Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurgaon
>
IHCL
>
Guest Relations Manager

Guest Relations Manager

IHCL

120 years

2 - 3 Lacs

gurgaon

Posted:1 day ago| Platform: GlassDoor logo

Apply

Skills Required

portfolio collaboration service management resolve coordination reports development support audit model risk pcm collaborative diversity

Work Mode

On-site

Job Type

Part Time

Job Description

11 Dec 2025

Business Unit: Taj Damdama Lake Resort & Spa, Gurugram

Department: Front Office

Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

To ensure guest satisfaction and create customer delight through seamless and extraordinary service, which is provided to the guest by following the procedures laid down as per the standards.

Essential Job Tasks

Areas of Responsibility

Financials

Ensures daily performance and manages revenue through revenue and yield management techniques.

Focuses on generating incremental revenue through Early Check-in and Late Check-outs.

Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services.

Monitors the business of competition hotels in terms of new accounts and rates.

Process

'*Plan VIP arrivals stay experiences and Magical moments.

Monitor daily bookings and ensure as per guest preferences room will be ready, oversee check-in and check-out procedures.

Actively listen to and resolve complaints with appropriate service recoveries with consultation within Front Office Manager.

Promptly address guest’s requests with coordination with all operational departments

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.

Manage guest relations team to ensure we comply with all standards and operating procedures.

Examine daily duties, assign tasks and check on progress. Appraise team’s performance and produce regular reports.

Customer

'*Develops and Sustains productive customer relationships, actively seeking information to understand and address guests' needs.

Prepares reports of guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with Front Office Manager.

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

People

'*Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel.

Empowers associates to provide excellent customer service.

Prepares the departments duty rosters and approves leave in consultation with the department head.

Sets a positive example for guest relations.

Strives to improve service performance.

Audit And Compliance

'*Asssists the department heads in reviewing audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance

Conducts the internal audit checklists as per the IHCL Safety Guidelines

Safety

'*Assists the department head in identifying risks and develop HIRA (Hazard Identification and Risk Assessment).

Assists the department head in adhering to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity).

Required Qualifications

Degree in Hospitality Management.

Work Experience

At least 1 year of relevant experience at a managerial position or 2 years of experience at supervisory position.

Languages Needed in Position

Key Interfaces- External

Key Interfaces- Internal

Behavioural Competencies

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Talent Enrichment

Guest Centricity

Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

More Jobs at IHCL

Reservations Assistant

delhi, delhi

120.0 - 120.0 yrs

Salary: Not disclosed

Guest Service Associate

mumbai, maharashtra

120.0 - 120.0 yrs

Salary: Not disclosed

Apprentice - Steward

udaipur, rajasthan

120.0 - 120.0 yrs

Salary: Not disclosed

Apprentice

udaipur, rajasthan

120.0 - 120.0 yrs

Salary: Not disclosed

Apprentice

uttarakhand

120.0 - 120.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

IHCL

Login to

Please Verify Your Phone or Email

Confirm Action

Guest Relations Manager