Guest Relations Manager

POSITION SUMMARY: A confident, elegant, and proactive professional who takes complete ownership of client satisfaction and experience. The Guest Relation Manager ensures every client’s visit is delightful, personalized and memorable from start to finish. DUTIES AND RESPONSIBILITIES: Welcome and engage with clients warmly upon arrival. Understand client expectations and ensure personalised service delivery. Handle VIP clients, special appointments, and feedback gracefully. Act as the main point of contact for client escalations and resolutions. Monitor and ensure client satisfaction at all touchpoints. Keep track of client preferences and maintain rapport for future visits. Collaborate with the salon team to ensure seamless service delivery. Oversee appointment flow, avoid delays and ensure time efficiency. Monitor front desk standards and assist the front office team when required. Help implement service quality improvements and client retention strategies. PREREQUISITES: Pleasing personality with excellent communication and interpersonal skills. Prior experience in client-facing roles Strong problem-solving and conflict-resolution skills. Ability to multitask and remain calm under pressure. Leadership qualities to oversee and support front office staff when needed. EDUCATION: Degree Training or certification in hospitality or customer service is an added advantage. Job Type: Full-time Pay: ₹3 LPA - ₹3.6LPA per month Show more Show less