Guest Relation Associate

We are looking for a highly skilled and motivated Guest Relation Associate to join our team at Sun Hotel & Resort. The ideal candidate should have 0-1 years of experience in the hospitality industry.

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by ensuring prompt and efficient response to guests' needs.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Collaborate with other departments to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Stay updated on hotel policies, procedures, and services to provide informed support.

• Excellent communication and interpersonal skills are required to interact effectively with guests from diverse backgrounds.
• Strong problem-solving and analytical skills are needed to handle complex guest complaints and concerns.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Basic knowledge of hotel management principles and practices is essential.
• Proficiency in using computer systems and software applications relevant to hotel operations.
• Strong attention to detail and ability to maintain high standards of quality and accuracy.