - 3 years

2 - 3 Lacs

ahmedabad

Posted:19 hours ago| Platform: Naukri logo

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Skills Required

guest service beverage hospitality hotel management f# banquets sqlite customer service android kotlin guest handling housekeeping sales guest relations java mvvm retrofit front office ohsas 18001 room service json restaurant management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Service Associate to join our team in the hospitality industry. The ideal candidate will have 1-3 years of experience in guest service, preferably in F&B service.


Roles and Responsibility
  • Provide exceptional customer service to guests, ensuring their needs are met and concerns are addressed promptly.
  • Manage front desk operations, including handling reservations, check-ins, and room assignments.
  • Coordinate with other departments to ensure seamless service delivery.
  • Maintain high standards of cleanliness and hygiene in public areas.
  • Handle guest complaints and feedback professionally and courteously.
  • Collaborate with colleagues to achieve sales targets and improve overall performance.

Job Requirements
  • Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving skills to resolve guest complaints and issues efficiently.
  • Knowledge of hotel management systems and procedures is essential.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Team player with a positive attitude and willingness to learn and grow.

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