Guest Relation Associate

1 - 2 years

1 - 3 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Relation Associate to join our team at ITC Mughal. The ideal candidate will have 1-2 years of experience in the hospitality industry, preferably in hotels and restaurants.


Roles and Responsibility
  • Manage front desk operations, including handling guest inquiries and resolving issues.
  • Provide exceptional customer service to ensure guests have a positive experience.
  • Coordinate with other departments to ensure seamless service delivery.
  • Maintain accurate records of guest interactions and transactions.
  • Develop and implement effective strategies to enhance guest satisfaction.
  • Collaborate with the team to achieve high levels of customer service excellence.

Job Requirements
  • Proven experience in guest relations or a related field.
  • Excellent communication, interpersonal skills.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Familiarity with hotel management systems and software.
  • Ability to maintain confidentiality and handle sensitive information.

*Note - Job has been sourced from social media platforms/other public websites.

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