Front Office Assistant

As a Front Office Assistant, your role will involve managing front desk operations to ensure a seamless customer experience. Your key responsibilities will include: - Greeting clients warmly and professionally upon arrival. - Efficiently scheduling, confirming, and managing appointments. - Keeping the front desk area clean, organized, and welcoming. - Assisting clients with inquiries about services, offers, and salon processes. - Coordinating with stylists and service providers for timely service delivery. - Handling client complaints or concerns calmly and escalating when necessary. - Maintaining and updating client records. - Displaying and explaining promotional materials to clients. To qualify for this role, you should have: - Prior experience in front office or customer service roles, preferably in a salon, clinic, spa, or hotel. - Knowledge of billing software, with experience in salon software being a plus. - Excellent communication and customer-handling skills. - A polite, professional, and organized demeanor. - Willingness to work in a fast-paced environment. - Basic computer literacy, including proficiency in MS Office, data entry, and email communication. In terms of education, a minimum of a degree is required, and training in customer service or office administration is considered an added advantage. The salary range for this position is between 2.4 LPA to 3 LPA.,