Guest Relations Executive (GRE)

The House Of Mg

2 - 7 years

2 - 5 Lacs

ahmedabad

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Skills Required

relationship building guest satisfaction administration customer service media housekeeping transportation coordination guest relations front office beverage hospitality reservation gre hotel management product knowledge communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

The House of MG is looking for Guest Relations Executive (GRE) to join our dynamic team and embark on a rewarding career journey

Guest Assistance: Welcome guests, provide information, and assist with their needs and requests
This may include check-in/check-out procedures, room allocation, luggage handling, and escorting guests to their accommodations
Customer Service: Deliver excellent customer service by promptly and professionally addressing guest inquiries, concerns, and complaints
Handle difficult situations with tact and diplomacy to ensure guest satisfaction
Communication: Maintain clear and effective communication with guests, both in person and through various channels such as telephone, email, and social media
Provide accurate and helpful information about facilities, services, and local attractions
Problem Resolution: Proactively identify and resolve guest issues and complaints in a timely and efficient manner
Collaborate with relevant departments or individuals to address and resolve any service-related problems
Guest Feedback: Collect and analyze guest feedback to identify areas for improvement
Take appropriate action to enhance the guest experience based on feedback received
Relationship Building: Foster positive relationships with guests, ensuring their loyalty and satisfaction
Anticipate and fulfill guest needs to create a personalized and memorable experience
Coordination: Collaborate with various departments, such as housekeeping, food and beverage, and maintenance, to ensure smooth guest experiences
Coordinate special requests, such as room setups, amenities, and event arrangements
Administrative Tasks: Perform administrative duties related to guest relations, such as maintaining guest records, updating databases, preparing reports, and processing guest requests or reservations
Crisis Management: Handle emergency situations and guest complaints effectively, remaining calm and composed under pressure
Follow established procedures and protocols to ensure the safety and well-being of guests
Product Knowledge: Stay updated on the features, amenities, and services offered by the organization
Possess a thorough understanding of local attractions, transportation options, and other relevant information to assist guests effecti

Experience : In any Hotel for minimum 2 years.

Age : Maximum 40 years.

Immediate joiner will be given preference.

Computer knowledge must.

Any Graduate.

Good in English, Hindi and Gujarati Speaking.

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