Front Office Assistant A well-presented, courteous and detail-oriented professional to manage the front desk operations including client greeting, appointment handling, billing and ensuring a smooth customer experience from entry to exit. DUTIES AND RESPONSIBILITIES :- Greet clients warmly and professionally as they arrive. Schedule, confirm and manage appointments efficiently. Generate accurate bills and process payments through billing software. Maintain a clean, organised and welcoming front desk area. Assist clients with enquiries about services, offers, and salon processes. Coordinate with stylists and service providers to ensure timely service delivery. Handle client complaints or concerns calmly and escalate when needed. Maintain and update client records. Ensure promotional materials are displayed and explained to clients. PREREQUISITES: Prior experience in front office/customer service roles in a salon, clinic, spa or hotel. Billing software knowledge is mandatory (experience with salon software is a plus). Excellent communication and customer-handling skills. Polite, professional and organised approach. Willingness to work in a fast-paced environment. Basic computer literacy (MS Office, data entry, email communication). EDUCATION: Minimum: Degree Training in customer service or office administration is an added advantage. Salary : ₹2.4 LPA - ₹3 LPA Show more Show less

POSITION SUMMARY: We are looking for a confident and articulate Telecaller who will be the voice of Kell Salon, engaging with clients over the phone to clarify service details, handle enquiries, follow up on appointments, and collect valuable feedback. She will play a key role in enhancing the overall client experience and supporting front office operations. DUTIES AND RESPONSIBILITIES: Answer incoming calls and provide detailed information about services, products, pricing, and offers. Make outbound calls to existing and potential clients using pre-approved scripts. Address client queries, clarify doubts, and guide them towards suitable services. Record and update client data accurately during every interaction. Follow up with existing clients to gather feedback, confirm appointments, and share service reminders. Maintain polite and professional communication at all times. Assist in promoting seasonal offers or new services via call campaigns. Collaborate with the front desk and guest relations team for seamless communication and updates. PREREQUISITES : Previous experience as a Receptionist, Telecaller, Telesales Executive, or Customer Service Representative is preferred. Excellent verbal communication skills in Malayalam and English Good listening and interpersonal skills. Ability to handle multiple calls and manage data entry simultaneously. A calm and confident personality with strong problem-solving skills. Willingness to learn about salon services and products. Salary : ₹1.8 LPA - ₹2.4 LPA Show more Show less

POSITION SUMMARY: A confident, elegant, and proactive professional who takes complete ownership of client satisfaction and experience. The Guest Relation Manager ensures every client’s visit is delightful, personalized and memorable from start to finish. DUTIES AND RESPONSIBILITIES: Welcome and engage with clients warmly upon arrival. Understand client expectations and ensure personalised service delivery. Handle VIP clients, special appointments, and feedback gracefully. Act as the main point of contact for client escalations and resolutions. Monitor and ensure client satisfaction at all touchpoints. Keep track of client preferences and maintain rapport for future visits. Collaborate with the salon team to ensure seamless service delivery. Oversee appointment flow, avoid delays and ensure time efficiency. Monitor front desk standards and assist the front office team when required. Help implement service quality improvements and client retention strategies. PREREQUISITES: Pleasing personality with excellent communication and interpersonal skills. Prior experience in client-facing roles Strong problem-solving and conflict-resolution skills. Ability to multitask and remain calm under pressure. Leadership qualities to oversee and support front office staff when needed. EDUCATION: Degree Training or certification in hospitality or customer service is an added advantage. Job Type: Full-time Pay: ₹3 LPA - ₹3.6LPA per month Show more Show less