Guest Services Associate

Company Description

Brij Hotels is a collection of bespoke hotels offering heartwarming hyperlocal experiences. Inspired by Babu Brijpal Das Ji's life's work, his great-grandchildren Udit and Anant Kumar founded Brij Hotels at unmatched locations providing unique local experiences. Guests can enjoy activities like tea with flamingos, kayaking in private lakes, or picnics on summits. Each property delivers uniquely curated stays that immerse guests in the local culture.

Role Description

This is a full-time on-site role for a Guest Services Associate located in Varanasi. The Guest Services Associate will be responsible for creating a welcoming and exceptional experience for guests. Day-to-day tasks include handling reservations, providing customer service, and ensuring guest satisfaction. The role also involves effective communication with guests and coordinating with other departments to meet guest needs.

Qualifications

• Guest Services and Guest Service skills
• Customer Service and Reservations skills
• Strong Communication skills
• Excellent interpersonal and problem-solving skills
• Ability to work independently and in a team
• Experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management or related field