Guest Relations Manager

As the Guest Relation Manager at Roswyn, A Morgans Originals Hotel, your role is crucial in ensuring an exceptional luxury lifestyle guest experience. You will be the primary point of contact for guests, anticipating their needs, developing lasting relationships, and ensuring that every aspect of their stay exceeds expectations. Key Responsibilities: - Welcome guests upon arrival and be available to assist them throughout their stay - Answer questions, resolve problems, and provide information about hotel services and local attractions - Manage special requests such as room upgrades, restaurant reservations, concierge services, and organizing special events - Coordinate with various hotel departments to ensure prompt fulfillment of guest requests - Monitor and respond to guest feedback, resolving any issues and maintaining detailed guest preferences records - Build trusting relationships with VIP guests, repeat customers, and long-stay guests for a highly personalized experience - Supervise the guest relations team, providing training, support, and performance monitoring - Participate in daily management meetings to discuss hospitality service improvements and innovations Qualifications Required: - Previous experience in a guest relations or similar role within the hospitality industry - Strong communication and interpersonal skills - Ability to multitask, prioritize, and problem-solve effectively - Attention to detail and a passion for delivering exceptional guest experiences In addition to the exciting role, working at Roswyn, A Morgans Originals Hotel offers you: - Plenty of opportunities for career progression within a global family of brands - Competitive salary, great healthcare benefits, and additional perks across the Ennismore family of brands - Learning opportunities to enhance your skills and development for personal and professional growth - A collaborative and innovative work culture where you can be yourself and engage with other bright minds (Note: The company provides a vibrant and innovative work environment with opportunities for growth and collaboration within a global brand family.),