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EHV International
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Guest Relations Manager

Guest Relations Manager

EHV International

3 - 7 years

6 - 10 Lacs

mumbai new delhi gurugram

Posted:2 days ago| Platform:

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Skills Required

front desk front office management customer service front office operations receptionist activities guest handling customer care telephone handling guest relations front office hospitality reception customer handling guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

EHV International is looking for Guest Relations Manager to join our dynamic team and embark on a rewarding career journey

Customer Service: Provide exceptional customer service and act as a point of contact for guests, addressing their inquiries, requests, and concerns promptly and courteously
Guest Assistance: Assist guests with check-in, check-out, reservations, and any special requests, such as room preferences, dining reservations, or event bookings
Problem Resolution: Resolve guest complaints and issues effectively, demonstrating empathy and a commitment to finding solutions that meet or exceed their expectations
Communication: Maintain open and clear communication with guests, informing them of relevant information, events, and services available during their stay
Hospitality and Courtesy: Exhibit a high level of hospitality, friendliness, and professionalism in all interactions with guests
Guest Feedback: Collect, analyze, and act on guest feedback to continuously improve services and the overall guest experience
VIP Services: Provide special attention and services to VIP guests, such as personalized welcome amenities, room upgrades, and tailored experiences
Coordination: Collaborate with various departments, including housekeeping, front desk, and food and beverage, to ensure seamless service delivery

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Guest Relations Manager