As the Housekeeping Manager at our company, your primary responsibility will be to oversee the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry departments. You will work closely with employees to ensure that guestrooms, public spaces, and employee areas are clean and well-maintained. Your role will involve completing inspections, holding staff accountable for corrective action, and assisting in maintaining guest and employee satisfaction within the operating budget. Your qualifications for this position include a high school diploma or GED, along with 2 years of experience in housekeeping or a related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university will also be considered, with no work experience required. Key Responsibilities: - Communicate guest room status promptly to the Front Desk - Coordinate with the Engineering department for guestroom maintenance needs - Supervise the general cleaning schedule of the property - Prepare work assignments for cleaning staff based on room status - Monitor and manage inventory to ensure an adequate supply of cleaning materials - Supervise daily Housekeeping shift operations and ensure compliance with standards - Assist in ordering guestroom supplies, cleaning materials, and uniforms - Implement and supervise an effective inspection program for guestrooms and public spaces - Address areas needing attention and ensure staff comprehension - Ensure all employees have necessary supplies, equipment, and uniforms Qualifications Required: - High school diploma or GED with 2 years of relevant experience - OR a 2-year degree in Hotel and Restaurant Management or related field In addition to the above responsibilities and qualifications, as part of our commitment to diversity and inclusion, Marriott International is an equal opportunity employer. We believe in maintaining a diverse workforce and fostering an inclusive, people-first culture that upholds non-discrimination based on any protected basis as mandated by applicable law.,
Role Overview: As a Guest Services Manager at the property, your main responsibility is to support all property operations to ensure the highest levels of hospitality and service are provided. You will manage the flow of questions and direct guests within the lobby, as well as support the tracking and resolution of service issues. Key Responsibilities: - Utilize interpersonal and communication skills to lead, influence, and encourage team members - Advocate sound financial/business decision making and demonstrate honesty/integrity - Supervise and manage employees, understanding employee positions well enough to perform duties in their absence - Manage day-to-day operations to ensure quality, standards, and meeting customer expectations - Develop specific goals and plans to prioritize, organize, and accomplish your work - Support projects and policies related to guest experience and safety, including implementing customer recognition/service programs and ensuring compliance with all policies and procedures - Provide exceptional customer service by going above and beyond for customer satisfaction and retention - Conduct human resource activities such as identifying developmental needs of others, coaching, mentoring, and assisting in hiring employee team members - Perform additional responsibilities such as analyzing information, maintaining strong working relationships with all departments, and participating in the investigation of employee and guest accidents Qualifications Required: - High school diploma or GED; 1 year experience in guest services, front desk, or related professional area OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required Note: Marriott International is an equal opportunity employer that values diversity and actively fosters an inclusive environment where the unique backgrounds of associates are celebrated. Non-discrimination on any protected basis, including disability and veteran status, is committed to.,