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Guest Relation Associate - Front Office

Guest Relation Associate - Front Office

Naukri Hospitality Jobs

0 - 4 years

|

1 - 2 Lacs

Posted:3 weeks ago| Platform:

Apply

Skills Required

front desk guest satisfaction front office operations customer service front office guest service front office management receptionist activities guest handling telephone handling guest relations telephone operating guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled Guest Relation Associate to join our Front Office team. The ideal candidate will have excellent communication skills and the ability to provide top-notch service to our guests.

Roles and Responsibility

Manage front office operations, including handling guest inquiries and resolving issues professionally.
Provide exceptional customer service by responding promptly to guest requests and concerns.
Maintain accurate records of guest interactions and transactions.
Collaborate with other departments to ensure seamless guest experiences.
Develop and implement effective strategies to enhance guest satisfaction.
Ensure compliance with company policies and procedures.

Job Requirements

Excellent communication and interpersonal skills are essential.
Ability to work well under pressure and manage multiple tasks simultaneously.
Strong problem-solving skills and attention to detail are necessary.
Familiarity with front office software and systems is required.
Ability to maintain confidentiality and handle sensitive information.
Strong teamwork and collaboration skills are vital.

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