Front Office Assistant

As a Front Office Assistant, you will play a crucial role in managing the front desk operations with a focus on client greeting, appointment handling, billing, and ensuring a seamless customer experience throughout their visit. Your main responsibilities will include warmly welcoming and professionally greeting clients upon their arrival, efficiently scheduling, confirming, and managing appointments, as well as maintaining a clean, organized, and inviting front desk area. You will also be assisting clients with inquiries regarding services, offers, and salon procedures, and coordinating with stylists and service providers to ensure prompt service delivery. Handling client complaints or concerns with a calm and professional demeanor, escalating issues when necessary, and updating client records will also be part of your duties. Additionally, you will be responsible for ensuring that promotional materials are displayed and explained to clients effectively. To be successful in this role, you should have prior experience in front office or customer service positions within a salon, clinic, spa, or hotel. Proficiency in billing software is essential, with experience in salon software considered a plus. Excellent communication and customer service skills, a polite and organized approach, and the ability to thrive in a fast-paced environment are key qualities we are looking for. Basic computer literacy, including knowledge of MS Office, data entry, and email communication, is also required. The ideal candidate will hold a minimum of a degree, with additional training in customer service or office administration being an advantage. The salary for this position ranges from 2.4 LPA to 3 LPA, commensurate with experience and qualifications.,