Guest Relations Manager

4 - 6 years

5 - 8 Lacs

mumbai

Posted:1 day ago| Platform: Naukri logo

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Skills Required

hotel management front desk hotel operations customer service interpersonal skills sales check-in guest relations operations customer satisfaction guest feedback hospitality guest services communication guest relation

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Guest Relations Manager to join our team at The Leela Mumbai, with 4-6 years of experience in the hospitality industry.


Roles and Responsibility
  • Manage front desk operations and ensure seamless guest check-in and check-out processes.
  • Develop and implement effective guest relation strategies to enhance customer satisfaction.
  • Coordinate with various departments to resolve guest complaints and concerns promptly.
  • Maintain high levels of customer service quality and consistency.
  • Analyze guest feedback and suggest improvements to hotel operations.
  • Collaborate with the sales team to promote guest services and amenities.

Job Requirements
  • Proven experience in guest relations or a related field, preferably in a hotel or resort setting.
  • Excellent communication, interpersonal skills are required to interact effectively with guests and staff.
  • Strong problem-solving skills are necessary to handle complex guest issues efficiently.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Knowledge of hotel management systems and software applications is preferred.
  • A graduate degree in any discipline; relevant certifications or training programs are an asset.

*Note - Job has been sourced from social media platforms/other public websites.

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