Guest Relation Associate

1 - 2 years

1 - 3 Lacs

agra

Posted:2 days ago| Platform: Naukri logo

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Skills Required

hotel management front desk guest relations operations service delivery guest satisfaction customer service hospitality interpersonal skills analytical skills communication guest relation

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Relation Associate to join our team at ITC Mughal. The ideal candidate will have 1-2 years of experience in the hospitality industry, preferably in hotels and restaurants.


Roles and Responsibility
  • Manage front desk operations, including handling guest inquiries and resolving issues.
  • Provide exceptional customer service to ensure guests have a positive experience.
  • Coordinate with other departments to ensure seamless service delivery.
  • Maintain accurate records of guest interactions and transactions.
  • Develop and implement effective strategies to enhance guest satisfaction.
  • Collaborate with the team to achieve high levels of customer service excellence.

Job Requirements
  • Proven experience in guest relations or a related field.
  • Excellent communication, interpersonal skills.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Familiarity with hotel management systems and software.
  • Ability to maintain confidentiality and handle sensitive information.

*Note - Job has been sourced from social media platforms/other public websites.

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