GSA - F&B Service

Fairmont Hotels Resorts

0 - 2 years

1 - 5 Lacs

mysuru

Posted:4 hours ago| Platform:

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Skills Required

basic interpersonal skills compliance focus hotel management cash handling food safety customer service kitchen staff guest service associate

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dedicated and customer-oriented Guest Service Associate (GSA) for Food Beverage Service to join our team at Grand Mercure Mysore, India. As a GSA - FB Service, you will play a crucial role in ensuring exceptional dining experiences for our guests by providing professional and efficient service.

Greet and welcome guests according to company standards, ensuring a positive first impression
Take and process guest orders accurately, providing menu recommendations and answering questions about food and beverages
Serve food and beverages in a timely and professional manner, adhering to quality and presentation standards
Maintain cleanliness and organization of dining areas, including table setup and resetting
Collaborate with kitchen staff to ensure smooth service and address any guest concerns or special requests
Handle cash and credit card transactions accurately, using the Point of Sale (POS) system
Respond promptly and efficiently to guest inquiries, complaints, or special requests
Ensure compliance with food safety and hygiene regulations
Assist in setting up and breaking down for special events or functions
Maintain knowledge of menu items, daily specials, and any changes in offerings
Contribute to a positive team environment by supporting colleagues and maintaining open communication

Diploma or Degree in Hotel Management or equivalent qualifications
Previous experience in food and beverage service preferred
Strong knowledge of food and beverage service standards and etiquette
Excellent customer service skills with a focus on creating memorable guest experiences
Ability to work efficiently in a fast-paced, high-pressure environment
Outstanding communication and interpersonal skills
Team player with a collaborative attitude
Fluency in English and Kannada (local language)
Basic computer skills and familiarity with POS systems
Knowledge of menu items, food preparation techniques, and dietary restrictions
Flexibility to work in shifts, including weekends and holidays
Detail-oriented with strong organizational skills
Ability to stand for extended periods and lift up to 25 pounds

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