Harmony Infra

KRA (Key Result Areas) Guest Relation Executive in Real Estate Guest/Client Management Greet and welcome all walk-in clients, brokers, and investors. Maintain visitor records and ensure proper hospitality. Provide accurate information about ongoing projects. Front Office & Reception Management Handle incoming calls, emails, and walk-in inquiries. Ensure reception area reflects the brand image of the company. Client Coordination Schedule and confirm client meetings & project site visits. Assist sales executives in client interactions. Ensure clients receive required brochures, layouts, and documentation. Hospitality & Office Etiquette Arrange refreshments for clients & visitors. Ensure meeting rooms are clean, equipped, and ready for presentations. Provide a seamless guest experience during their visit. Sales & Marketing Support Assist in organizing client events, launches, and promotional activities. Update CRM with walk-in leads and client details. Share feedback from clients to sales & management teams. Documentation & Reporting Maintain daily visitor/client logs. Assist HR/Admin in managing reception-related expenses. Prepare weekly reports on client walk-ins and interactions.