Tele Caller

POSITION SUMMARY:

We are looking for a confident and articulate Telecaller who will be the voice of Kell Salon, engaging with clients over the phone to clarify service details, handle enquiries, follow up on appointments, and collect valuable feedback. She will play a key role in enhancing the overall client experience and supporting front office operations.

DUTIES AND RESPONSIBILITIES:

• Answer incoming calls and provide detailed information about services, products, pricing, and offers.
• Make outbound calls to existing and potential clients using pre-approved scripts.
• Address client queries, clarify doubts, and guide them towards suitable services.
• Record and update client data accurately during every interaction.
• Follow up with existing clients to gather feedback, confirm appointments, and share service reminders.
• Maintain polite and professional communication at all times.
• Assist in promoting seasonal offers or new services via call campaigns.
• Collaborate with the front desk and guest relations team for seamless communication and updates.

PREREQUISITES:

• Previous experience as a Receptionist, Telecaller, Telesales Executive, or Customer Service Representative is preferred.
• Excellent verbal communication skills in Malayalam and English
• Good listening and interpersonal skills.
• Ability to handle multiple calls and manage data entry simultaneously.
• A calm and confident personality with strong problem-solving skills.
• Willingness to learn about salon services and products.

Salary : ₹1.8 LPA - ₹2.4 LPA