Front Office Assistant

Company Description

Brij Hotels is a collection of bespoke properties offering unique, hyperlocal experiences inspired by the vision of Babu Brijpal Das Ji. Founded by his great-grandchildren, Udit and Anant Kumar, Brij Hotels creates unforgettable stays in exceptional locations. Guests can engage in diverse experiences such as tea with flamingos, kayaking in private lakes, summit picnics, and learning traditional local practices. Each Brij property is thoughtfully curated to provide authentic encounters that immerse guests in the culture and heritage of the region.

Role Description

This is a full-time, on-site role for a Front Office Assistant located at Brij Hotels in Varanasi. The Front Office Assistant will be responsible for managing guest check-ins and check-outs, handling reservations and appointments, addressing guest inquiries, providing administrative support, and ensuring an exceptional guest experience. This role requires excellent organizational and communication skills to deliver prompt and professional services to guests.

Qualifications

• Strong interpersonal skills and ability to maintain positive relationships with guests and team members
• Proficiency in phone etiquette and managing professional communication
• Experience with scheduling appointments and managing reservations
• Proven ability to perform clerical duties and provide administrative assistance seamlessly
• Proficiency in using office software and maintaining attention to detail
• Customer service-oriented mindset with a focus on creating positive guest experiences
• Ability to work effectively in a fast-paced environment
• Prior experience in hospitality or front office management is a plus