Guest Relations Manager

Role Overview: As a Guest Relation Manager, your role is vital in ensuring complete client satisfaction and providing a personalized and memorable experience for every visitor. You will be responsible for welcoming clients warmly, understanding their expectations, handling VIP clients and feedback, and acting as the main point of contact for escalations and resolutions. Your proactive approach will help in monitoring and ensuring client satisfaction at all touchpoints, keeping track of client preferences, and collaborating with the salon team to ensure seamless service delivery. Key Responsibilities: - Welcome and engage with clients warmly upon arrival - Understand client expectations and ensure personalized service delivery - Handle VIP clients, special appointments, and feedback gracefully - Act as the main point of contact for client escalations and resolutions - Monitor and ensure client satisfaction at all touchpoints - Keep track of client preferences and maintain rapport for future visits - Collaborate with the salon team to ensure seamless service delivery - Oversee appointment flow, avoid delays, and ensure time efficiency - Monitor front desk standards and assist the front office team when required - Help implement service quality improvements and client retention strategies Qualifications Required: - Pleasing personality with excellent communication and interpersonal skills - Prior experience in client-facing roles - Strong problem-solving and conflict-resolution skills - Ability to multitask and remain calm under pressure - Leadership qualities to oversee and support front office staff when needed Additional Details: The Job Type for this position is Full-time. A degree in any discipline is required, and training or certification in hospitality or customer service is considered an added advantage.,